Cancellation Policy:
We understand that things can come up. We value your time, and hope you value ours too. In the event you need to cancel your appointment, please be sure to notify us no later than 48 hours before your scheduled appointment. Failure to notify in time will incur a cancellation fee. To ensure our cancellation policy is upheld we require a credit card to book any appointment. Any appointment not cancelled within 48 hours of the scheduled date and time falls under our cancellation policy protocol. You will be charged a fee depending on how long of an appoinment you had booked. This fee must be paid in order to re-book. If you have any questions regarding this policy please communicate them before committing to an appointment. Fees range from $25-$100..
Saved Payment Method:
All guests' payment methods are safely and securely stored on file using my POS system. My POS system uses Stripe, the world’s leading secure and PCI compliant online payment processor.
Service Adjustment Policy:
Your satisfaction is the highest priority. If you are not completely content, please let us know during your service or within 7 days after your service has been performed. We are committed to making any needed corrections, as long as it falls within the services discussed and agreed upon during the consultation.
Product Return Policy:
A lightly used product can be exchanged for another product by your next scheduled appointment. Please reach out as soon as possible to let us know your issue with the product.
Confidentiality and Privacy:
Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.
Kids at appointments:
We aim to provide a laid back, luxury experience for each guest. We want you, as well as other guests in the salon to be able to relax & enjoy their visit. The salon may also be harmful to children due to hot tools, chemicals, and sharp objects. The salon can be a very busy place and though we love your little ones, we ask that you not bring them to your appointment. If you need to reschedule your appointment, we are happy to help. Thankyou for your understanding!