If you are in crisis and requiring urgent mental health support, please call:

Emergency services: 000

Lifeline: 13 11 14

Kid's Helpline: 1800 551 800

Appointment Cancellations

Advance Notice: If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. This allows me to offer the time slot to another client who may be in need.

Short Notice Cancellations: Cancellations made less than 24 hours before the scheduled appointment time will incur a cancellation fee equivalent to 50% of the session fee, unless in cases of emergencies or unforeseen circumstances. Please communicate any such situations as soon as possible.

No-Shows: If you do not attend a scheduled appointment and fail to provide any notice, a no-show fee equivalent to 100% of the session fee will be charged.

 Privacy

We are committed to protecting the privacy of our contacts and clients and comply with Australian Privacy Principles set out in the Privacy Act 1988.

All your personal information and discussions in counseling sessions remain private and confidential. Personal information and client case notes are a necessary part of the counselling assessment and treatment that is conducted in this service. All personal information and case notes are stored securely.

Confidentiality is limited at times when:

1. The information is subpoenaed by a court.

2. Failure to disclose the information would place a child, you, or another person at serious and imminent risk or danger.

3. If disclosure is required or authorised by law such as suicidal mental health crisis, child sexual assault, or abuse.