A. Patient Rights As a client of the Agency, you have the right to the following:
• Be given a written notice about your rights and responsibilities for receiving home health services in advance of care provided to you or during the initial assessment visit before the initiation of treatment.
• Permit your family or guardian to exercise your rights when your Physician has determined that you are incapable.
• Be assured of your civil and religious liberties, be given appropriate and professional quality home health care services without discrimination against your race, creed, color, religion, sex, national origin, sexual preference, physical, mental, emotional impairment or age.
• Be given an initial assessment; participate in the planning, implementation and updating of your care plan to meet your unique healthcare needs.
• Voice grievances regarding treatment or care that is or that fails to be provided, without being subjected to discrimination or reprisal for doing so.
• Patients are encouraged to voice concerns by calling a Client Service Representative at Compassionate Care in Christ Home Healthcare Agency (856) 433-7222. All complaints are kept strictly confidential. Complaints are reviewed and responded to within 5 days by the agency.
• Be advised in writing of the availability and telephone number for the purpose of receiving complaints or questions regarding local healthcare agencies. Call: The Division of Consumer Affairs, 973-504-6200 or 800-242-5846, Division of Disability Services for PCS Services 609-631-4365 or 888- 285-3036 and The Commission on Accreditation for Home care at 201-880-9135
• Receive timely response from the agency regarding your request for home health care services, and to receive the highest quality of care to maximize the quality of life; be treated with courtesy and respect by all who provide home health care services to you.
• Be free from physical and mental abuse; be given proper identification by name and title of everyone who provides home health care services to you. • Be given the necessary information in advance about your care, so that you will be able to give informed consent for your treatment.
• Be given complete and current information concerning your diagnosis, treatment, alternatives, risks, and prognosis as required by your physician’s legal duty to disclose, in terms and language you can reasonably understand.
• Be given written information concerning your rights to accept or refuse medical care and to formulate advanced directives.
• Be assured that your clinical records are maintained in a confidential manner. Release of information is only at the written request by client or authorized individual; receive considerate and respectful care in regard to self and property.
• Be given information regarding your anticipated transfer of your home health care services to another facility and/or termination of services to you.
• Be advised, before care is initiated, of charges and policies concerning payment including, to the extent possible, insurance coverage and other sources for payment.
B. Patient Responsibilities
• Remain under a licensed physician’s care, when applicable, while receiving services.
• Give accurate and complete information about past illnesses, hospitalizations, allergies, insurance coverage and other issues pertaining to your receipt of services. You must also report any changes about the above to the agency staff. Contact the agency if you are hospitalized, cannot keep an appointment or have changes in address or phone number.
• Provide a copy of an advance directive, such as a living will or power of attorney if available.
• Provide requested insurance and financial information, and sign required consents and releases. Changes in insurance coverage should be brought to the attention of the agency to facilitate proper billing procedures.
• Assume financial responsibility for all services rendered either through third party payers or personal responsibility for services not covered by insurance. Accept the responsibility for any refusal of treatment.
• Abide by the agency policy, which restrict duties our staff may perform. Staff may not work for the agency clients privately on their time off.
• Participate in the development of and update of your home care plan with your family member or caregiver.
• Adhere to your developed/updated home care plan. Request further information concerning anything you do not understand.
• Cooperate with your physician and our staff by following instructions and by asking questions about directions and/or procedures you do not understand
• Provide a safe home environment in which your care can be given. It is expected that you will not take drugs which have not been prescribed by your attending physician, and that you will not complicate or endanger the healing process by consuming toxic substances during your home care admission.
• Treat the agency staff with respect and consideration. Voice complaints or concerns regarding staff or services to the supervisor and or the agency office.