RA Request Form

Where was your flashlight purchased from?*

Fenix-Store.comOther

How long ago was the product purchased?*

Before continuing with the form, please click here to go to our FAQs page. Search for the troubleshooting page for your flashlight model. Please try the simple troubleshooting steps there. You'll find several easy, common fixes to try before filing your warranty claim. We appreicate you taking this step to reduce wait times and reduce the likelihood of you being without your light because of an easy-to-fix issue!

Have you tried all steps recommended on our troubleshooting page?*

Yes, I have tried the suggested troubleshootingNo, please provide a link to the troubleshooting page

Please navigate to our FAQs page and input your flashlight model in the search bar to find the appropriate troubleshooting page.

Please navigate to the Fenix-Store returns portal to submit your return

Today's Date*

Month/Day/Year

Full Name*

First NameLast Name

Email Address*

example@example.com

Phone Number*

Area CodePhone Number

Shipping Address*

Street Address

Street Address Line 2

CityState

Zip CodeCountry

Product Model*

Serial number*

11-digit code

Fenix-Store Return Policy:

All products may be returned for a full refund or exchange within 30 days of purchase
Fenix-Store is unable to give refunds for orders made with other retailers. We are happy to service your warranty whenever possible.

Fenix Manufacturer's Warranty

All Fenix products will be repaired or replaced at no cost to the customer within the full-coverage warranty period based on the classifications below:

Flashlights and Headlamps with removeable battery: Full coverage for 5 years from purchase date
Flashlights and Headlamps with built-in battery: Full coverage for 2 years from purchase date
Batteries, Battery Chargers, and other electronic accessories: Full coverage for 1 year from purchase date

Fenix-Store will facilitate repairs/replacement under warranty for Fenix products purchased from any retailer whenever possible but you may occassionally be forwarded to a different repair center, depending on your product's serial number and circumstance.

Reason for return and requested action

Describe the problem that you are having with the product in as much detail as possible.*

Click to verify*