Culture, Climate, & Customer Experience Survey
Help us improve! This 3-5 minute survey is being used by Longview ISD leadership to guide decisions and improve our schools. Your feedback will directly inform planning and future actions on our culture, climate, and customer experience. We value honest feedback, both positive and critical. Responses are anonymous. No identifying information will be connected to your answers.
About You
Tell us about your connection to Longview ISD.
Which best describes your relationship to Longview ISD? (Select all that apply)
*
Staff Member
Parent or Guardian
Student
Alum
Community Member
Do you currently have a child enrolled in Longview ISD?
*
Yes
No
Prefer not to say
Which level are you most closely connected to?
*
Elementary School
Middle School
High School
District Department
Multiple Campuses
Not Directly Connected
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Staff Experience
Share your experience.
I understand the District’s priorities and how my work supports student success.
*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I have the tools, systems, and support needed to perform my job effectively.
*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
District processes and procedures help me work efficiently.
*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The District supports my professional growth and development.
*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I feel supported in my overall wellbeing as an employee of Longview ISD.
*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Staff morale at my campus or department is currently:
*
Very Low
Low
Moderate
High
Very High
Departmental Customer Service
Please rate each statement from 1-5 on how much you agree with the following statements.
I feel that the Business Office & Finance department provides great customer service.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Business Office & Finance department provides timely responses.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Business Office & Finance department displays excellence as a core value in the service provided.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Communications department provides great customer service.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Communications department provides timely responses.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Communications department displays excellence as a core value in the service provided.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Curriculum & Instruction department provides great customer service.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Curriculum & Instruction department provides timely responses.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Curriculum & Instruction department displays excellence as a core value in the service provided.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Child Nutrition department provides great customer service.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Child Nutrition department provides timely responses.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Child Nutrition department displays excellence as a core value in the service provided.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Transportation department provides great customer service.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Transportation department provides timely responses.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Transportation department displays excellence as a core value in the service provided.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Safety & Security department provides great customer service.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Safety & Security department provides timely responses.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Safety & Security department displays excellence as a core value in the service provided.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Human Resources department provides great customer service.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Human Resources department provides timely responses.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Human Resources department displays excellence as a core value in the service provided.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Technology department provides great customer service.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Technology department provides timely responses.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Technology department displays excellence as a core value in the service provided.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Custodial Services department provides great customer service.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Custodial Services department provides timely responses.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Custodial Services department displays excellence as a core value in the service provided.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Special Education department provides great customer service.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Special Education department provides timely responses.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel that the Special Education department displays excellence as a core value in the service provided.
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
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District Experience
Share your experience with Longview ISD as a whole.
Overall, how satisfied are you with the quality of education provided by Longview ISD?
*
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Overall, Longview ISD operates effectively as an organization.
*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I would recommend Longview ISD to families and community members.
*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Communication & Service
Tell us about communication and service in Longview ISD.
Longview ISD communicates clearly and in a timely manner about important updates and decisions.
*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Campuses and departments provide helpful and consistent communication.
*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Longview ISD provides good customer service and responds appropriately to questions, concerns, and feedback.
*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I feel welcomed and respected when interacting with Longview ISD campuses or staff.
*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Safety & Support
Share your thoughts on student safety and support in Longview ISD.
Students in Longview ISD schools feel safe and supported.
*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Schools provide a positive and supportive learning environment for students.
*
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
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Priorities & Future Focus
Let us know what Longview ISD should focus on in the future.
Which area should Longview ISD prioritize the most over the next 2 to 3 years?
*
Academic Achievement
Student Safety & Wellbeing
Communication with Families
Customer Service & Responsiveness
Staff Support & Retention
Facilities & Operations
College & Career Readiness
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Tell us more...
Share your open feedback with us.
Optional Demographic Questions
The following questions are optional and help us better understand trends across groups.
Select your race/ethnicity (select all that apply)
American Indian or Alaska Native
African American
Asian
Hispanic or Latino
Native Hawaiian or Other Pacific Islander
White
Two or More Races
Prefer not to answer
Other
Which of the following best describes your household’s financial situation?
I am able to meet basic needs without difficulty
I can meet basic needs, but it can be challenging at times
I sometimes have difficulty meeting basic needs (housing, food, transportation, etc.)
I frequently have difficulty meeting basic needs
Prefer not to answer
What is the highest level of education completed by the parent/guardian (or yourself if staff/community)?
Did not finish high school
High school diploma or GED
Some college
Associate degree
Bachelor’s degree
Graduate or professional degree
Prefer not to answer
Final Questions
What is one thing Longview ISD is doing well that should continue?
What is one specific improvement you would most like to see in the next year?
Thank You!
Thank you for your feedback. Your responses will be reviewed by district leadership and used to inform future decisions. A summary of results will be shared at a later date. Go Lobos!
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