Confidentiality Statement
The information exchanged between the client and practitioner will remain strictly confidential, unless a court order mandates disclosure. The practitioner is bound by a legal duty of care, which requires reporting any suspicions of harm to the client or third parties to the relevant authorities. To provide the best possible service, personal information will be collected through various means, including forms, online meetings, and third-party platforms. This data will be securely stored on vetted local and cloud hosting servers to ensure safety and protection.
While assisting clients, practitioners may occasionally consult with supervisors or mentors regarding a client's case to enhance support. To safeguard client confidentiality, any information discussed during these consultations will be de-identified to the extent practicable, sharing only the minimum detail necessary to support the practitioner's professional development and the client's care. Additionally, client meetings may be transcribed to facilitate comprehensive note-taking, effective record-keeping, and for the practitioner's self-reflection. These transcripts will be retained for a maximum of 12 months. Importantly, any video or voice calls will only be recorded with the explicit consent of the client, ensuring that their privacy remains a top priority throughout the process. This approach serves to maintain a high standard of care while also fostering professional development for practitioners.
For clients under 18, a parent or legal guardian must provide consent for services to commence. We do not routinely share what is discussed in sessions with parents or guardians without the young person's agreement, unless we believe there is a risk of harm and we need to act to keep them or others safe. Session notes, transcripts and any recordings are handled in line with our privacy policy and Australian privacy law.