Memorandum of Agreement for Services entered into between Suburban Control Centre (here in after called "SCP Security" ) as the one party and the client as listed below (here in after called "Client" ) as the other party.
SCP SECURITY hereby agrees to provide the services as requested by the client on the following conditions:
1.1 This agreement will come into operation on the commencement date and will continue for a period of 1 month from that date. Thereafter, unless terminated by the Client giving 1 (one) calendar month written notice, this agreement will automatically renew on the same terms and conditions on a month to month basis. Price increases or decreases are excluded from this paragraph.
1.2 This agreement will commence on the date of the last party signing this agreement.
2.1 Ownership of the radio transmitter and antenna will at all times remain vested with SCP SECURITY and the client therefore agrees to the removal of this equipment in the event of cancellation of this agreement by either party for whatever reason.
2.2 SCP SECURITY may delegate its obligation in terms of this agreement to any approved 3rd party.
3. DELIVERY AND TESTING
3.1 SCP SECURITY undertakes, as soon as reasonably possible after the commencement date to install the radio transmitter and antenna whereafter one or more of the services specified in the schedule (page 1 of 4) will commence. This may happen by SCP SECURITY or its approved 3rd Party. There is no charge for this unless a special antenna is required to achieve a connection between the Client’s premises and SCP SECURITY’s Control Room.
3.2 The Client will at all reasonable times allow SCP SECURITY or its 3rd Party free access to the premises, to enable completion of the transmitter installation and testing thereof.
3.3 No structural work or the chasing of walls will be undertaken by SCP SECURITY or its 3rd Party unless specifically agreed upon between the Client and the 3rd Party only.
4.1 The total balance due in terms of the Cost Schedule (page 1 of 4) will be paid by the Client immediately after installation and testing of the radio transmitter unless otherwise agreed upon in writing by SCP SECURITY.
4.2 Any other amounts payable in terms of this agreement, will be due on presentation or demand.
4.3 The Client will pay SCP SECURITY all amounts set out in the Service Schedule (page 1 of 4), monthly in advance. The first payment due in terms of the Cost and Service Schedule (page 1 of 4) is payable on the date of completion of testing and all further payments will be made by not later than the 7th (seventh) day of each and every successive month, without any deductions on presentation or demand.
4.4 In the event of the Client authorising payment by way of Debit Order, then SCP SECURITY will be entitled to draw against the Client’s banking account any amount in terms of this agreement.
4.5 An annual communication link fee is not applicable as this fee is included in the base price (page 2 of 4). SCP SECURITY undertakes to pay the relevant authorities (ICASA) all amounts due in respect of this communication fee.
4.6 Any debit orders returned will attract a fee of R57.00 (Incl Vat) per month if returned and will be payable immediately by EFT along with the failed debit order amount for the monthly services.
5. INCREASE IN FEES
5.1 SCP SECURITY will, at its sole discretion be entitled, upon serving at least 1 (one) month’s written notice to the Client by either the Newsletter, or by e-mail, or via SCP SECURITY’S Facebook page “Suburban Control Centre”, to increase its monthly fees which at all times will be deemed to be reasonable, based on both economic factors and industry norms.
6.1 It is expressively agreed that the services rendered and equipment installed are for the purpose of preventing or minimizing the risk of loss or dam- age to property and injury to persons by housebreaking, burglary or attack and neither SCP SECURITY nor a 3rd Party Contractor gives warranty or guarantee that such service or equipment will be able to prevent or minimize such loss, damage, or injury. It is therefore agreed that neither SCP SECURITY nor a 3rd Party Contractor will be held liable for any loss, damage, injury or consequential loss of whatsoever nature arising out of house-breaking, burglary or attack.
6.2 SCP SECURITY shall be relieved of all obligations including liability, should the Client’s account be in arrears.
6.3 Although SCP SECURITY will use its best endeavors to take reasonable care to minimise the Client’s risk, no guarantee by SCP SECURITY can be issued in this regard.
6.4 The Client indemnifies SCP SECURITY against any claim of a 3rd Party regarding legal liability arising out of SCP SECURITY’s acts or omissions. It is recorded that SCP SECURITY has no duty of care towards the Client, save for the fact that it has concluded this agreement with the Client.
7. BRIEF DESCRIPTION OF SERVICES
7.1 FULL REACTION CLIENT : Upon receipt of an alarm signal; The dispatch of a reaction officer to investigate a bona fide call and, if possible, contain the situation that was brought to the attention of the Control Room by any means.
7.2 PANIC SYSTEM CLIENT: The dispatch of a reaction officer to investigate a bona fide call or panic signal received in the Control Room, and if possible contain the situation that was brought to the attention of the Control Room by any means.
