• Booking form: Melbourne Airport Assist by Travellers Aid

    Service hours: 6:00am to 10:00pm, 7 days a week
  • Melbourne Airport Assist is a free service that supports departing travellers to reach their check-in counter from their car or bus. For passengers coming off a flight, assistance can be provided from domestic baggage carousels or the International Arrivals Hall (after Customs) out to cars or buses.

    If you need assistance checking in and getting to your departure gate or from your arrival gate to baggage claim, please book this assistance directly with your airline. See airline details here.

    Bookings for Melbourne Airport Assist must be made at least 24 hours before your travel.

    For same-day assistance, call 0492 868 960.

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  • Melbourne Airport Assist service hours: 6:00am to 10:00pm, 7 days a week

    On the day you are travelling, please call us 15 minutes before you arrive at the airport on 0492 868 960.

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