Rebecca Barraclough is a seasoned Project & Change Manager and Training Specialist with more than 12 years of experience guiding program management and enterprise learning initiatives. She has successfully delivered multi-million-dollar programs, improved operations, scaled onboarding processes, and strengthened organizational development within complex, matrixed environments. Her expertise spans post-merger integrations, organizational alignment, and knowledge management, all of which help increase user adoption and minimize operational disruptions. Throughout her career, she has also focused on hiring, managing, and mentoring teams to build strong, capable workforces and ensure lasting results.

Her core strengths include project management, change management, and learning and development.

Professional Career

She currently works as a freelance project management and learning design consultant, providing organizations with project planning, scheduling support, and best practices to improve timelines, coordination, and delivery outcomes. In this role, she manages client outreach to identify needs, present tailored solutions, and expand business opportunities. She creates instructional materials, standard operating procedures (SOPs), and quick guides to drive platform adoption and knowledge retention. To deliver and track e-learning initiatives, she effectively uses TalentLMS to ensure content is accessible, measurable, and engaging.

Her Career Trajectory

Her career began in 2012 as a Product Associate at the Educational Testing Service (ETS). During this time, she delivered onboarding and policy training to customer service teams using Blackboard, helping to enhance operational knowledge and accuracy. She successfully migrated more than 150 documents across internal databases, corrected discrepancies to maintain data integrity, and authored SOPs, communication templates, and process maps to standardize practices and improve cross-functional alignment.

Her contributions led to a promotion to Product Manager, where she designed and facilitated training for more than 60 customer service staff members in collaboration with stakeholders and state-level clients. She developed job aids, knowledge bases, and quick-reference guides to reinforce learning and support frontline staff in high-volume environments. By applying Six Sigma methods, she identified workflow inefficiencies and implemented process improvements that improved team consistency and increased customer satisfaction. One of her key achievements was the creation of a self-service rescheduling system that reduced service workload by 25% in the first quarter while giving customers greater autonomy.

In addition, she served as a liaison between the Praxis business unit and customer service teams, supporting exam registration, test center operations, and test score inquiries for both test takers and Department of Education clients. She also wrote and maintained program bulletins, website content, and test administration manuals to ensure accuracy and accessibility.

Her accomplishments were recognized with the 2014 Presidential Award for nationwide improvements to test center seat capacity management.

Ready for New Challenges: Work with US HealthConnect

In 2018, she joined US HealthConnect Inc. as Program Manager for Total CME, Inc., where she led project planning and execution for digital CME programs. Her responsibilities included managing timelines, budgets, risk mitigation, and cross-functional communications. She optimized content management systems and conducted quality assurance testing to enhance user experience and system performance.

She also facilitated technical training and encouraged the adoption of SOPs across interdepartmental teams, ensuring the successful implementation of new tools and workflows. To improve knowledge transfer and team consistency, she created reusable templates, process flows, and documentation that standardized practices and improved efficiency.

Within two years, she was promoted to Program Director at US HealthConnect, where she managed the entire project lifecycle for CME programs, generating $12 million in revenue and ensuring on-time and on-budget delivery. She led the implementation and adoption of enterprise tools, including OpenAir, SharePoint, and Asana, as well as video review tools. She also developed SOPs, onboarding materials, and training documentation that reduced turnaround time by 30%.

Later, she became Program Director of the Global Learning Collaborative at US HealthConnect. In this role, she directed multi-million-dollar Continuing Medical Education (CME) programs and enterprise learning strategies, managing $15 million in annual revenue across oncology education initiatives. Her responsibilities included strategic planning, budgeting, resource allocation, and timeline management across cross-functional teams.

She developed and implemented blended learning programs to support onboarding, system adoption, and continuous learning. Program effectiveness was measured through surveys, assessments, simulations, and panel discussions. She also created centralized knowledge repositories and onboarding kits in SharePoint/Teams to provide streamlined access to SOPs, workflows, and process documentation.

Education

Rebecca Barraclough earned a Bachelor of Science degree in Biology from Millersville University in Pennsylvania. To further her professional development, she completed courses such as "Instructional Design Foundations and Applications" from the University of Illinois, "Adult Learning: Theory to Practice" from ATD Education, and "Creating eLearning Courses with Articulate Storyline" from Udemy. Additionally, she is a Certified Scrum Master and holds a Certified Six Sigma Green Belt (ProSource).

