Important: From 6 October, passenger pick-ups and drop-offs for Terminals 1 (Qantas Domestic), 2 (International) and 3 (Virgin Australia Domestic) will move to the T123 Car Park.
Drop-offs will occur on Level 3 with accessible parking bays located in rows 3 and 4. Passengers can take the lift to Level 2, where our team will meet them and provide assistance to the terminal.
Pick-ups will occur on Level 2.
For your convenience, a buggy service will operate every 15 to 20 minutes between Level 2 of the T123 Car Park and Terminals 1, 2 and 3 to help with a smooth arrival and departure experience.
For more information on the changes please see https://www.melbourneairport.com.au/pick-up-and-drop-off-hub
Melbourne Airport Assist is a free service that supports departing travellers to reach their check-in counter from their car or bus. For passengers coming off a flight, assistance can be provided from domestic baggage carousels or the International Arrivals Hall (after Customs) out to cars or buses.
If you require assistance from the check-in counter to your departure gate or from your arrival gate to baggage claim, please book this assistance directly with your airline. See airline details here.
Bookings for Melbourne Airport Assist must be made at least 24 hours before your travel.
For same-day assistance, call 0492 868 960.