Taking a screenshot of your issue/error can fast track our troubleshooting and resolution of your problem. In the next step you'll have an opportunity to drop screenshots in to add to your ticket. If you've never done this before the links below have simple step by step instructions.
Instructions for taking a screenshot of your issue using Windows Snipping Tool: https://jsc.itglue.com/1111995/docs/1925208
Instructions for taking a screenshot of your issue on an Apple computer:
If you don't have an error or already know how just click Next.