Privacy Policy
In accordance to Philippines Republic Act No. 10173, otherwise known as the Data Privacy Act is a law that seeks to protect all forms of information, be it private, personal or sensitive. It is meant to cover both natural and juridical persons involved in the processing of personal information. This document sets out the Roncales Travellers Inn Privacy Policy (privacy policy) effective from 2018 which we are confident that will answer your queries regarding how we respect and treat the information you provide to us.
Collection of Personal Information
There are two categories of information we collect:
General Information, is unidentified data that we use to analyze trends, gather broad demographic information for general use and to help us understand your needs and wants so we can improve the quality of your stay with us. General information includes the number of room nights booked and used, guest's gender, age, where guests are from, room rate, etc. while Personal Information is any information that personally identifies you. When you either make a reservation or just check in to one of our apartment type room, we may ask you for personal details such as your name, home address, work telephone number and how the account will be settled. We may also obtain from you credential details, whether you have any room preferences, disabilities or other lifestyle information. While staying with us, we may record the number of times you have stayed, cellphone number/s, movies watched, and other details you supply to us.
We may also collect certain Personal Information if the law requires us to collect it or receive it from other sources.
Sensitive Information, from time to time we may collect or receive information or an opinion about your origin, membership, criminal record or health. This type of information is known as sensitive information. Where sensitive information is concerned, Roncales Travellers Inn takes greater precautions as to who has access to it and what they use it for. Generally speaking, except as stated in this privacy policy, sensitive information will not be used or disclosed for a purpose other than the purpose for which it was collected without your consent. Where we collect sensitive information from you, we will disclose to you the reason for seeking it. If we are to disclose it to an entity outside the Roncales Travellers Inn (including its associated companies), we will seek your consent. However, we may disclose sensitive information to the police or where required by law, without your consent.
Consequences of not providing Personal Information
If you do not provide us with Personal Information that we consider essential or necessary, we regret the inconvenience, but may have no choice other than to decline your reservation and function booking.
Anonymity
If you wish to stay in one of our apartment type room on an anonymous basis, we may be able to accommodate your request, but we do not guarantee it. If we do accept your stay with us on an anonymous basis, you will not be able to make a booking in advance, you will need to pay for your accommodation at the time you check-in.
Primary purpose for which Roncales Travellers Inn Collects information
Some of the information that we ask for is essential such as your name and billing details. These are used so we can contact you during your stay for reasons such as security, if a visitor is waiting for you in the lobby, and so we can ensure we are paid for goods or services provided to you or requested by you.
If you make a reservation, we may also request your contact details, your payment details or the like. This information is used to pay the deposit and so we can identify you when you check-in.
If you supply lifestyle information it may be used for two primary purposes. The first helps us to try and meet or exceed your expectations. For example, if we know which room you prefer when you check-in to one of our hotels, we can hopefully provide you with the room and facilities you prefer.
The second is to make your stay as comfortable as possible by giving you peace of mind. For example, by providing us with information regarding a disability, our friendly staff can take this into consideration when selecting your room. This information may also be used by our staff, contractors or emergency services in the event of an emergency to assist with your well being.
Secondary purpose for which Roncales Inn collects information
Although we may use Personal Information while you are staying with us for the purposes described above, we may also use Personal Information for other purposes.
We may use your Personal Information to update you on news, events, special deals or if we believe we have something to offer you which may be of interest. This will usually be done via a mail out, however, if you have supplied an e-mail address, you may be contacted by e-mail. From time to time, we may also call you regarding this.
Personal Information may also be used if we need to contact you in relation to matters that arose from your stay with us.
Who information is disclosed to and why
We may share General Information with our partners, associated companies, advertisers, government agencies. If you have made a reservation (or have stayed) our hotel, we may disclose your name and date of your reservation (or stay) to our partners, associated companies, advertisers, government agencies or promotion and marketing materials.
Other than as stated in this policy, we will not share your Personal Information with a third party outside of government agencies or the Roncales Travellers Inn (and its associated companies) unless a third party, such as a contractor, needs to know the relevant Personally Identifiable Information in order to perform their duties. If we do intend to disclose such information, we will try to either let you know at the time we collect it, or seek your consent.
If we have provided credit to you or you do not pay your account on time, or you act in an unlawful manner, we may provide this information to credit reporting agencies, government agencies, other hotels in the area, hotel association bodies, or to any hotel operating under the Roncales Travellers Inn banner. We may also use the information for recover action against you.
Except as stated in this privacy policy, we will not disseminate any Personal Information about you outside of the Roncales Travellers Inn (and its associate companies) associated and related entities, without your consent unless we believe it is necessary:
because it is required or authorised by law;
to provide you with a service which you have requested;
to assist a law enforcement agency or agency responsible for national security in the performance of its functions;
to protect our rights or property or those of any member of the public; or to lessen a serious threat to a person's health or safety.
We may retain the content of any document (including electronic documents such as e-mails and other similar forms of communication) that you send to us. Any Personal Information contained within those documents will only be used or disclosed in the ways set out in this privacy policy.
If Roncales Travellers Inn or any of its associated companies becomes aware of, or suspects any unlawful activity taking place, it may instigate an investigation and/or report its findings or suspicions to the police or other relevant enforcement agency.
Contracting out services involving the disclosing of personal information
Requests for access to personal information
We understand that you may like to know what Personal Information we hold about you or the type of such information we hold. We are happy to assist you with your request (subject to exceptions where relevant), but before we do, we may require that you prove your identity to us. When you make a request in person, we may require you produce some form of photo identification such as a passport or a driver’s license. Where you make a request by other means, we may request you supply us with particulars so we can check them with our files and satisfy ourselves as to your identity.
