You may also call us at 828-656-1000
#aolphonenumber #aolhelp #aolcustomerservice #aolmail #aolemail #aolsupport #passwordresetaol
AOL Phone Number
Calling AOL customer service faster by GetHuman
828-656-1000 CUSTOMER SERVICE
Current Wait: 22 mins (8m avg)
Free: Skip Waiting on Hold
Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Hacked AccountRecover AccountCancel AccountReset PasswordRefund a ChargeA different issue
Get to a live person fastest: Follow prompts
If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn more.
Popular customer problems and how to solve them
How Do I Change My Credit Card Number on Aol?How Do I Delete Contacts from My Aol Address Book?How Do I Change the Language on Aol?How Do I Get Back into My Aol Account If I Don't Know the Password?How Do I Back into My Aol Account That's Locked?
Reasons customers like you called recently
How do I answer an email question right after a question listed without hitting reply a...
bjr voila le mail que j ai re*u aujourd *** ( mail auquel je n ai pas repondu ) .Je ten...
I want to know why, AOL is charging me another hefty $ *.** after charging me already...
How do you set up another Email sign on?
My mother received an email*spam accusing her of accessing a **** site and threatening...
I was hacked on Nov ** and I need to change my password.
A lot of my email keeps going into junk mail folder
Hello! I have the email T*****@***.com through my sister Rosemary Wozniak. She has pass...
I received a notification from AOL that my account was used to sign in on iOS and macOS...
I can't log into aol email account on desktop
I have been trying to log in to read my mail and it keeps asking if I want to logout. W...
Can't download an attachment*. Just get a tab labeled about blank
I am sick to death of you getting involved with politics i have been a customer for...
need to set up a new contact group that has several email contacts. When I go to contac...
My e-mail account has lost all recent e-mails and I wouldlike arecoveryplease?
See more recent reasons for callingHelp me with my issue
Our Editor's Notes on AOL's Phone-Based Customer Care
AOL is one of the oldest online services companies in the United States. It provides email services, Internet services and online forums and discussion groups to its members. With millions of users, it isn't surprising that AOL gets many requests for customer service each and every day.
Why Do People Call AOL Customer Support?
People call AOL for a range of reasons, including:
Help setting up new accounts
Help with changing or canceling accounts
Addressing billing issues
Reporting fraud or abuse
Technical support and troubleshooting
Best Practices for Calling AOL Customer Service
There are several things that you can to ensure that your call to AOL goes well and that you achieve a quick resolution to your issue:
Before calling, make sure you have the right number. AOL still provides Netscape support and there is a different number for these accounts. In addition, there are other numbers for Spanish language and TTY (hearing impaired services) support.
Call during support hours. Technical support is 24/7 for paid subscribers. Other requests are handled during different days and times.
Have documentation relevant to your case handy. If you are calling about a technical issue, be in front of your computer or have your device handy so that you can troubleshoot along with the representative. If you are calling about a billing issue, have your statements or invoices nearby.
Have a way of taking notes during your call. These can come in handy if you have to escalate your case.
How do Consumers Feel About Calling AOL Customer Service?
Customers are reasonably happy with AOL customer service. As a legacy Internet company, AOL has a lot of experience working with people who aren't technically savvy. AOL also values its customers and wants to keep them with the company.
What Kind of Issues can AOL Customer Service Representative Resolve?
As an entirely online company, AOL customer service representatives are able to resolve most issues, including billing issues, technical problems and issues of fraud. They are also able to process appeals of suspended and canceled accounts.
What Can't Be Resolved With a Call to AOL Customer Service?
Because of the social nature of AOL, it is impossible for the company to referee conflicts between members. Unless another member's conduct violates AOL's terms of service, an AOL representative won't be able to have that person suspended or banned from the platform.
Another issue that an AOL customer service representative won't be able to resolve is if the AOL software or its platform are incompatible with your computer, devices, or operating system. While the representative may be able to help you troubleshoot to determine whether technical problems are caused by an incompatibility, he or she may only be able to suggest a possible workaround or that you use a different device or OS.
What Should You Do If You Have an Unsuccessful Call with AOL?
If you get off the phone with an AOL representative and feel as though your question was not answered or your issue was not resolved, don't give up. You may still have options.
