User Account Issues

In order to add content to the Go Paddling App you will need a paddling.com user account.

Login to your account:
Go to the account screen in the Go Paddling app and enter either your username or email address and your password.

Reset your password:
You can reset your password at this page.
https://paddling.com/members/forgot-password

You will then receive an email with a link to reset your password. Once you set a new password on paddling.com, follow the Login to your account directions above.

Note: If you do not have an existing user account you will receive a notification that an account does not exist for that email address.

Create a new user account:
To create a new user account, follow the instructions here:
https://paddling.com/members/login

 

If you have tried the steps above and are still having issues, please email guide@paddling.com for additional support.

Before submitting a request, please perform the following items:

1. Verify that you allowed the app to access your current location
   Go to Settings scroll to the bottom, tap on Go Paddling and verify that the Location setting is set to While Using the App.
   If it is set to Never, the app will crash often.
2. Verify that you are using the latest operating system on your device.
   Go to Settings>General>Software Update
3. Verify you are running the latest version of the Go Paddling app by updating your app
   Go to the App store app and tap on Updates.  If Go Paddling is listed, be sure to install the update.
4. If the app is crashing, please remove the app from your device and reinstall it. Note this will delete the favorites data on the app as well.

For an iPhone or iPad:
Settings > General > About

See which Android version you have

• Open your device's Settings app Settings app.
• Near the bottom, tap System and then Advanced and then System update. If you don't see 'Advanced', tap About phone.
• See your 'Android version' and 'Security patch level'.

See which phone model you have

• Open your device's Settings app Settings app.
• Near the bottom, tap System and then tap About phone.
• See "Model number" field