COMPLAINT FORM: Members of MBNA must adhere to the MBNA Code of Good Practice. Members and nonmembers may file a complaint against members they believe are not meeting this standard via this complaint form. Incidents reported should be within three years of the date of the complaint.
COMPLAINT PROCESS:
Filing of Complaint:
- Complete and submit the official MBNA Complaint Form within three years of the incident.
- The Grievance Committee Chair reviews the complaint to determine if it is a matter for the Grievance Committee or better suited for legal/regulatory authorities.
Complaint Review Process:
- If it qualifies as an ethical issue, the complaint and response forms are exchanged between the Complainant and Respondent, who have 30 days to respond. (Complaints may not be submitted anonymously.)
- If a Grievance Hearing is warranted, the Grievance Committee is convened, and all related documentation is reviewed.
Grievance Hearing:
- The hearing is held within 30 days by online meeting, with confidentiality agreements signed.
- Both parties may submit additional evidence at their own cost.
Decision:
- The Grievance Committee votes on whether a violation occurred. If a violation is confirmed, a recommendation is made to the Board of Directors for possible reprimand, suspension, or revocation of membership.
Final Actions and Communication:
- The Board finalizes the decision, and disciplinary actions are recorded.
- Decisions, particularly suspensions or revocations, are communicated via MBNA publications, with revocation publicly noted.