Complaints
If you are unhappy about any aspect of the advice or support you have received, please do talk to your adviser first, but if it cannot be resolved, then let us know, as we have a dedicated complaints procedure.
Stage 1 You can make a complaint verbally, in writing, or by completing this form. Receipt will be acknowledged within 7 days.
Your complaint will be investigated thoroughly and you will receive a written response within 8 weeks maximum
Stage 2 If you are unsatisfied with Money Matters Leicester's response, you can pursue your complaint with the Financial Ombudsman Service (FOS) within 6 monthsof the final response.
Please ask for the FOS form or see https://help.financial-ombudsman.org.uk/help
Telephone 0300 123 9123 or 0800 023 4567
Email complaint.info@financial-ombudsman.org.uk