686 Warranty Request Form

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686 Warranty Request Form* This field is required.Please make sure you've reviewed our Warranty Policy and only proceed if your item is eligible. The quality and accuracy of your responses will determine how quickly we can provide a resolution. Retailers—please use the proper Retailer Warranty Form.
I have read and reviewed the 686 Warranty Policy and understand it is at the discretion of the 686 Customer Experience team to review my claim and determine if my product is covered.
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Full Name* This field is required.
First Name
Last Name
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Email* This field is required.
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Phone Number* This field is required.
Area Code
Phone Number
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Mailing Address* This field is required.
Street Address
Street Address Line 2
City
State
Zip Code
Please Select
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Netherlands
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Sudan
Suriname
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eSwatini
Sweden
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Taiwan
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Tanzania
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Tokelau
Tonga
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Trinidad and Tobago
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Turkey
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Vanuatu
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Isle of Man
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Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
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Was this item purchased from 686.com?* This field is required.
YESNO
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Please provide the Order Number on which this item was purchased.* This field is required.Please note proof of purchase is required for all warranty requests.
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Please provide a copy of your receipt or proof of purchase. The date of purchase and the purchaser's name or email must be displayed. * This field is required.Please note proof of purchase is required for all warranty requests.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
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When was the item purchased?* This field is required.
Date
Month
Day
Year
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Where was the item purchased from?* This field is required.
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What type of product are you submitting a claim for?* This field is required.
Jacket or Other Top
Pants, Bibs, or Shorts
Glove or Mitt
Other
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The next steps will require your item's Style Number and LOT Number.
These numbers are located on the inside care label as shown below.
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Gloves/Mitts - Style Number or Description* This field is required.Please provide the product's Style Number and/or name as stated on your receipt or Order Confirmation. If you cannot provide the product's Style Number or name, please provide the best description you can.
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Style Number* This field is required.Please provide the Style Number as shown in the previous step. It will start with a K, M, or L.
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LOT Number* This field is required.Please provide the LOT Number as shown in the previous step. It will start with a P. If none, enter "N/A".
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What is the color and size of the item?* This field is required.Example: Tobacco/34, or Black/Large
Color
Size
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What is the problem?* This field is required.Please give a detailed description of the issue and its location. Example: Left (wearing item) front chest pocket.
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Please upload a photo of the front of the item.* This field is required.Provide one image showing the entire front side of the item. We need this to confirm the style and color information that you entered.
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Select files to upload
Max. file size: 10.0MB
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Please upload a photo of the back of the item.* This field is required.Provide one image showing the entire back side of the item. We need this to confirm the style and color information that you entered.
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Select files to upload
Max. file size: 10.0MB
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Please upload up to 4 photos that clearly detail the issue.* This field is required.Provide up to 4 images that clearly detail the issue and its location. If the photos are poor quality, you will be asked to resubmit your request.
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Select files to upload
Max. file size: 10.0MB
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Any additional information?
Should be Empty: