Contact Us │FortNine Canada

We'd love to hear from you

Name*

First NameLast Name

Email*

example@example.com

Phone Number

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How can we help?*

Please select the appropriate category to ensure your inquiry reaches the correct department for a faster response.

Please choose one of the following options*

Product related questionPrice related questionPrice match request

Please choose one of the following options*

When will my order shipTracking shows delivered but I cannot find the packageOrder has shipped but not arrivedShipment was damaged

Please choose one of the following options*

I would like to know how to return an itemInquiring about an existing return request

What is the issue you have with the item?*

Item is damaged or defectiveItem does not fit my vehicleA wrong item was sent to meMissing an item / component

Pricing and inventory levels on our website are continuously updated, ensuring you always see the most current information. Prices may change, and we cannot honor previous prices. The only way to guarantee the advertised price of an item is to place an order for it at that time.

Except for major sales events like Black Friday, Cyber Monday, Boxing Day, and end-of-season clearances, our sales prices reflect the pricing set by manufacturers and suppliers.

If a product has a price range, it indicates multiple options are available. Individual prices will be displayed once you provide all relevant information, such as the year, make, and model of your vehicle or the color, size, or dimensions of the item.

If you still have any questions, please provide the following information.

We are always happy to make any changes to an order prior to it leaving our warehouse.

Please confirm if you would like to update, add or remove an item and make sure to include the relevant item number/vehicle/color/size, etc.

An email confirmation will be sent once we have handled your request.

If your order is not processed yet, you can cancel it here.

If you cannot cancel the order yourself, then chances are it has been processed and it will be on its way soon.

We can still look into it for you, so please feel free to provide the following information.

Processing times are calculated in business days and can vary by item. They are displayed next to the "add to cart" button. At checkout, an estimated delivery date will be provided. The full order will ship together once all items are ready to leave our warehouse.

Delivery times may vary. Orders are processed and delivered during the business week (Monday - Friday). We do not guarantee delivery by a specific date or time.

If you've already placed an order, you can track the status of it here.

Shipping notifications are typically emailed within 24 hours of your order shipping. Note that an order may consist of multiple tracking numbers.

For the latest shipping information, please visit our Shipping Policy page.

If the tracking shows your order was delivered but you did not receive it, please do the following first:

Look for a notice of attempted delivery.
Look around the delivery location for your package. Please note, sometimes couriers will leave small parcels in discrete locations around the house, back door, or in mailboxes.
Please check with everyone at the shipping address in case they received the parcel. In some rare cases, packages may be delivered to a neighbor.
If you have a community mailbox, please check the larger compartment in case a key was left.
Wait 48 hours; in rare cases, the tracking may say delivered up to 48 hours before arrival.

If you have completed all the above steps and are still unable to find the package, please provide the following information.

Couriers typically scan a package at the time of dispatch and again when it's out for delivery. Sometimes, however, there may be several days with no updates due to processing conditions that prevent displaying tracking events. When the package reaches its destination, a final scan will provide delivery confirmation.

We understand that delays are frustrating. As courier operations are not within our control, there is always a chance of minor delays. Requesting an investigation will not trigger the order to arrive to you faster.

What You Can Do:

Please wait 3 business days past your estimated delivery date before contacting us.
If your package has not arrived after this time, we will assist by opening an investigation.

Thank you for your patience and understanding!

To start a claim, we will need photos showing the damage to the packaging as well as any damage to the contents. Please retain all damaged packaging and contents until the claim is finalized and provide the following information.

We accept CAD and we only ship within Canada.

Here's how our payment process works:

Credit Card

When you place your order: We do an authorization, which simply puts a "hold" on the funds. No money is taken from your account at this time.
When your order ships: That's when we charge your card for the actual items being sent. The "hold" is released, and the real charge goes through.

This process ensures you're only charged for the items that are shipped, which may differ from your original order if changes occur (such as items being added or canceled).

Debit Card

When you place your order: We authorize the payment, but no funds are transferred to us yet. However, because this is a Visa Debit, your bank immediately removes the funds from your account, which will appear on your statement as a charge.
When your order ships: We process the actual charge for the items being shipped. This may show up as a second charge on your statement.

Afterward, your bank will release the original authorization. This might show as a refund or simply disappear from your statement, depending on your bank’s process.

Important: It may take up to 5 business days for the changes to show up on your statement.

Sezzle

You are charged for the first installment when the order is placed. If you selected split payments, the remaining amount is spread out over equal installments (typically three installments), each installment two weeks apart. For more details click here.

If you have other questions about payment, please consult our FAQ page first.

You can return new and unused items within 30 days of delivery for a refund. Items must be returned in their original product packaging including all literature/documentation and original tags.

There are no restocking fees on product returns that meet the above conditions.

We do NOT do exchanges. Instead, please place a new order for the new merchandise that you would like and return the items that you don't want using our regular return process.