7.3 PANIC ONLY from a full reaction client or panic system only client.
7.3.1 On receipt of a panic-alarm signal, SCP SECURITY shall respond in accordance with the standard SCP SECURITY procedures, unless otherwise agreed between the parties in writing.
7.3.2 On receipt of a panic-alarm signal, SCP SECURITY shall dispatch a reaction officer to the Client’s premises to investigate the call.
7.3.3 The Client shall be responsible for re-setting the alarm system.
7.4 PATROL CLIENT: The dispatch of a reaction officer to investigate a bona fide call or one received in the Control Room and, if possible, contain the situation that was brought to the attention of the Control Room by any means.
7.5 MEDICAL RESPONSE: SCP SECURITY shall on receipt of the Client’s request or in the event that the Client is incapacitated, respond in accordance with the standard SCP SECURITY procedures and shall, if deemed necessary, contact ER24 or any other medical service approved by SCP SECURITY, unless otherwise agreed upon in writing between the Client and SCP SECURITY. In no event will SCP SECURITY be held liable for any medical or ambulance treatment or any other expenses related to or resulting from this.
8. SIGNALS and SERVICES
8.1 Only those signals and/or services in the SCP SECURITY standard agreement will be responded to.
8.2 Whilst the system is an advanced security system, it does not offer guaranteed protection against housebreaking, burglary or emergency. Any alarm system, whether commercial or residential, is subject to compromise for a variety of reasons.
8.3 It is the Client’s responsibility to maintain his/her alarm system and to ensure that signals can be received by the SCP SECURITY Control Room. The Client will be responsible to test the communication to the SCP SECURITY Control Room at least once a month.
9 OBLIGATIONS OF CLIENT
9.1 It is the Client’s responsibility to maintain his/her alarm system and to ensure that signals can be received by the SCP SECURITY Control Room. It is recommended to contact the SCP SECURITY Control Room to regularly test the system.
9.2 The risk of damage to, destruction or theft of the transmitter shall pass to the Client on installation thereof on the Client’s premises.
9.3 The Client will not alter or modify the transmitter or allow any alteration or modification thereof.
9.4 The Client will ensure that the transmitter is not utilised for any purpose save for the purpose as contained in this agreement.
9.5 The client will be responsible to ensure that the equipment is at all times operational and undertakes to inform SCP SECURITY of any faults or problems in respect of such equipment as soon as such fault or problem is discovered.
9.6 In the event of the Client’s premises being burgled and/or the Client’s security being breached and if under such circumstance SCP SECURITY is una- ble to contact the Client for whatever reason, SCP SECURITY may, at its sole discretion, secure the premises or arrange for the placement of a security officer at the premises, the additional charges in regard thereto will be for the Client’s account.
9.7 The Client agrees at his own expense to keep the premises in a condition which is conducive to the proper operation of the equipment and will take all reasonable steps to ensure that the equipment is not exposed to situations where it may be activated for reasons other than a bona fide breach of security.
9.8 The Client will at all reasonable times allow SCP SECURITY personnel, free access to its premises to enable them to perform their duties.
9.9 The Client will at all times eliminate nuisance alarms and the Client will be responsible for payment of any additional costs incurred by SCP SECURITY, at SCP SECURITY’s normal charge.
9.10 The Client will be responsible for the replacement of batteries contained in all wireless auxiliary equipment such as remote panic buttons and other wireless security devices.
9.11 Should the Client cancel or terminate the services of SCP SECURITY before the first 12 months after signup, the client will be liable for the installation costs of the radio R1 500.00 (excluding VAT). This fee will be payable immediately on notice should the notice fall within the first 12 months of service.
9.12 The Client agrees to and is aware that upon signing up with SCP SECURITY that we have the right to subscribe the Client to our Marketing Campaigns, Newsletters and other important mailings that are distributed out from time to time either on Email, Whatsapp, SMS or Telegram.
10. DOMICILIUM CITANDI ET EXECUTANDI
10.1 SCP SECURITY and The Client hereby choose as their domicilium citandi et executandi for all purposes in terms of this agreement the address as set out on the face thereof.
10.2 Any document shall be deemed to have been received by the other party:
10.2.1 On the date of delivery, hand delivered or e-mailed.
10.2.2 Within 7 (seven) days if sent by registered post
I, The undersigned "Client", hereby instruct and authorise Suburban Control Centre (Pty) Ltd, to draw against my bank account, the monthly payment of R * . In terms of this agreement, on the 1st day of each month or as of the effective date of commencement of billing. I, the undersigned, futhermore agree to all the terms and conditions stated herein this contract on page 4 and 5 attached.