Helping the Less Fortunate

She is committed to supporting others and devotes her time and resources to charitable causes whenever possible. Each Christmas, she participates in the Samaritan’s Purse Operation, organizing the collection of items with family and friends to distribute gifts to children around the world.

She also volunteers at Worthwhile Thrift, a local thrift store where funds are used to provide shelter, food, and other essential support for women and children who are victims of human trafficking.

In addition, she continues to volunteer for Vita Service Education, where she writes resumes for incarcerated individuals at Bucks County jail facilities. These individuals are part of a job readiness program, and their work helps them prepare for employment opportunities after release.

Early Life

She was born in the Philippines while her father was stationed at Clark Air Force Base. Later, she moved to Canada with her mother and stepfather. At the age of 14, she reunited with her father, who was living in Pennsylvania with his second wife. She initially attended a public school but later transferred to a private Christian school to complete her high school education. Her college years provided the opportunity to explore her interests and clarify her career direction, laying the groundwork for her success in project management and learning development.

Rebecca Barraclough continues to apply her expertise in project management, change management, and learning design to help organizations achieve measurable outcomes while supporting individuals through practical training and professional growth.

How Change Management Drives Success in Post-Merger Integrations

Published on: 10/15/2025

Without a strong change management strategy, post-merger integration can easily fall apart. Employees may resist new processes, feel uncertain about their roles, or disengage altogether. The result? Low morale, poor productivity, and, in many cases, the failure to realize the full value of the merger.

Change management ensures that the transition is thoughtful, people-focused, and aligned with both short-term execution and long-term success. It guides how communication is handled, how culture is merged, and how employees are supported as they move from the old to the new.

Aligning Leadership and Vision

One of the first challenges in any merger is aligning leadership around a shared vision. Two (or more) companies with distinct cultures, strategies, and structures are now expected to operate as one. Change management provides the framework for defining that unified vision and ensuring leaders are aligned before changes are communicated to the rest of the organization.

Consistent messaging from the top is crucial. Employees look to leadership for cues on how to react to change. If leaders are misaligned or vague, confusion and distrust can spread quickly. A strong change management plan coordinates leadership communication, sets clear expectations, and ensures transparency at every integration stage.

Change leaders—whether executives or department heads—should also be empowered to model adaptability. Their engagement influences how teams perceive the transition. When leaders embrace the changes and demonstrate confidence, it helps employees do the same.

Integrating Cultures, Not Just Companies

Merging two organizations often means more than combining systems and resources—it’s about blending cultures. This is one of the most complex elements of integration, and it can make or break employee retention and performance.

Change management helps companies assess cultural differences early on and plan how to address them. Are decision-making styles different? Are expectations around work-life balance, communication, or hierarchy in conflict? If these differences are ignored, friction will grow, and collaboration will suffer.

A thoughtful change management strategy includes culture assessments, workshops, and open forums where employees can voice concerns and share ideas. It creates room for dialogue and inclusion, so both legacy groups feel respected and heard.

Rather than forcing one culture to dominate, the goal should be to build a new, shared culture that reflects the strengths of both. Change management provides the structure to do this deliberately and respectfully, helping people feel part of the process rather than victims.

Managing Uncertainty Through Communication

Fear and uncertainty are natural responses to any significant organizational change. Employees worry about layoffs, new expectations, unfamiliar systems, or changes in team dynamics. During a merger, uncertainty is often intensified by a lack of information or mixed signals.

Change management drives proactive, clear, consistent communication throughout the integration process. Instead of reacting to rumors or waiting until all answers are available, organizations should keep employees informed with regular updates, even if it’s just to say, “We’re still working on this, and here’s what we know right now.”

Effective communication isn’t just about frequency—it’s about tone, clarity, and empathy. Leaders should communicate not only the "what" and "when" of changes but also the "why." Helping employees understand the rationale behind the merger and what it means for them creates trust and reduces anxiety.

Two-way communication is just as important. Town halls, surveys, and feedback channels give employees a voice and allow leaders to address concerns early. When people feel heard, they’re more likely to stay engaged and committed through the transition.

Enabling Adoption of New Systems and Processes

One of the most tangible outcomes of a merger is the change in systems, tools, and processes. Successful implementation depends on how healthy employees are prepared and supported, whether for a new CRM, payroll system, or organizationally structured system.

