Additional Charges Apply for DELIVERY BEFORE 6AM AND Pick Up after 8pm. SATURDAY DELIVERY/PICK UP incurs a premium charge. DELIVERY OR PICK UP ON SUNDAY IS NOT AVAILABLE.

VannGo Luxury Mobile Restrooms & Portable Solutions
Cancellation Policy
 

ALL CANCELLATIONS MUST BE IN WRITING. (Lisa@GoVannGo.com)

TO RESCHEDULE UNIT(S):  VannGo will reschedule any reservation at the written request of the Customer if the date/inventory is available.

TO CANCEL UNIT(S):  If more than 50% of the total invoice has been paid, VannGo will return:

·      100% of the remaining rental amount paid, minus a $50.00 processing fee if canceled 90 days prior to the date of the scheduled delivery.

·      75% of the remaining rental amount paid, minus a $50.00 processing fee if canceled less than 60-89 days prior to the date of the scheduled delivery.

·      50% of the remaining rental amount paid, minus a $50.00 processing fee if canceled less than 30 days prior to the date of the scheduled delivery.

·      25% of the remaining rental amount paid, minus a $50.00 processing fee if canceled less than 8-14 days prior to the date of the scheduled delivery.

·      10% of the remaining rental amount paid, minus a $50.00 processing fee if canceled less than 3-7 days prior to the date of the scheduled delivery.

·      NO RESCHEDULING IS AVAILABLE if canceled 2 days or less prior to the date of the event. Due to the nature of the event rental business, we cannot accept cancellations occurring later than 3 days to the rental date. Client will forfeit all sums paid.

·      If the rental is rescheduled, an additional $150.00 rescheduling fee will be added.  Rescheduled events are not eligible for refund of any kind.

Client understands that upon entering this rental contract, VannGo is committing time and resources to this event and thus cancellation would result in lost income and lost business opportunities in an amount difficult to precisely calculate. Therefore, the above cancellation limitations will apply.

All deposits must be paid, and paperwork/rental agreement received to secure the reservation of the rental equipment/services.  Any unpaid fees/deposits not received 21 days prior to event date will be cancelled, and client will be required to re-submit rental paperwork to secure the rental.  Equipment/services will then be secured when full payment is received.

VannGo reserves the right to cancel or reschedule the rental due to unforeseen circumstances.  If the event is cancelled by VannGo, client may be extended a full refund (100%).

** Note refunds are the sole discretion of VannGo. Although an event may be cancelled or rescheduled, VannGo reserves the right to allow for consulting and coordinating when or if determining to allow for a cancelation or refund of any amount or for any reason.

CREDIT POLICY

PAYMENT TERMS/LATE FEES

PAYMENT TERMS: All payments are due on the "due date" listed on each invoice.  Customer shall pay all charges due to Company during the term (the “Period”) shown on the relevant invoice.

All event invoices are due and payable upon receipt, unless credit terms have been extended and provided in writing.

Company’s rates are for the entire Period, which shall not be prorated (i.e., charges for less than a full Period shall not be prorated).  No refunds shall be issued when pick up request is received after invoice creation.

Customer shall pay all additional charges for services separately requested or made necessary by Customer’s breach of this Agreement, including moving/relocation charges, special service charges, and special delivery and removal charges.

For payments by check, Customer authorizes Company to use information from Customer’s check to make a one-time electronic fund transfer from Customer’s account or to process this transaction as a check. Customer shall pay all surcharges and relavant fees arising out of the use of the Equipment. Customer shall pay such surcharges whether such taxes are shown on the relevant quotation or invoice or whether such taxes are later claimed by a governmental authority. In the event of a claim by a governmental agency for taxes related to the Equipment, Customer shall pay to Company such taxes on demand. 

PRICE ADJUSTMENTS: VannGo hereby reserves the right to modify the pricing at its discretion, with or without prior notification.

LATE FEE: Customer shall be liable to Company for all collection expenses (including reasonable attorneys’ fees), and interest at the rate of 10% per month, or such lesser rate as may be the maximum lawful rate, on all overdue accounts.

