The client wishes to engage this staff member as a contractor to undertake the services as set out on this pet registration form. This form is valid from the date signed and a copy of the following pages will be sent to you via email (or text).
1. RELATIONSHIP AND RESPONSIBILITIES
1.1 The staff will perform all reasonable duties as specified on this form with a reliable, professional, and caring attitude.
1.2 If the staff member is unavailable due to unforeseen circumstances, where appropriate, another staff member will be allocated to the client, subject to availability. The pet owner will be contacted.
1.3 The staff member will notify the client of any incidents that have occurred which may impact the health and well-being of the pet.
1.4 The client must ensure any dogs are wearing a collar and tag for walks. And must supply leads / harnesses that are correctly fitted, in good working order, and a muzzle if required.
2. LIABILITY
2.1 The client shall indemnify the staff member in respect of all costs and damages, from any claim, from any person or animal suffering either injury or death caused by the client’s pet(s).
2.2 The staff member shall not be liable for any mishap, of any nature, which may occur to a pet or is caused by a pet, who has unsupervised access to the outdoors.
3. REGISTRATION & MEDICAL CONDITIONS
3.1 The client will need to sign the registration form and client profile form to confirm they are happy with the known essential information.
3.2 The client must provide accurate information of any medical conditions, special needs that may affect the duties of the staff member.
4. EMERGENCIES
4.1 In the event of an emergency, the staff member will contact the client at the numbers provided on the client profile registration form to confirm the client’s choice of action. If the client cannot be reached in a timely manner, then the staff member is authorised to undertake the following actions at the client’s expense:
4.1.1 Transport the pet(s) to the listed veterinarian on the client profile registration form.
4.1.2 Request onsite treatment from a veterinarian.
4.1.3 Transport the pet(s) to an emergency clinic if the previous two options are not feasible.
5. SECURITY AND DATA PROTECTION
5.1 The staff member will keep safe and confidential all keys, house access codes, any security and personal information of the client.
5.2 All client property will be returned to the client either at the end of the agreement or when requested by the client.
6. DOG WALKING & PET SITTING PAYMENT AND EXPENSES
6.1 The client will pay the agreed rate per session.
6.2 The client must pay fees on the day of the session unless agreed otherwise in advance. Late fees are applicable and will be applied on a case-by-case basis. In addition, please note that if booked timings are not adhered to, a late-return fee can be charged.
6.3 If fees are not paid before a next session is due to take place, the staff member reserves the right to terminate the agreement without notice thereafter.
6.4 Upon termination of the agreement, the staff member shall have no further obligation to provide any pet services.
7. CANCELLATION OR TERMINATION OF THE AGREEMENT
7.1 Either party can terminate this agreement by giving the other party more than 24 hours written notice of termination. If 24 hours’ notice is not given, then the staff member has the right to charge the client for the full agreed payment. (Please note: for stays longer than 3 days we require a 1 week notice period from the start time of the job.)
7.2 Cancellations can only be actioned within the admin hours of 9am-5pm. Any cancellations outside of these admin hours will therefore still be charged if the following 9am is within the required 24hour notice period.
7.3 Should the client’s pet(s) become dangerous, the staff member reserves the right to terminate this agreement.