We may require that a request be made in writing. We have adopted this policy so there can be no confusion as to what information is sought, who was it sought by, and when it was sought. This allows us to create an audit trail of how the request has been handled. Where a request is made, any correspondence or application may be kept and added to your Personal Information.
How we respond to your request will depend on a number of factors including:
the sort of information you seek to have access to;
the way you made the request (in person, facsimile, e-mail, mail etc);
where the information you have requested is stored or located;
how the information is stored;
the technology that has access to the information (some information can only be accessed from a system operating at a specific property); and
any exceptions to disclosure that may apply to the information sought.
Ways in which we give you access to information include:
allowing you to inspect some or all of the information we hold about you;]
providing copies of the information requested;
allowing you to take notes about the contents of our records;
where data exists only in electronic form, we may provide you with printouts or give you access to one of our computers to review it yourself;
allowing you to view the information before someone who can explain its contents;
faxing or e-mailing the information requested;
providing you with either an oral or written summary of the information requested; or
using any other appropriate method to give you access to the information requested.
When giving you access to Personal Information, we may also try to accommodate other considerations such as any disabilities you may have, your level of understanding, and English or literacy skills.
If we are unsure of exactly what Personal Information you are seeking, we may ask you whether you want access to all the Personal Information we hold or just a part of it.
We will not charge you for making a request to access Personal Information held by us. We may, however, charge you for the cost of making the Personal Information available to you. The cost of making information available to you will depend on the information sought, however, if you request an estimate of the likely cost, we will make reasonable efforts to provide you with one prior to us incurring further expense. Although we will do our best, we cannot guarantee that our estimate will be accurate and the true cost may be substantially greater than our estimate. Where the true cost is greater than the estimate, you may still be required to pay the true cost prior to us giving you access to the Personal Information.
Where we deny or refuse access to Personal Information, we will provide you with written reasons. Where we refuse to give you access to Personal Information but provide you with a summary of that Personal Information where it would reveal a formula or the fine details of an evaluative process if it involves commercially sensitive business decisions, we will also provide you with written reasons for our decision.
We may consider using an intermediary to allow limited access to Personal Information that would otherwise be denied to you under one of the permitted exceptions. If it is decided to use an intermediary, you will be liable to pay the intermediaries' fees and expenses.
Correction of information
At Roncales Travellers Inn, we know that nothing remains the same, which is why we are always looking for ways in which to make your stay more pleasurable. If at any time you wish to update any of the Personally Identifiable Information you have provided to us (or add some information you haven't provided before), you can do it five ways:
via our web site at
https://linktr.ee/roncalestravellersinn;
Regular Mail to:
Roncales Travellers Inn
#50 C. Llamado Street, Asis III
Mendez-Nunez, Cavite
Philippines 4121
Facebook & Instagram @roncalestravellersinn
Although it is not always possible to remove or modify information (including Personal Information) in our databases, we will make reasonable efforts to do so. If we have provided the information to third parties (as discussed above and subject to this privacy policy) we are sorry, but we will not ask and cannot force the third party to also delete or change the information.
Identifiers
At Roncales Travellers Inn we want to treat you as a person not a number. If you have provided us with information (such as a tax file number or Medicare number), we will not use these identifiers to also identify you.
Destruction and de-identifying information
Roncales Inn understands that in this ever-changing world, what is relevant today may not be tomorrow. Where Personal Information is clearly no longer required, Roncales Inn will attend to either destroying or de-identifying the Personal Information.
Acceptance of our privacy policy
By making a booking, staying with us or using our services and not providing us with a written objection, you agree to our using Personal Information in accordance with our privacy policy. If at any time you do not agree to our privacy policy, please immediately advise us in writing. Roncales Travellers Inn reviews its privacy policy periodically and reserves the right, at its discretion, to modify or remove portions of this privacy policy at any time subject to any applicable law. You should review this policy every time you stay with us or on our web site at https://linktr.ee/roncalestravellersinn
so that you are up to date with any changes to this privacy policy. This version of the policy is effective from December 2018.
Notification of changes to this privacy policy
If we decide to change our privacy policy, we will post those changes on our web site www.roncalestravellersinn.gmail.com so you are always aware of how we treat Personal Information. If at any point we decide to use Personal Information in a manner different from that stated in our privacy policy in force as at the later of December 2018 and the time that information was provided by you, we will notify you by letter or e-mail sent to your last known address. If you do not agree with the different way, we intend to use the Personal Information, you may ask in writing that we delete your details from our databases or not use it in that different way. If you do not, you will be deemed to have consented to the use of your Personal Information in the changed manner.
Questions or comments regarding our privacy policy
Questions or comments regarding this privacy policy should be directed in the first instance to the Management at Roncales Travellers Inn by writing to us at the following address :
#50 Llamado Street,
Asis 3, Mendez-Nunez, Cavite
Philippines, 4121
Cellphone: +63 09152858656
+63 0917-1537682
Email Address: roncalestravellersinn@gmail.com
Application of Act, Complaints
This policy and our actions are subject to the Act and any other applicable laws. If you feel Roncales Travallers Inn has not treated your Personal Information in accordance with either our privacy policy or the Privacy Act 1988, we invite you to contact us by directing your complaint to the Management at Roncales Travellers Inn by writing to us at the above address.
If after consultation with our Management you wish to take the matter further, you may do so my reporting to the local authority that handle the Privacy Act. Law of our country.
Additional Privacy Information
If you are interested in obtaining additional information of privacy, you can visit the Philippine Government Policy Website at; https://www.privacy.gov.ph/data-privacy-act/