Our Pledge to You

It is our job to find the best value for you and to help ensure you don’t waste your money on the wrong vacation. A travel agency can sell as fast as possible, focusing on quantity over quality, keeping service to a minimum, and promoting only certain suppliers for bonuses.

We take a different approach. Good quality professional advice and service takes time, ensuring the vacation you receive will deliver to you the experience you are looking for. By charging a fee we create a fiduciary responsibility to you. So we're looking for the best deals for you, instead of what's best for us. If you are not satisfied with our services after you have traveled, you can take advantage of our fee-back guarantee.

For our custom itinerary development fee, the following is included:

WAIVED: $35 - $75 per person airfare service fee
WAIVED: our cancellation administration fee for the land itinerary
WAIVED: travel document printing & delivery fees
INCLUDED: booking of airfare, cruises, land tour components
INCLUDED: flight monitoring (if we book your airfare)
INCLUDED: destination guides, as requested
INCLUDED: our VIP contact with all suppliers before check-in to confirm amenities and reservations
INCLUDED: smartphone friendly mobile itinerary and all available digital travel documents
INCLUDED: in person or phone meetings by appointment, as needed
INCLUDED: 24/7 emergency contact while traveling
INCLUDED: our support & assistance (before, during & after travel
INCLUDED: unlimited advice pertaining to this trip

NOT INCLUDED:

Additional fees can be assessed for any changes that occur after a booking has been made and deposited. Changes such as name changes, or spelling corrections, changes in dates or to any components of the reservation, can assess additional fees.

Also any fees chaged by suppliers (i.e. their cancellation or change fees) are not included.

Our fee is nonrefundable, with a fee- back guarantee

Any advice or recommendations received from Ships ‘N’ Trips Travel and/or its travel consultants is offered for informational purposes only and is not to be construed as the only appropriate options available to you. Any advice or recommendations you receive are offered in goodwill and with beneficial intent although no assurance can be given that the advice or recommendations will always include the most recent findings or developments with respect to the particular situation. As we have no control over third party travel suppliers, their products or services, the quality of their products or services, or their financial circumstances we are unable to accept any liability for their performance in these and other areas.

Photo identification is required for all travel. Real IDs are required for domestic travel, and passports are required for international travel; and some countries require a visa. Travelers will not be permitted to depart without the proper identification. It is the responsibility of the traveler to verify what documentation is needed, and to have it in order. Please check with the U.S. Department of State for more information related to your travel destination. It is the traveler’s responsibility to ensure that they are eligible to travel to all countries that are part of their travel itinerary. If you are unsure about your eligibility to travel, including restrictions due to criminal records, please inform us immediately.

Our full Terms & Conditions can be found at: https://www.shipsntripstravel.com/terms--conditions.html

We STRONGLY recommend the purchase of travel insurance. By purchasing travel insurance, you protect not only your well-being, but also your financial investment in your trip, along with receiving all other coverages provided. Without it travelers will not be protected for: 

• Money lost if your trip is canceled or interrupted for a reason covered by insurance
• Expenses associated with a travel delay
• Emergency medical expenses while on your trip per policy coverage limitations
• Emergency medical evacuation or repatriation of remains per policy limitations
• Money lost if your travel supplier, airline, or cruise line files for bankruptcy/default
• Acts of terrorism, if covered by insurance
• Weather-related events
• Lost, damaged, or delayed baggage per policy coverage limitations