Services & Website Design Agreement – Payment & Terms

By engaging services with RDP Media Company, the client agrees to the following terms and conditions:

1. Scope of Services
RDP Media Company agrees to provide website design, branding, graphic design, digital marketing, consulting, maintenance, media, and related services as outlined in the approved quote, invoice, proposal, or written communication.

Any services requested outside the original agreed scope shall be considered additional work and billed separately at Company’s current rates.

2. Project Deposit & Payments
A 50% non-refundable deposit is required before any project work begins unless otherwise stated in writing.
The remaining balance is due according to the agreed payment schedule and must be paid in full prior to final website launch, transfer of files, release of credentials, or delivery of final completed work.
All small projects including but not limited to landing pages, maintenance work, graphics, edits, quick-turnaround work, single-page websites, consultations requiring production work, or minor requests require full payment upfront before work begins.
Late balances may delay launch, delivery, or project completion.

3. Project Start Dates & Scheduling
Project start dates may occur at any time after payment has been received, based on current workload, scheduling, staffing, and project queue.
Payment secures a place in queue but does not guarantee immediate same-day start unless specifically agreed in writing.
Estimated timelines are subject to client responsiveness, revisions, third-party delays, content delivery, and workload.
If a project has not been started within 30 days of payment, scheduling adjustments, updated pricing, restart fees, or reactivation fees may apply depending on scope and availability.

4. Refund & Cancellation Policy
Deposits are non-refundable once payment is made, as they reserve scheduling time, planning, consultation, and project allocation.
If a client chooses to pay in full upfront and later cancels, cancellation must be requested within 24 hours of payment to receive a 30% refund of the total amount paid, less processing fees or work already performed.
After 24 hours, no refunds will be issued on paid-in-full projects.
No refunds are issued for completed work, partially completed work, custom creative work, or digital deliverables already produced.

5. Accepted Payment Methods
We accept payment via:

Debit Card
Credit Card
Venmo
PayPal
ACH Transfer
Check
Other approved methods at Company discretion

6. Returned Check / Failed Payment Policy
If payment is made by check and the check is returned, declined, reversed, or does not clear for any reason:

Client is fully responsible for any bank fees, merchant processing fees, administrative charges, late fees, attorney fees, or collection costs incurred.
Work may be paused immediately until payment is fully resolved.
Future payments may be required in certified funds or electronic form only.

7. Client Responsibilities
Client agrees to provide all required content, text, images, branding materials, access credentials, approvals, and requested information in a timely manner.

Failure to provide needed materials may delay timelines and may result in additional fees.

8. Revisions & Scope Changes
Unless otherwise stated, quoted pricing includes reasonable revisions. Excessive revisions, repeated changes, redesign requests, or changes after approval may result in added charges.

Any major change in direction after work begins may require a revised estimate and updated completion date.

9. Paused, Delayed, or Abandoned Projects
Clients are expected to maintain communication throughout the project.

Any project paused, delayed, stopped, or abandoned by the client without proper written notice may result in additional:

Restart fees
Rescheduling fees
Administrative fees
Storage fees
Updated pricing based on current rates
Extended inactivity may require a new timeline before work resumes. Projects inactive for 30 days or more may be archived or considered abandoned.

10. Copyright & Ownership
All concepts, mockups, drafts, source files, graphics, strategies, code, and website designs remain the intellectual property of RDP Media Company until full payment has been received.

Upon full payment, Client receives ownership/use rights to the final approved deliverables only, excluding:

Third-party licensed assets
Fonts
Plugins
Themes
Stock imagery
Software subscriptions
Proprietary frameworks or tools owned by Company
RDP Media Company reserves the right to display completed work in portfolios, social media, advertising, and marketing materials unless otherwise agreed in writing.

11. Third-Party Services
Hosting, domains, email services, plugins, subscriptions, merchant accounts, advertising spend, and other third-party costs are separate unless specifically included in writing.

RDP Media Company is not liable for outages, pricing changes, service interruptions, or actions of third-party providers.

12. No Guarantee of Results
RDP Media Company does not guarantee specific business outcomes, rankings, revenue increases, leads, traffic, SEO placement, ad performance, or sales results.

13. Limitation of Liability
To the fullest extent permitted under Texas law, RDP Media Company shall not be liable for indirect, incidental, special, consequential, lost profit, lost data, downtime, or business interruption damages.

Total liability, if any, shall never exceed the amount actually paid by Client for the specific project giving rise to the claim.

14. Indemnification
Client agrees to defend, indemnify, and hold harmless RDP Media Company from any claims, disputes, damages, liabilities, copyright issues, trademark disputes, legal complaints, or attorney fees arising from materials supplied by Client or Client business operations.

15. Chargebacks / Payment Disputes
Client agrees not to initiate unjustified chargebacks or payment disputes.

Client must first provide written notice and allow ten (10) business days for resolution. If Company prevails, Client agrees to pay all recovery costs, collection fees, attorney fees, and administrative expenses.

16. Governing Law & Venue
This Agreement shall be governed by the laws of the State of Texas.

Any legal dispute shall be brought exclusively in the county where RDP Media Company maintains its principal place of business.

17. Client Agreement
Submission of payment constitutes full acceptance of these terms and conditions.

Electronic signatures, invoice payments, email approvals, text approvals, or online acceptance shall be legally binding.