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Appointment Survey
Please let us know how you feel about the most recent appointment you booked
8
Questions
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1
How did you book your appointment?
Telephone
At reception
eConsult
NHS app
Patient access
It was booked for me by one of the staff
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2
If you booked on the phone, how long do you think you were on hold?
Less than 30 seconds
30-60 seconds
1-3 minutes
Longer
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3
How many times have you had to call to make this appointment?
1
2
3+
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4
Who was your appointment with?
Doctor
Nurse
Phlebotomist
Other
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5
Was the type of appointment (face to face or telephone) appropriate for your problem?
Yes
No
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6
How far in advance was your appointment booked for?
Same day
Next day
3-5 days
5-10 days
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7
Do you think the timing of your appointment...
Should have been sooner
Was about right
Could have been at a later date
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8
Do you have any other comments?
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