SARAH LILLY MEDIA SOCIAL MEDIA MANAGEMENT AGREEMENT
This Agreement (the "Agreement") is made and entered into on the date of signature by and between you (the "Client") and Sarah Lilly from Sarah Lilly Media ("Sarah Lilly Media").
Sarah Lilly Media agrees to provide ongoing social media management services as outlined in the Client’s proposal, invoice, or email correspondence. By signing this agreement, the Client agrees to the following terms and conditions.
1. Payment
The Client agrees to pay the agreed monthly fee as outlined in their proposal or invoice.
Payment is due in advance of each service period unless otherwise agreed in writing. Payment is due within 7 days of the invoice date.
Due to the nature of digital services and time allocation, payments are non-refundable once the service period has begun.
Late payments may result in paused services and/or a 10% late payment penalty.
2. Scope of Services
Sarah Lilly Media will provide social media management services as outlined in the agreed proposal. This may include (but is not limited to):
- Content planning and strategy
- Content creation (captions, graphics, basic video editing where agreed)
- Scheduling and publishing
- Community management (if included)
- Analytics reporting
Any additional services outside the agreed scope may incur additional fees and will be discussed and approved prior to commencement.
3. Client Responsibilities
To ensure the best possible results, the Client agrees to:
- Provide timely access to all relevant social media accounts and platforms
- Supply necessary brand assets, imagery, login details, and relevant business information
- Review and approve content within agreed timeframes
- Communicate clearly and promptly regarding feedback
Delays in communication or approval may impact posting schedules and overall performance. Sarah Lilly Media is not responsible for delays caused by a lack of timely client input.
4. Communication
Primary communication will take place via email unless otherwise agreed.
Response times are generally within business hours (Monday–Thursday, 9am–2pm NZT). While every effort will be made to respond promptly, Sarah Lilly Media does not guarantee immediate replies outside of business hours.
Regular check-ins or reporting will occur as outlined in the service agreement.
5. Term & Cancellation
A minimum start-up term of 3 months is required, after this timeframe this agreement operates on a month-to-month basis unless otherwise specified.
A minimum notice period of 30 days in writing is required to cancel or pause services. Notice must be given prior to the next billing cycle.
If cancellation occurs mid-month, services will continue until the end of the paid period. No partial refunds will be provided.
6. Social Media & Testimonials
The Client grants Sarah Lilly Media permission to share anonymised results, portfolio examples, or non-confidential work created as part of this service for marketing purposes (including website, social media, and promotional material).
Sarah Lilly Media may request a testimonial at the conclusion or during services. The Client may choose whether or not to provide one. Any published testimonial including the Client’s name or business will be used with permission.
7. Results & Liability
While Sarah Lilly Media will provide professional services and strategic expertise, specific results (including follower growth, engagement rates, sales, or leads) cannot be guaranteed.
The Client understands and agrees that they are responsible for their own business decisions and outcomes. Sarah Lilly Media is not liable for any direct or indirect loss resulting from the use of social media management services.
Platform outages, algorithm changes, account restrictions, or third-party platform issues are outside of Sarah Lilly Media’s control.
8. Intellectual Property
All strategies, frameworks, templates, graphics, systems, and proprietary methods created by Sarah Lilly Media remain the intellectual property of Sarah Lilly Media unless otherwise agreed in writing.
The Client is granted full usage rights for content created specifically for their business during the term of this agreement.
The Client agrees not to reproduce, distribute, modify, or resell Sarah Lilly Media proprietary materials, templates, or systems without prior written consent.