Change management ensures that adoption is more than just a training event—it’s an ongoing journey. It starts by identifying which systems are changing, who is affected, and what support they’ll need. Then, it builds a plan that includes communication, role-specific training, peer support, and progress monitoring.

Training should be accessible, hands-on, and relevant to employees’ daily work. But more importantly, it should be paired with ongoing reinforcement. People need time to adjust, ask questions, and get comfortable in new workflows. Managers play a critical role here, acting as coaches and advocates who help their teams navigate the change.

By investing in user adoption, organizations avoid costly productivity dips, errors, or disengagement that can derail integration efforts.

Retaining Talent and Maintaining Momentum

Mergers are often followed by waves of turnover, especially when employees feel disconnected, undervalued, or overwhelmed. Change management helps retain top talent by focusing on engagement and long-term motivation.

Early in the integration process, companies should identify key people they want to retain and provide them with clear paths forward. This might involve new responsibilities, leadership roles, or development opportunities. Recognizing talent and reinforcing their importance to the company’s future sends a strong message of trust and value.

Recognition should also extend to small wins along the way. Celebrating milestones—whether the successful launch of a new tool, a collaborative cross-team project, or hitting integration goals—keeps morale high and builds momentum.

Turning Transitions Into Transformations

Post-merger integration is a high-stakes moment. It can either be the start of something powerful or the beginning of internal chaos. The difference lies in how change is managed.

Change management brings structure, clarity, and empathy to a complex process. It helps companies go beyond combining systems and org charts to truly unite people under a shared vision. It keeps employees informed, empowered, and engaged through uncertainty. Most importantly, it ensures that the strategic goals of the merger translate into lasting value.

In today’s fast-paced business world, change is constant—but successful change is always intentional. With a strong change management approach, organizations can survive post-merger integration challenges and emerge stronger, more aligned, and better prepared for the future.

Bridging Hearts and Hands: How Skill-Based Volunteering Transforms Communities

 Published on: 10/07/2025

 

Volunteering has long been a cornerstone of social good — an act of selflessness that uplifts others and strengthens the bonds that hold societies together. Yet in today’s fast-paced, skill-driven world, the meaning of “giving back” is evolving. No longer confined to manual labor or monetary donations, volunteering now often involves the sharing of specialized skills and knowledge. This modern form of service, known as skill-based volunteering, allows individuals to contribute their professional expertise in ways that create sustainable, long-term benefits for communities.

Instead of simply lending a helping hand, skill-based volunteers lend their minds, creativity, and professional insight. A digital marketer helping a local nonprofit reach a wider audience, a web developer building an online platform for a community center, or a teacher mentoring youth — these are all examples of how skilled individuals can spark positive transformation. This approach not only helps communities flourish but also redefines the essence of civic engagement in the 21st century.

Empowering Through Knowledge and Action 

Skill-based volunteering stands out because it empowers rather than provides dependency. Traditional volunteering is invaluable, but its impact is often immediate and short-term — serving meals, cleaning up parks, or collecting donations. By contrast, when professionals utilize their specialized skills to train, educate, and equip others, they leave a lasting legacy.

Imagine an accountant helping small business owners understand financial management, or an engineer teaching renewable energy solutions in rural areas. These contributions build capacity within communities, enabling them to solve future challenges independently. Knowledge becomes the ultimate gift — one that multiplies with time. The act of teaching or mentoring cultivates local leaders and sparks innovation, ultimately creating stronger, self-sustaining societies.

Strengthening Social Bonds and Building Understanding

In a world often divided by economic or cultural differences, volunteering through skills helps bridge those divides. It brings together people from diverse backgrounds who might not have otherwise crossed paths. When professionals collaborate with community members to address real-world problems, they cultivate empathy, humility, and a deeper understanding of the challenges that others face daily.

These shared experiences foster connection and unity — two essential elements that every thriving community needs. Volunteers don’t just give their time; they listen, learn, and grow. In return, communities see that their voices and efforts matter, promoting mutual respect and collaboration. The act of working together toward a shared goal transforms volunteering from charity into partnership, where everyone plays a valuable role.

Enhancing Career and Personal Growth

Beyond the social and emotional rewards, skill-based volunteering offers tremendous professional benefits. It’s an opportunity for individuals to step outside their daily routines and utilize their talents in new, creative ways. This exposure can help sharpen leadership skills, improve communication, and build adaptability — qualities that are increasingly sought after in today’s dynamic workplaces.