If the payment is not received within 28 days, a 10% penalty will be assessed for every 28 days the invoice remains unpaid. Additional penalties will compound every 28 days.

In addition to the penalties assessed, service of the unit(s) may be halted until such time as the account is made current.  If customer’s service is halted more than twice due to unpaid invoices, a credit card must be added and kept on file for payment of all invoices considered overdue at any time moving forward.

WAIVER OF LATE FEES: Late fees may be waived at the discretion of the company for extenuating circumstances.

COLLECTION COSTS: In the event a payment is not received within 60 days of the due date, VannGo may refer the account to a collection agency. The customer will be responsible for all collection costs, including but not limited to collection agency fees and legal fees.

By signing this agreement, you acknowledge that you are aware of the payment terms and potential penalties.

IMPORTANT WEATHER INFORMATION

YOUR CUSTOMER RESPONSIBILITIES FOR WATER SUPPLY, WEATHER DAMAGE CHARGES ETC. - Initial preparation of your trailer(s) is a combined effort between VannGo and the customer. The more information you provide to us, the better your experience will be.

If you keep your trailer into the winter months, it will be necessary to provide continuous un-interrupted power to your trailer(s). Winter protection may require several steps depending on the trailer type and size of your trailer.

The largest concern in cold weather is ice formation. Ice stops water from flowing and causes cracks in the water system. Cracks will lead to complete failure in the overall function and use of the trailer.

VannGo is not responsible for keeping watch over your trailer for winter protection.

Customer acknowledges and accepts that you are responsible for all damage occurring during cold weather in the case you do not supply constant, un-interrupted power to the trailer and keep heaters running to protect from freezing and cracking pipes and/or valves.

If power is potentially interrupted customer agrees to check trailer to confirm power is being supplied and heat is turned on.

Your VannGo team is always available to discuss the correct steps to protect your trailer during cold temperatures. Please plan on preparing your trailer prior to freezing temperatures.

Upon written request, VannGo is available to prepare your trailer for winter as an additional service.

If a Vanngo technitian notices your trailer is not prepared for winter during normal weekly pumping service, VannGo may automatically prepare the trailer for winter at an additional fee in order to protect from damage and keep the trailer functional for your team.

Please reach out to the Vanngo team to discuss the best practice for your trailer winterization.

If at any time your trailer is not supplying running water to flush the toilets, stop using the toilets and Contact VannGo. Continuing use of toilets when water supply is interrupted will cause clogging, Clogging can result in overflowing waste onto the restroom floor once water supply is resumed.

Additional emergency charges will incur for "EMERGENCY" service.

In General, you the customer agree to have a designated person(s) check the trailer at least once per day for proper climate control, water flow, and flushing functionality.

If you the customer choose to maintain interior cleaning, trash disposal and paper re-stocking, it is imperative to use ONLY SINGLE PLY TOILET PAPER. DO NOT USE EXTRA SOFT MULTI SHEET TOILET PAPER, IT WILL CLOG THE TOILETS.

Finally, please keep in mind a lack of interior cleanliness leads to compounding carelessness from those who use your trailer.

 

Terms and Conditions: Upon deposit payment, customer accepts all terms & conditions as stated.

UTILITIES: Customer shall be responsible for a water and power supply. If other items are needed such as generator, extra pumping, supplies, etc., these costs would be added at a fee dependent of the item needed.  If the contract is erroneously signed stating water and power supplies are available at the service site, a re-delivery fee of $275 will be incurred for Vann Go to re-deliver the trailer with water and a portable generator.

DELIVERY & ACCESSIBILITY:  The final decision of where a trailer will park is Vann Go’s.  We base these decisions on experience and safety of the equipment.  If trailer is parked on anything other than concrete or gravel, Customer is responsible for the cost of any towing/removal of delivery/pick up vehicle and trailer that may be caught in mud due to weather.  Customer is also responsible for the cost of any delays in future deliveries or pickups, or loss of rental income that may be caused by this incident. 

**Setup and Removal**

VannGo will arrange a mutually agreeable time for both delivery and removal. If there are delays in setup or removal not caused by VannGo, a fee of $75 will be charged for each 30-minute increment per delivery/pick up truck.

