Thank you for being a valued customer!
Please take a few minutes to complete this survey and let us know how we can serve you better.
Please, confirm your information below
Name
*
First Name
Last Name
Email
*
example@example.com
Overall, how satisfied or dissatisfied are you with our company?
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5
Let's talk about this experience, please rate us in terms of:
Response time
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5
What happened?
Quality of the product
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5
What happened?
Price of the product
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What happened?
Supporting information
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What happened?
After-sales support
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What happened?
Delivery service
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What happened?
What are your preferred contact channels for continued communication? Select as many as you like.
Telephone call
Video call
Email
Whatsapp
Other
What do you like the most about us?
And what would you improve if you could?
AtrĂ¡s
Next
Let's take a closer look at the products:
How well do our products meet your needs?
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What other options did you also explore? Select all that apply.
External services
In-house culture
Frozen cells
Organoids
ReadyCell was my only choice
Other
What influenced your decision to choose our plates? Select all that apply.
*
Product price
No licensing fees
Positive comments
Clear information about the product
Transparency of the purchase process
I couldn't find the product I was looking for anywhere else
Recommendation from a colleague
ReadyCell was already present when I joined the company
Other
Which of the following words would you use to describe them? Select all that apply.
*
Reliable
High-Quality
Unique
Ineffective
Good value for money
Poor quality
Useful
Overpriced
Time-saving
Back
Next
Let's talk prospects: If the following ready-to-use models were available today, how likely would you be interested in?
Differentiated Caco-2 cells at day other than 21
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5
Caco-2 cell line that over-expresses CYP3A4
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5
Uptake transporters
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5
Gut-on-a-chip
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5
Would you be interested in any other model of organ-on-a-chip? Which one?
Blood Brain Barrier
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Are you already performing penetration studies across the BBB?
Yes
No
If so, which models do you use for this purpose?
In vivo models
Transwell-based BBB models with one cell type
Transwell-based BBB models with different cell types
Organoids
Microfluidic cell devices
Other
And which parameters do you evaluate?
Drug permeability
Drug-transporter interaction
Unbound drug fraction
Other
Cardiomyocytes
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5
Are you already performing drug cardiotoxicity assays?
Yes
No
If so, which models do you use for this purpose?
In vivo models
In vitro 2D cell monolayers
Organoids
Microfluidic cell devices
Other
And which parameters do you evaluate?
Action potential duration
Beating rate
hERG inhibition
Other
Do you use any of these platforms to assay cardiotoxicity?
MEA
Manual patch clamp
Other
Which will be the optimal plate format for your screening purposes?
24-wells
48-wells
96-wells
384-wells
Other
And, if these additional services were available today, how likely would you be using them?
Card payment option
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User Area
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Website marketplace
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Instant messaging
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Preclinical drug discovery consulting
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Analytical services
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5
Back
Next
Finally, give us feedback on our digital presence and multichannel visibility
Are you aware of our digital resources such as website, social media, and newsletters?
*
Yes
No
Have you found ReadyCell in these channels or events this year?
On Google
On social media (LinkedIn, YouTube)
In advertisements
Through emailing
In events
Nowhere
Other
If you have visited our website, please rate:
How easy was to find what you were looking for?
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5
How easy is to understand the information from the website?
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How fast/responsive is the website?
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The last question, what types of content would you prefer watching from us? Select as many as you like.
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Videos and webinars of interest
Application notes or scientific articles
Updates on new product launches
Newsletters with a summary of news and updates
Social media content about our collaborations and participation in events
Other
Send
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