VannGo Luxury Mobile Restrooms & Portable Solutions
Contracted Event Payment and Cancellation Policy
ALL CANCELLATIONS MUST BE IN WRITING. (Lisa@GoVannGo.com)
**Cancellation Policy: ** I acknowledge and agree that in order to receive a refund for my portables order, I must cancel the order at least 48 hours prior to the scheduled delivery date. Failure to do so will result in the rental fee becoming non-refundable. Additionally, should I choose to cancel my order less than 48 hours in advance, a $50 cancellation charge may be applied.
Trailers Cancellation: If more than 25% of the total invoice has been paid, VannGo will return:
• 100% of the remaining amount paid minus a $50 processing fee if canceled more than 90 days prior to the date of delivery.
• 75% of the remaining amount paid minus a $50 processing fee if canceled within 60-89 days prior to the date of delivery.
• 60% of the remaining amount paid minus a $50 processing fee if canceled within 31-59 days prior to the date of delivery.
• 50% of the remaining amount paid minus a $50 processing fee if canceled 15-30 days prior to the date of delivery.
• 25% of the remaining amount paid minus a $50 processing fee if canceled 8-14 days prior to the date of delivery.
• 10% of the remaining amount paid minus a $50 processing fee if canceled 3-7 days prior to the date of delivery.
• No refund for rental canceled 2 days or less prior to date of delivery.
• If a rental is rescheduled, an additional $150.00 rescheduling fee will be added.
“Rescheduled” events are non-cancelable, and not eligible for any refund.
Client understands that upon entering this rental contract, VannGo is committing time and resources to this event and thus cancellation would result in lost income and lost business opportunities in an amount difficult to precisely calculate. Therefore, the above cancellation limitations will apply.
All deposits must be paid, and paperwork/rental agreement received to secure the reservation of the rental equipment/services. Any unpaid fees/deposits not received 21 days prior to event date will be cancelled, and client will be required to re-submit rental paperwork and full payment to secure the rental. Equipment/services will then be secured when full payment is received.
VannGo reserves the right to cancel or reschedule the event due to unforeseen circumstances. If the event is cancelled by VannGo, client may be extended a full refund (100%).
** Note refunds are the sole discretion of VannGo. Although an event may be cancelled or rescheduled, VannGo reserves the right to allow for consulting and coordinating when or if determining to allow for a cancelation or refund of any amount or for any reason.