To minimize potential delays, a layout map for all equipment must be provided at least 24 hours before delivery.

SECURITY DEPOSIT: Customer may be required to make a non-interest-bearing security deposit in the amount of $300 plus 50% the cost of the full rental price to insure the full and faithful performance by the Customer of all the terms and conditions of this Agreement. Vann Go does not have an obligation to reserve the trailer for the event date above if the deposit is not paid in full, with the submission of a signed rental agreement. At the discretion Vann Go, the security deposit may be applied against the costs of Vann Go of repairing damages to the restroom trailer(s) and furnishings, including interior and exterior cleaning, determined necessary at vacancy or termination of rental due to carelessness, negligence, accident, or abuse on the part of Customer, guests, agents or invitees. Vann Go reserves the right to apply all or any portion of the security deposit to any unpaid rental owed by the Customer at the time of vacancy or termination of restroom trailer rental. If Vann Go determines the security deposit shall apply to repair of damages as mentioned above, the full rental rate will be due in addition to the paid security deposit.  

CONDITIONS UPON VACANCY OR TERMINATION: Upon vacancy or termination of this Agreement, Customer agrees to do the following: A. Close and lock all outside doors and return all key(s) to Vann Go (At load out) B. Turn off and remove water supply and remove electrical supply from the unit (at the end of each night) C. These restroom trailers are non-smoking, and smoking is not permitted inside the unit (A $300 fee will be imposed for breaching this condition.)  

SEWERAGE: Customer shall be responsible for the cost of servicing and pumping each restroom trailer covered in this agreement. It is the full responsibility of the customer to ensure that the sewerage holding tank does not overfill. Customer must notify Vann Go (unless other arrangements are agreed upon) prior to reaching capacity if pumping services is required to prevent overfilling the sewerage holding tank. Overfilling the sewerage holding tank may cause damage and/or additional cleaning expenses that Customer may be held responsible for.  

REPAIRS AND MAINTENANCE: Customer accepts the restroom trailer(s) in the present condition and for the use for which the restroom trailer(s) is/are rented. Customer agrees to maintain the restroom trailer in good condition and repair, natural wear and tear excepted. Customer will not alter the portable restrooms without prior written consent of Vann Go.  

GARBAGE CONTAINERS AND SUPPLIES: Vann Go will provide all initial toilet paper, trash bags and hand towels. The customer is responsible for restocking during the event unless other arrangements are made. Vann Go will have extra supplies available but will not restock during the event. All electrical cords, pictures, décor, and water hoses provide by Vann Go are the property of Vann Go and must be returned. If any equipment/supplies owned by Vann Go is not returned while under the care of the customer, the customer is responsible for replacement payment including time to acquire such.  

ASSIGNMENT: Customer shall not sub-let the whole or any part of the restroom trailer, nor reassign this Agreement, or any interest therein, without the prior written consent of Vann Go. A violation of this covenant shall constitute a breach of this Agreement, and Customer shall forfeit the term and Vann Go will have the right to terminate and seek restitution. 

USE AND OCCUPANCY: The restroom trailer shall be used for portable restroom purposes and for no other purpose. Customer is not to put the restroom trailer to any use, which is illegal, creates a nuisance or cases the rate of insurance on the restroom trailer to increase. No smoking is allowed in the restroom trailer(s). The restroom trailer(s) is/are not to be moved by the customer. If movement is needed after the initial setup, Vann Go must be notified. If possible, Vann Go will move the restroom trailer(s) for an additional charge of $75 per hour, per trailer. 

DAMAGES TO PROPERTY: Customer shall pay all costs for damage to the property caused by the Customer, servants, guest, agents, or invitees resulting from negligence, lack of care, and abuse. Any damage for which Customer is liable constitutes a breach of this Agreement for which an action for the recovery thereof may be had, above and beyond the security deposit. Once the restroom trailer(s) is/are delivered and set up at the location, it is the full responsibility of the customer. Any damage is the responsibility of the customer. Customer is responsible for keeping the restroom trailer(s) safe from all damage, thievery, or any other harm or ill use of the unit.  Damage charges are not limited to repairs alone.  Customer is also responsible for the cost of loss of rental income that may be caused by damages. 

