Cancellation of an Appointment
In order to be respectful of the needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. This time will be reallocated to someone who is in need of treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 48 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely medical care.
How to Cancel Your Appointment
To cancel your appointment, please call the office at (860)228-1287. If you do not reach the receptionist, you may leave a detailed message on our voice mail. If you would like to reschedule your appointment, please leave your name and phone number. We will return your call promptly.
Late Cancellations
A cancellation is considered to be late when the appointment is cancelled without a
48 hour advance notice.
No Show Policy
A “no-show”, is a patient who misses an appointment without cancelling it. A failure tobe present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no- show”. This includes arriving 15 minutes after your scheduled appointment.
Insurances do not cover no-show or late cancellation fees so you, the patient, will be responsible for the payment. If you incur 2 or more no-shows or late cancellations, you may be discharged from the practice.
If you are charged a no-show or late cancellation fee and you believe that an error may have been made or that you deserve special consideration, please provide an appeal to us in writing for consideration.