We understand the need for flexibility in our client’s hectic schedules and respect how valuable their time is. We make every attempt to accommodate client schedules and would ask that you, as a client, do the same. To ensure that scheduled appointments flow smoothly, we ask that you confirm or cancel appointments at least 48 hours in advance. If you must reschedule or cancel your appointment, please notify your stylist at least 48 hours in advance to avoid the 50% cancelation fee per service missed. Prepayment of canceled services may be required before scheduling your next appointment.
What happens if you miss your appointment and don't contact your stylist to let them know you won't make it? Unfortunately, when stylists don't have enough time to fill an appointment spot, they end up with a gap in their schedule that they lose money on. Our salon policy is that if an appointment is "no-showed", 100% of the cost of services missed will be due before the you are able to reschedule.
Our stylists will do their best to accommodate, but if you are more than fifteen minutes late, you may be asked to reschedule. If you are running late, please contact your stylist as soon as possible to let her know. Our clients are scheduled back to back, which means if we start just one client late, every client after that will be seen late as well. Sometimes stylists can catch up, sometimes they can’t, depending on what type of appointments are scheduled after yours. We completely understand that life happens, but if this is a recurring issue, a late fee may be added to your appointment cost.