Volunteers often find themselves solving problems in unfamiliar environments, which encourages innovation and resilience. For instance, a corporate manager leading a volunteer project may learn how to motivate teams without traditional authority, while a designer working with limited resources might develop a newfound appreciation for simplicity and impact. These experiences enrich careers while providing a sense of fulfillment that money alone cannot buy.

The Role of Businesses in Community Transformation

Many forward-thinking companies have recognized the power of volunteerism — not just as a charitable act, but as a strategic investment in people and society. Corporate volunteer programs that encourage employees to utilize their skills for the greater good are becoming increasingly common across various industries.

When businesses support skill-based volunteering, they cultivate a culture of purpose and empathy among their workforce. Employees return from volunteer experiences with renewed motivation and stronger teamwork abilities. Moreover, companies that champion such initiatives often experience an enhanced brand reputation and increased community trust. It’s a win-win scenario — the business grows stronger internally while contributing to positive change externally.

Corporate volunteering can take many forms: mentoring students, offering pro bono consulting to nonprofits, or developing technology solutions for under-resourced organizations. The collective impact of these efforts can ripple far beyond the workplace, sparking economic growth, improving education, and addressing systemic issues in local communities.

Tackling Challenges and Building Sustainable Impact

While the concept of skill-based volunteering is powerful, it’s not without its challenges. One major hurdle is ensuring that the skills offered align with the community’s actual needs. Too often, good intentions fall short due to poor planning or ineffective communication. To avoid this, collaboration between volunteers and local organizations must be open and ongoing.

Another challenge lies in maintaining long-term engagement. Many volunteers are eager to help but struggle to sustain their involvement due to time constraints or a lack of clear impact. Structured programs that offer flexible opportunities and provide measurable results can help overcome this challenge. When volunteers see the tangible effects of their contributions, they are more likely to stay committed.

Sustainability also depends on knowledge transfer. Actual impact happens when communities are not just helped but equipped — when they gain the tools, confidence, and training to continue progress independently. This is where the heart of skill-based volunteering truly shines.

The Lasting Ripple Effect

The magic of skill-based volunteering lies in its ability to inspire others. When one person shares their expertise, they not only solve immediate problems but also motivate others to do the same. A community empowered by knowledge becomes a hub of creativity and growth, with each individual contributing to collective well-being.

Furthermore, volunteers often carry the lessons they learn into their everyday lives. They become more empathetic, socially aware, and civically engaged. In essence, the impact of volunteering extends far beyond the hours spent — it creates a cycle of compassion and action that strengthens society as a whole.

Building a Future of Shared Responsibility

As the world continues to evolve, so too must our approach to service. The future of volunteering lies not only in lending a hand but also in lending expertise, passion, and creativity. Skill-based volunteering transforms the act of giving into a robust exchange of knowledge and purpose, fostering a deeper connection between the giver and the recipient.

Each person has something unique to offer — a skill, an idea, or an experience that can help others. When we share those gifts intentionally, we contribute to a collective force of progress and unity. In giving our skills, we empower others to rise, and in doing so, we build a stronger, kinder, and more connected world — one skill, one community, and one act of service at a time.

How Reading Enhances Emotional Intelligence in Everyday Life

Published on 09/30/2025

In today’s fast-paced and emotionally charged world, emotional intelligence (EI) has become a critical asset in managing personal and professional relationships. Emotional intelligence refers to the ability to identify, understand, manage, and influence emotions—both within ourselves and others. While EI has long been considered essential for success in the workplace, it is equally important in our personal lives, where emotional connections are key to building trust, resolving conflicts, and maintaining meaningful relationships.

Though there are many ways to develop emotional intelligence, one of the most enjoyable and enriching methods is through reading. By engaging with stories, characters, and diverse perspectives, readers not only gain knowledge but also develop key emotional skills, including empathy, self-awareness, emotional regulation, and social awareness. This article explores the crucial role that reading plays in fostering emotional intelligence and its value as a tool for emotional growth in everyday life.

Empathy: Stepping into Another’s Emotional World

At the heart of emotional intelligence lies empathy—the ability to understand and share the feelings of others. Empathy allows individuals to form strong emotional connections, make thoughtful decisions, and navigate social interactions with sensitivity and understanding. One of the most powerful ways to develop empathy is through reading, particularly through the immersive experience of fiction.

