Thank you for trusting The Kitty Nanny with your feline friends! Please read these policies to ensure smooth and safe care.

1. Solo Service

All visits are performed personally by me—there are no assistants, substitutes, or shared visits. Your cat will receive my full attention during each visit.

2. Booking & Scheduling

Meet & Greet: A complimentary consultation is required before the first booking.

Scheduling: Please book visits as early as possible. Last-minute bookings (within 48 hours) may be subject to availability.

Cancellations: Cancellations made less than 10 days before the first day of service may incur a 50% charge.

3. Payment

Rates & Payment: Payment is required in full before services begin.

Holiday Surcharge: Additional fees may apply for services on federal holidays.

Accepted Methods: Cash, Venmo, Zelle, or PayPal.

4. Home Access & Security

You are responsible for providing secure access (key, lockbox code, etc.).

Please remove hazards and secure any areas off-limits to me.

5. Cat Care

I provide feeding, litter box cleaning, playtime, grooming, and medication administration (if instructions are provided).

Cats must be indoor-only during my care.

Please ensure your cat is current on vaccinations, flea control, and other health measures.

6. Communication

After each visit, I will send updates including photos and notes about your cat’s day.

I am available by text or email for questions before and during your service period.

7. Emergencies

In case of illness or injury, I will seek veterinary care immediately and contact you as soon as possible.

Please authorize veterinary care in your pet information form.

8. Liability

While I take all precautions, you are responsible for any known hazards in your home.

I carry liability insurance for incidents during visits.

9. Acknowledgment

By booking my services, you acknowledge and agree to these policies.