Important Client After Care Advice
I agree to follow the aftercare advice given by given by my therapist at the end of my appointment and understand that failure to do so can cause premature loss of the lashes and as such my therapist will not be held responsible.
If you have any problems with your eyelash extensions, then please let your therapist know immediately and within any designated time offered by your therapist.
If any client experiences a problem with their lashes, then your therapist will do their best to work with that client to rectify the problem. However, please note that the products used an all clients are tried and tested and as such, they do work, with satisfied clients returning week after week with healthy natural lases and well-maintained extensions. In the rare event of a client experiencing any problems, it is usually as a result of improper aftercare, or that they may not be a suitable candidate for lash extensions. Although eyelash extensions are a fantastic beauty treatment, there may be times when they are not suitable for everyone.
Refunds are not offered on eyelash extension treatments.
Pleae return for your infill within 2-3 weeks, after which you will be charged additionally for the extra work needed and you may need a full set.
Cancellation Policy
Please make yourself familiar with the cancellation policy set by your therapist. Last minute cancellations/rescheduled appointments and ‘no-shows’ will result in your deposit being lost. When a therapist does not work, they do not earn, therefore please respect the policies put in place to protect your therapist.
Please be prepared and on time, as you have a designated slot. Your appointment is more than enough time to ensure you receive your treatment. Lateness will eat into your appointment time, but you will still be charged full price.