Review your call notes. If you didn't take notes, write down or type out what you remember from the conversation. Take note of any areas of possible miscommunication so that you can address these issues in your next call to AOL.
Next, call AOL back. The next AOL customer service representative that you speak to may have more experience or better training. This could enable him or her to understand your concerns and provide a satisfactory solution.
If the second call does not resolve your situation, try contacting AOL through its other customer service options. AOL does offer a live chat option, along with e-mail support, both of which have the advantage of providing you with a transcript of your conversation. Another option is to request help from AOL via its social media accounts.
Customer Number 800-827-6364 - by the Numbers
Phone number to dial800-827-6364
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-8pm EST
Best time to dial8:15am
Navigate phone maze to a humanFollow prompts
Average wait
Current wait22
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, chat, web
Quality of communication76%
Quality of help75%
Customer votes3,126
Information last updatedTue Jan 12 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
AOL's Best Toll-Free/800 Customer Phone Number
This is AOL's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AOL agent. This phone number is AOL's Best Phone Number because 113,436 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-827-6364 include Hacked Account, Recover Account, Cancel Account, Reset Password, Refund a Charge and other customer service issues. The AOL call center that you call into has employees from New Mexico, Oklahoma, Florida, India and is open Mon-Fri 8am-8pm EST according to customers. In total, AOL has 2 phone numbers. It's not always clear what is the best way to talk to AOL representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
Contacting AOL - by phone or otherwise
While 800-827-6364 is AOL's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other AOL customers, is by calling their 866-401-3158 phone number for their Member Services department. Besides calling, the next favorite option for customers looking for help is via 866-401-3158 for Member Services. If you think this information is inaccurate or know of other ways to contact AOL please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for AOL.
What is GetHuman's Relationship to AOL?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AOL. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Recommended For You
AOL Mail
AOL Mail provides a safe and delightful email experience for millions of people around the world.
Get Help
System Mechanic
Restore power, speed and stability with over 200 critical tests and 50 tools using the go-to solution for ultimate PC performance and trouble-free computing.
Get Help
Password Help
Learn how to reset your password and keep your account secure.
Get Help
Explore All AOL Products
View the A-Z directory of all AOL brands and products.
Get Help
Popular Articles
Account Management — Updated Oct 7, 2020
Ways to securely access AOL Mail
Maintain security while you access your account. Find out the best ways to use AOL Mail to keep your email secure and private.
Keep Reading
Account Management — Updated Mar 25, 2020
Reset or change your password
Your password gives you access to every AOL service you use. Learn how to reset your password if you forget it, and how to change your password.
Keep Reading
Account Management — Updated Mar 25, 2020
Fix problems signing into your AOL account
If you're having trouble signing into your AOL account, don't give up just yet! Know how to identify and correct common sign-in issues like problems with your username and password, account locks, looping logins, and other account access errors.
Keep Reading
Desktop Gold — Updated Dec 18, 2020
Download, install, or uninstall AOL Desktop Gold
Learn how to download and install or uninstall the Desktop Gold software and if your computer meets the system requirements.
Keep Reading
Mail — Updated Mar 26, 2020
Use POP or IMAP to sync AOL Mail on a third-party app or download your email
Learn how to sync AOL Mail with a third-party app, using POP or IMAP, to send and receive emails in the app or download a copy of your email.
Keep Reading
Tech support and home device coverage, all in one place
Get 24/7 U.S.-based technical support and extended warranty protection for your home devices, including most computers, tablets, TVs, gaming systems and much more! You'll also receive 24/7 phone support for your AOL account. Call 1-800-845-1236 to sign up for Yahoo Plus Protect Home today.
Help By Product
AOL Mail
Create and manage an AOL Mail account
AOL Desktop Gold
An overview of AOL Desktop Gold
AOL app for Android
Download and install the AOL app on Android
AOL Mail
Use POP or IMAP to sync AOL Mail on a third-party app or download your email
AOL Mail
Overview of AOL Mail on mobile devices
More AOL Mail Help
AOL Desktop Gold
Troubleshooting AOL Desktop Gold
AOL Desktop Gold
Import and export mail and other data with AOL Desktop Gold
More AOL Desktop Gold Help
AOL app for Android
Manage your news feed in the AOL app for Android
AOL app for Android
Use and customize features in the AOL app for Android
More AOL app for Android Help