If a refund must be made due to a serious circumstance, such as an allergic reaction, we politely ask you to notify Kulab Thao immediately — we allow 24 hour for the client to notify Kulab Thao. If fail to do so, the refund will not be made.
Only 40% of refund will be made. Not including non-refundable deposit.
If you happen to experience extreme lash extension fallouts after an appointment we ask you to notify Kulab Thao within 24 hours to receive a complimentary retouch. If fail to do so, retouch will be charged as fill price.