Cancellation Policy:
We understand that things can come up. We value your time, and hope you value ours, too. In the event you need to cancel your appointment, please be sure to notify The Mill no later than 24 hours before your scheduled appointment. Failure to notify in time will incur a cancellation fee. To ensure our cancellation policy is upheld we require a credit card to book any appointment. Any appointment not cancelled within 24 hours of the scheduled date and time falls under the cancellation policy protocol. You will be charged 25% to your card on file of what the scheduled services were valued at. If you have any questions regarding this policy please communicate them before committing to an appointment.
Saved Payment Method:
All guests' payment methods are safely and securely stored on file using our POS system.
Service Adjustment Policy:
Your satisfaction is the highest priority. If you are not completely content, please let your stylist know during your service or within 7 days after your service has been performed. We are committed to making any needed corrections, as long as it falls within the services discussed and agreed upon during the consultation. Your stylist will be pleased to accommodate you free of charge in most circumstances. For said complimentary service to be done, this request must be made within 7 days of your initial appointment. We do not offer refunds for services of any kind.
Product Return Policy:
A very lightly used product may be returned by the next scheduled appointment you have at The Mill Hair Studio. Make sure to reach out to your stylist with your concerns as soon as possible after using the product.
Salon Etiquette:
Discriminatory/Derogatory statements and actions are prohibited in the salon and will not be tolerated. Our staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
Confidentiality and Privacy:
Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.