Tech Support Remote Screening

NEW HIRE SCREENING FORM

Dear Candidate, please fill the following form and test. This position is for Customer Service Executive - Technical, to assist our customers from around the world in resolving problems with their Audio Headsets. The position is work from office, from our office located in Noida Sector 2.
Key Requirements for this postion:
- Excellent command over English (both spoken & written)
- Prior customer service or tech support experience (not required but prefered)
- Problem solving and analytical skills
- Excellent computer troubleshooting skills
- Must be able to commute to our office in Noida, this is not a work from home job
Name*

First NameLast Name
E-mail*
Phone Number*

Area CodePhone Number
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station*

I have my own 2/4 wheeler transportI live walking distance to officeI can commute only using MetroI can commute using other transport like Rickshaw
Where do you currently live (area)*
Which best describes your Technical Support capabilities*

I've worked in Level 1 tech supportI've worked in Level 2 tech supportI don't have Tech Support experience, but I am confident with my skills I can do itI don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)*

MS Windows OS - AdvancedMS Windows - BasicMacOSLinuxNetworking - basicNetworking - advanceHardware - BasicHardware - AdvancedSpeakers & AudioVoIPOther

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA*

	Name of Company	Designation	Last working day	Monthly Salary (inhand)
Current Employer
Previous Employer 1
Previous Employer 2

In your past experience you have (select all that applies)*

Interacted with Domestic customers on PhoneInteracted with International customers on PhoneInteracted with customers over EmailInteracted with customers over Live ChatUsed a case management toolDid not interact with customers, supported internal employees

Skill Test Questions

Please answer the following questions honestly, without taking any help from other people or internet.
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.*

Please list the steps to connect a Bluetooth speaker to your mobile phone.*
What according to you makes you a good candidate for customer service or technical support job?*

On a scale of 1 - 5 please rate your fluency in spoken English*

	1	2	3	4	5

1 is Not fluent at all, 5 is Very Fluent

Should be Empty:

NEW HIRE SCREENING FORM

Skill Test Questions