📋 Koko Velvet Order Policies
💛 Processing Time
Each Koko Velvet product is handcrafted with care. Please allow 3–5 business days for order processing before shipping.
✏️ Changes & Cancellations
Need to make a change? Please contact us within 24 hours of placing your order. Once production has begun, we are unable to make changes or cancellations.
📦 Returns & Exchanges
Due to the handcrafted nature of our products and for hygiene and safety reasons, all sales are final. We do not accept returns or exchanges.
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery. We'll be happy to review the issue and work with you to make it right.
💌 Questions?
Your satisfaction is important to us. If you have any questions about your order, please don't hesitate to reach out. Thank you for supporting Koko Velvet! 💛
Soft skin is the lifestyle. ✨