Consultation: Your Counselor may be an MFT (Marriage and Family Therapist) registered associate or trainee, by law, he/she will consult regularly with licensed mental health professionals regarding his/her clients. We will use your health information to make decisions about the provision coordination or management of your healthcare, including analyzing or diagnosing your condition and determining the appropriate treatment for that condition. CPC is a general practice counseling agency and is not a crisis or urgent care behavioral health entity. CPC may refer client(s) in need of a higher level of care to other organizations or private practice therapist who could better treat the presenting issue(s) and diagnosis. Confidentiality is fully maintained.
Considering all of the above exclusions, if it is still appropriate, upon your request, The Center for Professional Counseling will release information to any agency/person you specify after you complete and sign The Authorization to Release Information Form provided by The Center.
TELEPHONE & EMERGENCY PROCEDURES: If you need to contact your counselor between sessions, please leave a message at (818) 761-2227, your counselor will provide you with their personal and confidential voice mail box number at your first session. Your call will be returned as soon as possible. Your counselor checks his/her messages a few times a day, unless s/he is out of town. If an emergency situation arises, please indicate it clearly in your message. If you need to talk to someone immediately, you can call Olive View / UCLA Medical Center at (818) 364-1555 or 9-1-1.
PAYMENTS & FEES: YOUR OUT OF POCKET FEE WILL BE DETERMINED DURING THE INTAKE BASED ON YOUR INCOME DOCUMENTS AND ABILITY TO PAY AND IS CONTRACTUALLY AGREED UPON AT THAT TIME TO BE PAID IN FULL AT THE TIME OF EACH VISIT. THE INTAKE FEE IS A NON-REFUNDABLE ONE TIME FEE. Your out of pocket fee will be re-evaluated as your financial circumstances change. The Centers full fee for counseling is $125.00 per session. You will fully cooperate with this process of collection as it pertains to you.
MEDIATION & ARBITRATION: All disputes arising out of or in relation to this agreement to provide psychotherapy services shall first be referred to mediation, before, and as a pre-condition of, the initiation of arbitration. The mediator shall be a neutral third party chosen by agreement of The Center for Professional Counseling and you. The cost of such mediation, if any, shall be split equally, unless otherwise agreed. In the event that mediation is unsuccessful, any unresolved controversy related to this agreement should be submitted to and settled by binding arbitration in Los Angeles County, California in accordance with the rules of the American Arbitration Association which are in effect at the time the demand for arbitration is filed. Notwithstanding the foregoing, in the event that your account is overdue (unpaid) and there is no agreement on a payment plan, The Center for Professional Counseling can use legal means (court, collection agency, etc.) to obtain payment. The prevailing party in arbitration or collection proceedings shall be entitled to recover a reasonable sum for attorneys fees. In the case of arbitration, the arbitrator will determine that sum.
CANCELLATION: Since scheduling of an appointment involves the reservation of time specifically for you, aminimum of 24 hours (1 days) notice is required for re-scheduling or canceling an appointment. Unless we reach a different agreement, the full fee will be charged for sessions missed without such notification. Most insurance companies do not reimburse for missed sessions.
RETURNED CHECKS: If the bank returns any of your checks made payable to The Center for Professional Counseling unpaid, you will be responsible for the amount of the check and an additional $25.00 service charge.