Please read carefully, and sign below to agree to the terms and conditions.
NATURE OF THE COACHING RELATIONSHIP
Coaching is a process in which the client wishes to achieve personal growth in their life and the coach is there to act as a guide and to provide structure and method to the process of analysing the challenge and aiding the client in developing strategies and ways of thinking to accomplish this change. It is the client who achieves change; the coach cannot ever do this for the client.
Coaching can involve any aspect of the client's life, including mental, emotional, physical, relational and financial. The client retains full responsibility for all of these, their own wellbeing and is solely responsible for any actions or decisions they take as a result of the coaching process. The client recognises that the coach is not and cannot be held liable for any action or inaction or any direct or indirect result of the coaching process. The client recognises that coaching cannot 'cure' anything, mental or physical and is not a replacement for clinical therapy or medical help.
CONFIDENTIALITY It is essential that confidentiality be maintained, and trust established between coach and client. Our work together will remain completely confidential, and what is discussed in session will not be discussed outside of that session. The only exception to this rule is where a coach may discuss issues arising from sessions with their own mentor or coach, although when this happens anonymity is maintained.
RECORD KEEPING AND DATA PROTECTION The coach may take notes in sessions in order to better understand the client and aid in preparation for subsequent sessions. These notes will never be passed on to a third party. Any notes will be retained for the period of coaching, and then a period of 5 years, in case the client wishes to return to coaching at a later date.
Within our strict code of confidentiality, the coach will need to keep your name, contact details, and attendance data on record. The coach keeps a record of all appointments offered, attended, and cancelled, and of the payments made in order to run an efficient appointments system and make sure that the premises are safe for everyone.
Subject to local regulation, you have a right to see all of your notes and records. If you would like to see the information that the coach may have about you, please ask at any point throughout the counselling process.
In accepting the offer of coaching you agree to these records being kept.
COACHING FRAMEWORK / PROCEDURE - This may vary on a case-by-case basis. It is possible for coaching to be approached on a session-to-session basis, or in blocks of sessions. By its nature, coaching can be open ended, but committing to blocks of coaching may reap greater rewards as it represents a greater investment in the process on the part of the client.
CANCELLATIONS - All sessions must be secured by a 50% deposit, with the remaining balance payable at least 24 hours in advance, or by prior arrangement agreed in advance.
Stand Alone Sessions can be cancelled at any time with the following refund availability:
48 hrs or more notice - Full refund
Less than 48 hrs - 50% refund
Less than 24 hrs - No refund
For pre-paid packages, cancellation is bound by the time schedules above, with any attended sessions charged at the Stand Alone rates before refunds are applied. However, changes in session times should be made 24 hours before the agreed time and in accordance with agreed procedure. A break in a block may be arranged by mutual consent.