Select a real estate firm that you would like to consider.
For each of the following statements, how likely you are to undertake the action for that particular real estate firm.
Do this by selecting one of the seven numbers next to each statement.
There are no right or wrong answers - we are only interested in your intentions regarding a real estate firm.
Please note: Only regional Queensland firms with 100+ sales per year are listed at the moment. For other firms, enter NOT LISTED.
We are grateful to the original authors of these survey questions:
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The Behavioral Consequences of Service Quality. Journal of Marketing, 60(2), 31–46. https://doi.org/10.2307/1251929