Whiteboard - Subscription Management

Subscription Cancellation/Pause Request

This form should take less than 5 minutes to complete

Account Request
Please select an option for your Whiteboard Subscription.*

Pause - I need to suspend usage and billing of my Whiteboard subscription for a brief periodCancel - Please do not renew my Whiteboard subscription for future billing

Account Information
Name of the person completing this form*

First NameLast Name
Please provide your email address*
example@example.com
Please provide your four digit Whiteboard Account Number.*
You can find your account number by logging into Whiteboard and opening the three line menu which is located at the top right corner of the page.
Are you the Whiteboard Account Owner?*

YesNo
If you are not the account holder we may contact that individual for final confirmation of account pause/cancellation.
Please provide the name of the Whiteboard Account holder*

First NameLast Name

Pause Account
Circumstances in this industry can quickly change for a multitude of reasons. At Whiteboard strives to be flexible to our customers needs, we can pause your Whiteboard Account, meaning we will freeze your Whiteboard account, removing access to your team but also pausing billing.
- You can pause your account for up to three months.
- Please allow 1 business days for processing.
- The Support Team will process your request and notify you by email when it's complete.
- Your Office environment, including data, custom campaigns, any texting number(s) will be left intact and but will be turned off
- No communication will come out of Whiteboard during the paused period.
At the end of the paused period your subscription will be reactivated and your Whiteboard Office, including all Campaigns will be turned back on!

Thank you for providing us the opportunity to serve you.
How many months do you need to pause your subscription for?
You will be contacted via email before your account reactivates at the end of your paused period.
In order to help our organization better design processes/solutions would you share with us the reason you need to pause your account?

Submission
Is there any additional feedback you would like to provide us? Areas of improvement? Features you required from our product?
At Whiteboard client feedback is more important to drive product, process, culture, and behavior changes. We appreciate you sharing this information with us as it will be actively used to improve our organization.
Please verify that you are human*
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Subscription Cancellation/Pause Request