No Show, Cancellation and Multiple Pet Appointment Policies

I understand and acknowledge that it is the policy of the practice to monitor and manage appointment no-shows and late cancellations. Harbor Animal Hospital’s goal is to provide excellent care to each patient in a timely manner. If it is necessary to cancel an appointment, clients are required to call, text or email at least 24 hours before their appointment time. Notification allows the practice to better utilize appointments for other patients in need of prompt medical care.

No Show Appointments

The first no show will not incur a fee as a courtesy. In the event there is an additional no show, the client will be billed a $25 fee. In the event a patient is a "no-show" for an appointment, Harbor Animal Hospital reserves the right to request a $69 deposit to secure any future appointments.

Same Day Cancellations

The first same day cancellation will not incur a fee as a courtesy. In the event a patient’s appointment is canceled with less than 24 hours notice, Harbor Animal Hospital reserves the right to bill the client $25 as a same day cancellation fee.

Multiple Pet Appointments

Due to the increase in no shows with multiple pet appointments, Harbor Animal Hospital requires a $69 deposit to schedule multiple pet appointments. In the event the appointment is canceled with less than 24 hours or a no show, the $69 deposit is forfeited and not refundable.

I hereby authorize the veterinarian to examine, prescribe for, or treat the above described pet(s). I assume responsibility for all charges accrued in the care of this animal presented by me or my agents. I also understand that the charges will be paid in full at the time of services rendered or at release and that a deposit may be required for surgical treatment or hospitalization. I understand that I am responsible for a returned check fee of $50. I agree to pay for the reasonable costs of collection, attorney fees, and court costs if collection efforts become necessary.

Our veterinary services utilize ScribbleVet, a tool from Kairo Care, Inc., which records your pet’s appointments for improved clinical documentation. We need your consent to proceed with the recording. By signing this agreement:

1. Appointment Recording: You agree that your vet appointments may be recorded. If you dont want to be recorded, let us know.

2. Usage Rights: You grant us the permission to share these recordings, and any other materials you choose to provide, for the purpose ofimproved clinical documentation.

3. Age and Confirmation & Understanding: You affirm that you are are at least eighteen years old, and that you understand and accept the terms in this agreement.

We are committed to providing the best care for your pet in a manner comfortable for both of you.

I hereby grant Harbor Animal Hospital permission to use my testimonial or likeness in a photograph, video, or other digital media ("Photo") in any and all of its publications, including web-based publications, without payment or other consideration, for purposes of advertising the hospital staff or services. I understand and agree that all Photos will become the property of the Harbor Animal Hospital and will not be returned. I hereby irrevocably authorize Harbor Animal Hospital to edit, alter, copy, exhibit, publish, or distribute any testimonial and Photo for any lawful purpose. In addition, I waive any right to inspect or approve the finished product wherein my testimonial or likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of the testimonial or Photo. I hereby hold harmless, release, and forever discharge Harbor Animal Hospital from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization.