Melbourne Airport Assist Booking

Booking form: Melbourne Airport Assist by Travellers Aid

Service hours: 6:00am to 10:00pm, 7 days a week
Melbourne Airport Assist is a free service that supports departing travellers to reach their check-in counter from their car or bus. For passengers coming off a flight, assistance can be provided from domestic baggage carousels or the International Arrivals Hall (after Customs) out to cars or buses.

If you need assistance checking in and getting to your departure gate or from your arrival gate to baggage claim, please book this assistance directly with your airline. See airline details here.

Bookings for Melbourne Airport Assist must be made at least 24 hours before your travel.

For same-day assistance, call 0492 868 960.
Your Details
Name*

First NameLast Name
Phone*
Email*
If you don’t have an email address, please call us to make a booking on 0492 868 960
Are you travelling with others?*

YesNo
How many others?*

Booking details
Melbourne Airport Assist service hours: 6:00am to 10:00pm, 7 days a week

On the day you are travelling, please call us 15 minutes before you arrive at the airport on 0492 868 960.
Date*

DayMonthYear
For assistance today, please call 0498 868 960 to arrange directly.
Meeting time*

24 hour time
Meeting Point (e.g. T4 carpark, Virgin baggage reclaim, International Arrivals Hall)*
We will contact you if additional information is required.
Meeting point
Assistance on the aircraft or from the gate needs to be booked directly with your airline.
Going to
Assistance checking-in, to the aircraft or from the gate needs to be booked directly with your airline.
Going to (e.g. Qantas check-in, T4 carpark, taxi rank, etc.)*
Assistance checking-in, to the aircraft or from the gate needs to be booked directly with your airline.
Airline and flight number*
Do you have

LuggageMobility AidsDisability
Extra information
How did you hear about this service?
Preferred contact method*

PhoneEmailSMS (We are happy to contact you by SMS, however we may request an alternative way to liaise with you if we have multiple questions)
Should be Empty:

Booking form: Melbourne Airport Assist by Travellers Aid