• Sample SMS privacy policy for 10DLC

  • i IMPORTANT: This is a sample template intended to help you draft your own SMS terms. You must customize it with your company’s details and verify its legal compliance. SMSNXT is not responsible for any legal outcomes from using this template.
  • SMS privacy policy

    Effective: [DATE]

    About us

    Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services, and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.

    If you have any questions, concerns, or complaints regarding this Privacy Policy or how we use your personal information, please contact us via e-mail at [EMAIL ADDRESS].

    What personal information we collect and how we collect it

    We collect personal information that you provide directly to us:

    Contact information. If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.

    Payment information. To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third-party payment processing company. Use and storage of that information are governed by the third-party payment processor’s applicable privacy policy.

    Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide feedback, participate in promotions, or use other features of the Services.

    How we use your personal information

    We use the personal information we collect for the following reasons:

    • To send you our newsletter or other marketing information about our Services that may be of interest to you.
    • To reply to your questions, inquiries, or customer service requests, or to send you notices, updates, security alerts, or administrative messages.
    • To provide you with information about the Services you request from us or which we feel may interest you.
    • To monitor and analyze usage and trends to improve our Services.
    • To facilitate contests, sweepstakes, and promotions and to process entries and provide rewards.
    • To detect, investigate and prevent fraud and illegal activities and to protect the rights and property of us and our customers.
    • To carry out our obligations arising from any contracts between you and us, including billing and collection.

    How we share your personal information

    No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

    We may share your personal information as follows:

    • With vendors, consultants, and service providers who process your information on our behalf (e.g., analytics, marketing, or payment services).
    • In connection with or during negotiations of any merger, sale of company assets, or acquisition.

    We may also disclose information if required by law or court order. In such cases, we only share what is legally necessary.

    Your marketing choices

    When you sign up for a promotion like a sweepstakes, or subscribe to our newsletter or marketing messages, we use your personal information to decide which products, services, and offers may interest you.

    We’ll send marketing messages to you if you’ve asked us to, purchased goods or services, or entered a promotion. If you opt out, we may still send non-promotional emails. We’ll ask your consent before sharing information for direct marketing purposes.

    You can unsubscribe anytime using the link in our emails or by contacting us at: [EMAIL ADDRESS].

    Retention of your data and deletion

    Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.

    When determining retention duration, we consider the amount, nature, and sensitivity of the data, potential risks, and legal obligations.

    However, we may retain information to comply with laws, defend legal claims, or for evidential purposes.

    International transfers

    Your personal information will not be transferred or retained longer than necessary for its intended purpose.

    Changes to this privacy policy

    We may modify this Privacy Policy from time to time. Please check back for updates on our latest practices.

    Contact us

    If you have questions or concerns about this Privacy Policy, our use of your personal data, or your rights, please contact us at:

    [ORGANIZATION NAME]
    [ORGANIZATION ADDRESS]
    [EMAIL ADDRESS]

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