Quiz

1
Guess the annual cost of avoidable landlord attrition?* This field is required.Per Portfolio of 150 Properties
$4,500
$10,800
$28,900
$33,750
2
Sorry, that's not right... the correct answer is $33,750

Based on a landlord attrition of 15% and an average contract value of $2,500 annual contract value. We’ve excluded 40% of attrition as ‘unavoidable’ (property sold, landlord moving in, etc.).
3
Well done! The correct answer is $33,750

Based on a landlord attrition of 15% and an average contract value of $2,500 annual contract value. We’ve excluded 40% of attrition as ‘unavoidable’ (property sold, landlord moving in, etc.).
4
Guess the annual cost of avoidable tenant turnover?* This field is required.Per Portfolio of 150 Properties
$1,150
$2,030
$4,320
$6,500
5
Sorry, that's not right... the correct answer is $4,320

Based on 4% of the tenant turnover being avoidable. The average cost of tenant turnover is $1,800 between loss of management fees, repairs, cleaning, advertising, inspections, and letting-related costs. We’ve excluded 60% of these costs, as being recovered (fees, on-charged expenses, etc.).
6
Well done! The correct answer is $4,320

Based on 4% of the tenant turnover being avoidable. The average cost of tenant turnover is $1,800 between loss of management fees, repairs, cleaning, advertising, inspections, and letting-related costs. We’ve excluded 60% of these costs, as being recovered (fees, on-charged expenses, etc.).
7
What is the annual cost of staff retention & engagement issues?* This field is required.Per Portfolio of 150 Properties
$1,500 - $2,500
$2,050 - 3,080
$4,250 - $6,800
$5,280 - $10,800
8
Sorry, that's not right... the correct answer is $5,280 - $10,800

Based on an industry staff turnover rate of 22%-45% and costs of re-staffing equal to 40% of a $60K annual salary.
9
Well done! The correct answer is $5,280 - $10,800

Based on an industry staff turnover rate of 22%-45% and costs of re-staffing equal to 40% of a $60K annual salary.
10
What is the annual cost of brand reputation issues & missed new business opportunities?* This field is required.Per Portfolio of 150 Properties
$2,400 - $6,750
$5,200 - $12,950
$11,000 - $28,450
$14,850 - $40,500
11
Sorry, that's not right... the correct answer is $14,850 - $40,500

Lost opportunities cost based on a monthly portfolio growth of 1.5% and poor online reviews or limited visibility affecting 22-60% of new business opportunities.
12
Well done! The correct answer is $14,850 - $40,500

Lost opportunities cost based on a monthly portfolio growth of 1.5% and poor online reviews or limited visibility affecting 22-60% of new business opportunities.
13
The total cost of a lack of proactive client loyalty management creates is $58,200 - $89,370 annually, for each portfolio of 150 properties.

You can’t afford to ignore expenses like this on your business overhead!
14
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