HABS Customer Experience Survey

1
What is your Lake Country Co-op Member Number?If you would like this to be confidential or not a Lake Country Co-op member, skip to the next question.
2
What Home Centre location where you shopping at?* This field is required.
Big River
Nipawin
Shellbrook
Wakaw
Shell Lake
Prince Albert
Homes by Lake Country
3
Are you a new or existing customer at Lake Country Co-op Home Centre locations?* This field is required.
New
Existing
4
How did you shop at our Home Centre today?* This field is required.
In-Store (Grabbing a few items, mixing paint, etc)
Contractor/Sales (Quoted Project, Large Order, etc)
5
Would you say your sales team member was knowledgeable & professional?* This field is required.
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
6
Do you feel your sales team member spent the right amount of time speaking with you and understanding your needs?* This field is required.
Not at all
A little
Somewhat
The perfect amount
Too much time
7
Did you receive a quote?* This field is required.
YESNO
8
Do you feel you received your quote or estimate in a timely fashion?* This field is required.
Not at all
A little
Somewhat
The perfect amount
9
Were your purchases delivered?* This field is required.
YESNO
10
Was the delivery scheduled in a reasonable amount of time?* This field is required.
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
11
Was the product delivered on time?* This field is required.
Not at all
A little
Somewhat
Right on time
12
Did the delivery team meet your expectations?* This field is required.
Not professional
Slightly professional
Somewhat professional
Quite professional
Very professional
13
What type of products were delivered?* This field is required.
Building Material
Hardware
Outdoor/seasonal
Appliances
Other
14
Do you have any further comments on delivery
Huge
Large
Normal
Small
Ok
Ok
15
Was the product picked up?* This field is required.
YESNO
16
Rate the service of the Yard Attendants* This field is required.
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
17
Did the Yard Attendants know where your product was?* This field is required.
Not at all
A little
Somewhat
Yes, exactly
18
Did the Yard Attendants load your product in a reasonable amount of time?* This field is required.
Not at all
A little
Somewhat
Right on time
19
How would you rate the quality of products this Home Centre offers?* This field is required.
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
20
Does this location always have what you need in stock?* This field is required.
Not at all
A little
Somewhat
Yes, all the time!
21
Did a team member greet you and offer assistance when entering the store?* This field is required.
YESNO
22
Would you say the team members are approachable?* This field is required.
Not at all
A little
Somewhat
Very much so
23
Would you say the store is organized, clean, and welcoming to customers?* This field is required.
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
24
Do you have any further comments?
Huge
Large
Normal
Small
Ok
Ok
Should be Empty: