Breakage Reporting Policy – Effective Immediately
All breakage reports must be completed immediately, while still inside the client's home. Do not wait until the end of the job or until returning to the office.
Required Information:
- Item Name: Clearly identify the item that was damaged or broken.
- Size & Dimensions: Include the approximate height, width, length, or capacity.
- Branding: Document the brand name, manufacturer, logo, model number, or any identifying markings.
- Description: Include the color, material, design, and any unique features.
- Photos: Take as many clear pictures as possible, including:
- Full view of the item
- Close-ups of the damage
- Brand names, logos, and identifying labels
- Multiple angles of the item
- Where the item was located in the home
Incident Details: Explain exactly what happened and how the damage occurred.
Accountability: The employee responsible must complete and submit the breakage report before leaving the client's home and notify the office immediately.
Important: Incomplete reports, missing photos, or delayed submissions are unacceptable. The goal is to provide the office with enough information to identify, locate, and replace the exact item without having to contact the employee for additional details.
https://wiki.naturalcarecleaningservice.com/knowledgebase/breakagedamages/