Outside Prescriptions
We gladly fill valid prescriptions from other licensed optometrists and ophthalmologists. However, we are not responsible for accuracy issues related to prescriptions written outside our practice.
Vision Plans and Benefits
We accept multiple vision plans. Vision plans may cover a portion of eye exams for glasses, contact lenses, and optical supplies. You accept final responsibility to pay for all services performed, including non-covered charges, deductibles, and copayments. In most cases vision plans do not cover exams for medical problems.
Verification of Benefits
As a courtesy to you, we may verify insurance benefits before your visit and may assist in obtaining necessary referrals and authorizations. You accept final responsibility for knowing your insurance benefits and obtaining referrals and authorizations needed for payment. You accept final responsibility to pay for all services performed, including non-covered charges, deductibles, and copayments.
Payments
We are committed to providing exceptional eye care with transparent pricing. Payment is expected at the time when services are rendered, including co-pays, deductibles, and any out-of-pocket expenses not covered by insurance. We accept most credit/debit cards, checks, cash, Health Savings Account (HSA), and Flexible Spending Account (FSA) cards.
Returns
We want you to love your new eyewear. If you have any concerns about your purchase, we are happy to work with you to find a solution. Non-prescription eyewear, sunglasses, and accessories may be returned within 14 days of purchase for a full refund or exchange, provided they are in their original condition with no signs of wear or damage. Because prescription eyewear is custom made, we are unable to offer refunds. However, if you experience any issues with your prescription or lens quality, please contact us within 30 days, and we will work with you to adjust or remake the lenses as needed. If you are unhappy with your frame choice, we allow a one-time restyling within 14 days of purchase. The frame must be in its original condition. Additional charges may apply if new lenses are required. Unopened boxes of contact lenses can be exchanged within 30 days of purchase. Opened boxes of contact lenses cannot be returned or exchanged.
Damaged Products
We are unable to accept returns for eyewear that has been damaged due to everyday wear, accidental breakage, or improper care. However, we are happy to assist with repairs when possible.
Warranties
All prescription glasses and sunglasses purchased through our practice are covered under a warranty against defects in materials and workmanship for one year from the date of purchase. This warranty applies to manufacturing defects only, such as issues with frames or lenses that arise from normal use. The warranty does not cover damage caused by accidental breakage, improper handling, excessive wear and tear, or loss. Alterations or repairs performed outside our office may void the warranty. If you experience a manufacturing defect within the warranty period, please bring your eyewear to our office for evaluation. If the issue qualifies under the manufacturer’s warranty, we will facilitate the repair or replacement process on your behalf. A $25 processing fee may apply.
Custom Frames
Due to the artisanal nature of handmade frames, slight variations in color, texture, or finish may occur. These variations are part of the uniqueness and character of your custom eyewear. Handmade frames require additional time for design, fabrication, and adjustments. Estimated completion times will be provided at the time of order. Because each frame is made to order, custom frames are non-refundable and non-exchangeable. However, we are committed to ensuring your satisfaction and will address any concerns regarding fit or craftsmanship. Minor adjustments are included to ensure optimal comfort. Should any repairs be necessary, we will assess the issue and provide guidance on available options.
Changes to Terms of Service
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and at looknewcanaan.com/forms.