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  • The Flow Studio Membership Agreement

    Please complete the form below to sign up for our membership service.
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  • Health Declaration

    The Member confirms that they are fit to participate in an exercise program without undue risk. Where necessary, they have sought medical advice and obtained clearance from a medical practitioner.

  • Membership Rules and Participation

    Membership is available to individuals 18 years of age or older.

    This agreement grants the Member access to the facilities, provided that all fees are up-to-date.

    The Member agrees to comply with all posted safety guidelines and regulations while using the facilities and equipment.

    The Member agrees to dress and conduct themselves in a manner appropriate for a fitness facility.

    The consumption of drugs, alcohol, or tobacco products on the property is strictly prohibited.

    Photography or videotaping on the property is not permitted unless prior permission is granted by The Flow Studio.

    The Flow Studio reserves the right to revoke the Member's access if any of these terms are violated.

  • Attendance of Sessions

    Non-attendance of sessions with less than 24 hours notice by the Member are forfeited.

    However, if the Member cannot attend a session and at least 24 hours notice is given before the session start time, then it can be transferred within a 14 day time frame to an alternative session if space is available.

    Non-attended sessions CANNOT be carried over the subscription termination date.

  • Membership Fees

    The Member agrees to pay the monthly subscription. Fees are paid using the Direct Debit payment, which will automatically process monthly payments until the subscription is cancelled.

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  • Membership Pricing and Session Frequency

    The Member acknowledges that Pilates group session pricing is based on the delivery of 44 weeks of in-studio sessions within a 12-month period.

    Membership operates on a rolling monthly payment basis. Every four weeks, members can book up a set number of sessions, depending on their plan.

    Although the membership is month-to-month, due to scheduled holiday breaks, there will be times when no classes are held. To account for this, the monthly payments have been evenly distributed over a 12-month period, ensuring consistency in pricing throughout the year.

    Class pricing takes these breaks into account, meaning that within a four-week period, there may be instances (e.g. Christmas) where classes are only available for 2-3 consecutive weeks, with no sessions during the following week(s).

    In such cases, members have the flexibility to book more sessions per week (up to their allocated quota) during the available 2-3 weeks, as it’s not possible to spread them over the full four-week period due to holiday closure. This serves as a bonus option within the pricing structure, allowing members to make the most of their sessions.

  • Missed Sessions and Scheduling Terms

    Missed sessions due to holidays or sickness are not eligible for credit, unless granted at The Flow Studio’s discretion.

    Sessions must be used within the designated four-week period and cannot be rolled over. If the Member knows they'll miss sessions in an upcoming month (e.g., due to a holiday), they can either:

    • Cancel membership in advance to avoid losing sessions.
    • Attend extra sessions in the weeks available, within their quota.

  • Early Membership Cancellation

    Membership cancellations must be requested in writing to The Flow Studio. Cancellations are processed at the end of the 4 week term.

  • Early Membership Cancellation

    This membership may be cancelled by providing written notice to The Flow Studio. If the membership contract is cancelled prior to contract expiration date, the Member agrees to pay a cancellation fee equivalent to one month subscription payment.

    • Notice for early membership cancellations are accepted at the end of a month.
    • A minimum of 3 monthly payments for a 6 month membership, or 4 monthly payments for 12 month membership, must be made before early cancellation of subscription.

    Other alternatives:

    • The membership may be gifted to a friend.
    • Converted to 'class-passes' where sessions are taken on an alternative occasion.

    If the Member must cancel this membership contract due to serious illness, or relocation to an area more than 20 miles from the facility, the Member may cancel without paying the cancellation fee.

  • Upgrading or Downgrading Membership

    The Member can upgrade, or downgrade their membership plan at the end of any month completed.

  • Acceptance

    I hereby enter into this membership contract with the acknowledgement and acceptance of the terms listed above.

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  • Thank you for sigining up for membership. We really appreciate you joining us!

  • Privacy Policy

    Please review our Privacy Policy to understand how your information is collected, used, and shared. By checking below, you acknowledge and accept the terms of the policy.

  • Member Information

    • Will be kept confidential and stored securely.
    • Will not be shared with any third party without the Member’s written consent, except when necessary for another professional within the facility who requires access to the information.
    • May be retained by The Flow Studio for a period that complies with professional, legal, and insurance requirements.
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