Fee Reimbursements & Account Questions
If you incurred a fee from another financial institution, merchant, or service provider as a result of the recent outage, or if you are experiencing any account-related issues, please complete the form below. Our team will review each submission and follow up as needed to help resolve concerns and determine appropriate next steps.Thank you for your patience, understanding, and continued support as we work through this together.
Name
*
First Name
Last Name
Email Address
*
Phone Number
*
Are you needing a fee reimbursed?
*
Yes
No
Name of Third-Party where fee was charged:
*
Date the fee was charged:
*
Amount of Fees Requested for Reimbursement
*
Please upload documentation showing the amount of fees needing reimbursed:
*
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Illinois State Credit Union Account Savings Number for refund
*
Please explain what else we can do to help you:
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