When we read novels or stories, we are introduced to characters who experience unique emotions and face personal challenges. Whether the character is grappling with love, loss, betrayal, or ambition, readers can witness and feel the character’s emotional journey. This process of emotional engagement helps readers develop a deeper understanding of how different emotions manifest and how individuals navigate complex emotional experiences.

Fiction, in particular, offers readers the chance to experience the world from various viewpoints—often different from their own. A reader might relate to a character’s grief or experience the excitement of a character achieving a goal, fostering a sense of shared emotional experience. This not only strengthens empathy but also helps readers connect more deeply with people in their own lives, understanding that others may be undergoing similar emotional journeys.

Research suggests that reading literary fiction can enhance empathy. A study from the University of Toronto revealed that readers who engage with fiction are better equipped to understand and interpret the emotions of others. This heightened ability to empathize makes readers more attuned to the emotional cues of people in real life, ultimately enhancing their social interactions and relationships.

Self-Awareness: Understanding and Managing Your Own Emotions

Self-awareness is a critical aspect of emotional intelligence, as it allows individuals to recognize and understand their own emotions. This awareness helps us manage our emotional responses, make informed decisions, and engage in meaningful self-reflection. Reading, particularly books on personal development and psychology, can significantly improve self-awareness by providing insights into our emotional processes.

Self-help books, memoirs, and biographies often encourage readers to reflect on their experiences and emotions. By reading about others' emotional struggles and personal growth, readers can gain perspective on their own emotional states. Many of these books also offer actionable strategies to enhance emotional self-awareness, including mindfulness techniques, journaling prompts, and self-reflection exercises. These tools enable readers to better understand their emotional triggers and responses, facilitating a healthier and more balanced approach to navigating their feelings.

Moreover, characters in novels often go through significant emotional journeys, which provide ample opportunities for introspection. As readers follow characters through challenges such as self-doubt, personal growth, or identity crises, they may recognize similar struggles within themselves. This process of identifying with fictional characters fosters greater self-awareness and can lead to a deeper understanding of one’s own emotions and how they influence behavior.

Emotional Regulation: Learning to Manage Your Emotions

Emotional regulation, or the ability to manage and control one’s emotional responses, is a crucial component of emotional intelligence. Individuals with strong emotional regulation skills can effectively handle stress, manage conflicts, and maintain emotional balance in challenging situations. Developing this skill is vital for personal growth and healthy relationships, and reading plays a significant role in this process.

Many books, particularly those focusing on emotional health or mindfulness, offer practical techniques for managing emotions. Self-help books on emotional intelligence, stress management, and coping strategies offer readers tools for emotional regulation, including deep-breathing exercises, cognitive reframing, and mindfulness practices. These methods enable readers to better manage their emotional responses, even in challenging situations.

Fiction also offers valuable lessons in emotional regulation. When readers encounter characters who face intense emotional situations, they can learn from the characters' methods of coping and emotional resilience. For instance, a character who handles grief with grace or who navigates conflict without resorting to anger can serve as a model for emotional self-control. By observing how characters process and manage their emotions, readers can adopt similar strategies to regulate their own emotional experiences in everyday life.

Social Awareness: Recognizing and Responding to Others’ Emotions

Social awareness is the ability to recognize and understand the emotions of others, an essential skill for successful communication and relationship building. Reading can significantly enhance social awareness by exposing readers to diverse characters, cultures, and social dynamics. By engaging with literature that reflects diverse perspectives, readers become more attuned to the emotional experiences of others and develop a deeper understanding of human behavior.

Fiction, particularly books that focus on cultural, racial, or social issues, can help readers develop greater social awareness. By exploring the emotional struggles and triumphs of characters from diverse backgrounds, readers develop a deeper appreciation for the complexities of the human experience. Whether it’s reading about a character who is navigating racial injustice or a person coping with a mental health challenge, readers gain valuable insight into the emotions that shape people’s lives.

Non-fiction books that explore social dynamics, leadership, and human behavior also foster social awareness. These books often highlight how emotions influence group behavior, decision-making, and social interaction. By understanding the emotional undercurrents that drive social dynamics, readers can become more adept at recognizing emotions in others and responding with emotional intelligence.

Building Stronger Relationships Through Emotional Intelligence

One of the most significant benefits of developing emotional intelligence through reading is the improvement of relationships. Whether in personal friendships, romantic partnerships, or professional settings, emotional intelligence allows individuals to connect with others on a deeper level, communicate more effectively, and navigate conflicts with empathy and understanding.