ABOUT US:
Join our growing team as the Director of Operations and play a pivotal role in driving our organization's success.
We are seeking a skilled and motivated individual to lead and inspire our departments, optimize processes, and contribute to our continued growth and expansion.
Your key performance indicators will be profit as well as dollar per employee.
Please feel free to visit our careers page here.
RESPONSIBILITIES:
- Conduct weekly "Level 10" (Traction) meetings for each department: Support/Billing, Client Success, Media, Marketing, Sales, Setting, and Executive Team.
- Ensure departments meet their KPIs, tasks, rocks (goals), and priorities.
- Lead the recruitment process to find and hire exceptional talent to elevate our company.
- Communicate efficiently using Slack and Asana, resolving bottlenecks to maintain smooth operations.
- Facilitate effective communication between the CEO and 4+ direct reports.
- Motivate and unite the executive team, fostering a competitive yet collaborative environment to maximize performance.
- Develop incentive schemes to encourage high performance across the team.
- Monitor company-wide metrics and report them to the executive team regularly.
- Forecast and manage hiring needs, overseeing recruitment, selection, onboarding, and training.
- Train, coach, mentor, and conduct performance reviews for team members.
QUALIFICATIONS:
- Understand and can leverage artificial intelligence effectively
- Minimum of 5 years of experience in a director of operations or higher role.
- Track record of working with companies generating > $5,000,000 in annual revenue.
- Familiarity with "Traction" and "E.O.S." as a business operating system.
- Excellent communication, leadership, and analytical skills.
- Proficiency in project management software (Asana).
- Extensive experience utilizing data analysis tools to identify and solve bottlenecks.
- Willingness to travel occasionally, with expenses covered.
- Extensive experience (20+ hires) in talent acquisition.
- Self-driven, goal-oriented, and capable of working independently.
- Previous experience managing 4+ direct report leaders.
- Proven strategic planning and business development expertise.
- Strong negotiation and decision-making skills.
- High emotional intelligence, resilience, and problem-solving ability.
HOURS:
The company operates in Eastern Standard Time.
SALARY:
Base salary with variable compensation tied to the profitability of the company.
Variable compensation is after a 90-day "test-drive" period.
BENEFITS:
Work-life balance by working 100% remotely from anywhere.
All expenses paid company retreats and client masterminds.
Generous and flexible paid time off.
Paid holidays and sick days.
SCALING WITH SYSTEMS CORE VALUES:
Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.
- Client Obsession - our goal is to never have to “acquire” another client again, our clients do that for us. Everything we do is to make it easier for our clients to see success in less time and with less effort/sacrifice. "A referral from every client, every client from a referral." -Autumn Associates
- Simplification And Systemization - we work to identify the root cause of issues and then create the simplest system to solve it once and for all. In a quest to get and be “more,” it’s very easy to add ”more,” but we prefer having and doing less to achieve “more”. "The more constraints one imposes, the more one frees one's self." -Igor Stravinsky
- Extreme Ownership - to blame someone else is to admit you are powerless. We do what is asked and then some. If someone else messes up it was our fault for counting on them in the first place. Complaining and excuses will not be tolerated. "Responsibility equals accountability equals ownership. And a sense of ownership is the most powerful weapon a team or organization can have." -Pat Summitt
- Radical Transparency - transparency builds trust, trust builds teams, and teams build companies. Transparency sometimes means revealing your flaws, which only creates more trust, which only builds better companies. "If you are handling things well, radical transparency will make that clear, and if you are handling things badly, radical transparency will make that clear as well, so it helps to maintain high standards." -Ray Dalio
- Speed, Experimentation, And Execution Without Compromising Accuracy- we move fast, creating a minimum viable product and iterating 4-5 times before most have tried once. Although the minimum viable product may not be perfect at first, through the iterations we quickly make it so. “Action leads to insight more often than insight leads to action.” -Unknown