LIABILITY AND INJURY: Customer expressly aggress to indemnify and hold harmless Vann Go from any and all damage to property or injury or illness to person suffered by Customer, servants, guess, agents or invitees. This indemnity shall extend to damage, injury, illness, losses, claims, suits, judgments or actions arising from the negligence of Customer, servants, guest, agents, invitees and any one in which Customer controls or employs or who is near or in the restroom trailer(s) or for damage, injury or illness resulting from usage of the restrooms and entry and egress into such units. In the event that Vann Go is not able to deliver possession to Customer on or before the event date of this Agreement for any reason beyond the control of Vann Go, Vann Go shall not be responsible for any damages of Customer and are hereby released from liability. 

PAYMENT TERMS: Method of payment accepted: bank transfer/achcheck, debit and credit card. A convenience fee of 3% is required if paying by debit or credit card. A deposit of 50% of the rental is due upon reservation confirmed with the submission of this signed rental agreement. The balance of the rental is due in full upon or before delivery of the restroom trailer(s). A minimum late of $60 will be added to any invoice that has not been paid in full within thirty (30) days of the delivery of the restroom trailer(s). This fee is cumulative and recurring for each 30-day interval the invoice is unpaid beyond the delivery date. 

LATE CHARGES:  If the complete Rental Amount is not paid, in advance, by the delivery date, Vann Go is not required to deliver the unit(s).  If other payment arrangements are made and Vann Go agrees to deliver the unit(s), Customer agrees to pay an additional late charge of $75.00. 

NON-PAYMENT: If the Customer fails to make payments as specified in this rental agreement, Vann Go may pursue all remedies available by law or in equity, including termination of this agreement without notice, repossession of the equipment without legal process, and recovery of all monies owed. Customer will be responsible for all cost to recover the payment including attorney time involved for Vann Go, and any shipping, copying cost, etc. 

SPECIAL EVENT CANCELATIONS: Vann Go will cancel any reservation at the written request of the Customer and return 100% of deposit minus a $50.00 processing fee if canceled 90 days prior to the date of the event.  

• 90% deposit returned minus a $50 processing fee if canceled less than 61-89 days prior to the date of the event.  

• 75% deposit returned minus a $50 processing fee if canceled less than 31-60 days prior to the date of the event.  

• 50% deposit returned minus a $50 processing fee if canceled less than 15-30 days prior to the date of the event.  

• 25% deposit returned minus a $50 processing fee if canceled less than 8-14 days prior to the date of the event. 

• 10% deposit returned minus a $50 processing fee if canceled less than 3-7 days prior to the date of the event. 

• No refund for event canceled 2 days or less prior to the event date.

• If an event is rescheduled, an additional $150.00 rescheduling fee will be added.  “Rescheduled” events are non-cancelable, and not eligible for any refund.

EARLY CANCELATION OF LONG-TERM RENTALS:  Long-term rental rates are calculated and quoted to consider the duration of the quoted/agreed upon contract term (i.e. start date to end date). As the equipment is reserved for the entire contract term, potential rental opportunities may have been declined. Consequently, should a contracted rental be terminated prior to the end of the agreed term, the customer may be subject to a cancellation fee equivalent to the remaining balance of the rental term, or the fee may be recalculated based on the actual duration for which the equipment was utilized. The decision regarding the applicable fee is at the discretion of Management.

For instance, if a one-month rental is terminated before the completion of the full one-month term, the customer may be billed at the weekly rate multiplied by the actual number of weeks the equipment was in use (e.g., two weeks at $1,195 each, totaling $2,390, as opposed to the monthly rate of $2,915). Similarly, if a six-month rental is canceled after three months, the customer may be charged a cancellation fee equivalent to three months of rental.

SETUP AND REMOVAL: Prior to delivery, Vann Go will coordinate a delivery and removal time that is acceptable to both parties. If for no reason of Vann Go the setup or removal is delayed, Vann Go will charge an additional $75.00 per hour for standby time.