686 Warranty Request Form

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686 Warranty Request Form* This field is required.Please make sure you've reviewed our Warranty FAQs and only proceed if your item is eligible. The quality of your responses to the following questions will determine how quickly we can provide a resolution. If the following information is not submitted as requested, you will be asked to submit a new form. Retailers are requested to contact their reps for the proper Retailer Warranty Form.
I have read and reviewed the 686 Warranty FAQ
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Full Name* This field is required.
First Name
Last Name
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Email* This field is required.
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Phone Number* This field is required.
Area Code
Phone Number
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Mailing Address* This field is required.
Street Address
Street Address Line 2
City
State
Zip Code
Please Select
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Other
Country
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Was this item purchased from 686.com?* This field is required.
YESNO
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Please provide the Order Number of which this item was purchased on.* This field is required.Please note proof of purchase is required for all warranty requests.
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Please provide a copy of your receipt or proof of purchase. The date of purchase and the purchaser's name or email must be displayed. * This field is required.Please note proof of purchase is required for all warranty requests.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
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When was the item purchased?* This field is required.
Date
Month
Day
Year
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Where was the item purchased from?* This field is required.
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What type of product are you submitting a claim for?* This field is required.
Jacket or Other Top
Pant, Short, or Other Bottom
Glove or Mitt
Other
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The next steps will require the Style Number and LOT Number of your item.
These numbers are located on the iside care label of your garment.
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Gloves/Mitts - Style Number or Description* This field is required.Please provide the product's Style Number and/or name as stated on your receipt or Order Confirmation. If you cannot provide the product's Style Number or name, please provide the best description you can.
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Style Number* This field is required.Please provide the Style Number as shown in the previous step. It will start with a K, M, or L.
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LOT Number* This field is required.Please provide the LOT Number as shown in the previous step. It will start with a P.
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What is the color and size of the item?* This field is required.Example: Tobacco/34, or Black/Large
Color
Size
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What is the problem?* This field is required.Please give a detailed description of the issue noting the location of the issue. Example: Left (wearing item) front chest pocket.
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Please upload a photo of the front of the item.* This field is required.Provide one image of the front of the item on a flat surface, showing the full front side. If the photo is not submitted as described, you will be asked to resubmit your request.
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Select files to upload
Max. file size: 10.0MB
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Please upload a photo of the back of the item.* This field is required.Provide one image of the back of the item on a flat surface, showing the full back side. If the photo is not submitted as described, you will be asked to resubmit your request.
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Select files to upload
Max. file size: 10.0MB
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Please upload up to 4 additional photos that clearly detail the issue.* This field is required.Provide up to 4 images of the issue in question providing clear details and location of the issue. If the photos are not submitted as described, you will be asked to resubmit your request.
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Select files to upload
Max. file size: 10.0MB
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Any additional information?
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