Once the return is received a refund will be issued on the original method of payment.

To start your return process or to view our full return policy please visit our easy returns section.

If there is an issue with an item that you just received, please provide the necessary information by completing this form.

If you would like to know when your return will be processed, please note that couriers require 2-7 days (depending on your location) to deliver your package to our facilities.

Please allow approximately 1-2 weeks for us to process your return once it arrives at our warehouse. Returns for warranty, damage, or defects may take longer. We will email you a confirmation of your refund once it has been processed.

Important: Refunds will be issued to the original payment method. Please allow up to 1 week for the refund to show up on your statement.

In the event that a payment method cannot be refunded, your refund will be issued in the form of an in-store credit.

If you still have any questions, please provide the following information.

Before you start your warranty claim with us, please note that:

Only items purchased from fortnine.ca will be processed.
Only one (1) item per submission will be processed.
Fortnine.ca is only the facilitator in the warranty process and cannot influence the manufacturer's decision.
The claim outcome is at the sole discretion of the manufacturer.
Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
We will assist our customers with these claims. We ask that customers be patient as sometimes this process can take longer than any of us would like.
Some manufacturers may request additional information upon completion of this form.
Some manufacturers handle warranty claims directly. If that is the case, our team will provide you with the relevant information on how to process your claim.

Price match requests are reviewed case by case and require all necessary information. Responses typically take 1–2 business days.

We consider price matches for Canadian online competitors, provided the product is in stock and the retailer is an authorized seller.

We do not price match:

Motorcycle tires
One-time or limited-time sales (e.g., weekly discounts)
Sitewide coupons or discounts (e.g., "10% off with this code")
"No tax" sales
Auction sites or third-party sellers (e.g., eBay, Craigslist, Kijiji)
Minimum quantity purchases
Boxing Day, Black Friday, or Cyber Monday sales
Local retailers or dealers (online only applies)

Please provide the following information.

We are very sorry to hear that you have an issue with the item you received. If the item has been used or installed, please submit a warranty request through this form.

Otherwise, provide the information below, and one of our agents will reach out to assist you.

Please select the appropriate category to ensure your inquiry reaches the correct department for a faster response. Most common questions are addressed within each category, and providing detailed information, including photos, will help expedite the process. Choosing the wrong category may result in delayed response time.

To assist you in finding the right product or to answer any questions about a specific item, please fill out the following information.

Note: Our website displays all items currently available for purchase.

What is your order number?

You will find your order number in the confirmation email sent to you when you placed your order.

If your order was shipped in more than one package, please provide the tracking number of the shipment in question

Please confirm your shipping address*

Street Address

Street Address Line 2

CityProvince

Postal Code

If proof of delivery is available for your shipment, it may include a photo of the delivery location.

To view it:

For Canada Post: Click “View Photo” on the tracking page (a Canada Post account may be required).
For Purolator: Click “Obtain Proof of Delivery (POD)” and enter your postal code.

Does the image show your address?*

YesNo

If you selected 'No', please tell us why:*

This is not my address or I do not recognize the location.I cannot view the proof of delivery.

Please provide the link to the same product as you have seen on our competitors website*

Copy the web address of the item from the other website and paste it here

What is the item name or number as it is shown on our website? (If applicable)

What is the Year, Make and Model of your vehicle? (If applicable)

e.g. 2016 Honda CBR650F

Please provide us with the size / color/ option (If applicable)

Please provide us with a description of what is missing*

Item/ component name, part number, quantity missing, etc.

If you are reporting an issue on our website, please provide a link to the page if possible

Copy the web address of the page from our website and paste it here

What device and browser are you using to access our website?

e.g. Mac with Safari or Android phone with Chrome

Please provide any details that you wish to add to your inquiry*

To start the claim, we require the following photos:

A photo showing the exterior packaging (i.e. the box it arrived in). Please make sure any damage is visible in the photo.
A photo showing the interior of the packaging (i.e. how the package looks once the box is opened).
A photo of the contents, and any damage to the contents.

To process your request, please provide us with the following photos:

Apparel/ Helmets: A photo of the front and back of the item.
Parts/ Accessories: A photo of the complete item.
If visible, a photo highlighting the issue.
A photo showing the exterior packaging (i.e. the box it arrived in). If applicable, please make sure any damage is visible in the photo.

To process your request, please provide us with the following photos:

Apparel/ Helmets: A photo of the front and back of the item.
Parts/ Accessories: A photo of the complete item.
If visible, a photo highlighting the issue.

To process your request, please provide us with the following photos:

A photo showing everything you received.
A photo showing all the packaging and any part numbers on the packaging.
A photo showing the exterior packaging (i.e. the box it arrived in). If applicable, please make sure any damage is visible in the photo.

To process your request, please provide us with the following photos:

A photo of the wrong item.
A photo showing all the packaging and any part numbers on the packaging of the wrong item.

You can upload your files here*

You can upload your files here