Appointment

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Would you like to see our FAQ before proceeding?
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FAQ

How much will this cost?

Diagnostics are free (exceptions are custom build PCs and liquid damage). Many prices are available on our services page. Exact quotes will be provided after a diagnosis.

Why do I need an appointment?

Due to overwhelming demand and safety concerns, we have moved to appointment only in order to maintain quality of service and to assist everyone quickly, safely, and effectively.

Where is my appointment?

You will be able to select your preference (our store, pickup/delivery, or remote session) on the next page.

Can I just drop it off?

You're welcome to drop off your device anytime during our normal hours. However, it will not be looked at until the next available or your scheduled appointment time.

How long will it take?

iPhone display/battery replacements take about 30-60 minutes. Laptop/Desktop repairs take about 1-5 business days (depending on if parts need to be ordered).

Sometimes laptop/desktop repairs can be completed same day if needed.

What if I need to change or cancel my appointment?

No problem! You can simply edit the submission in your confirmation email or send us a text to make any changes. Please provide as much notice as possible.

Can you help me remotely?

Yes, some issues can be solved remotely. Please select "remote session" on the next page. If you select "At Wise Guy" and we believe we can solve your issue remotely, we will reach out via your contact preference.

This is urgent! Can you help me today?

Please send us an email at hello@wiseguy.tech or call/text at 267.580.9473 and we will see what we can do for you!

I know what I need replaced, can you order the part for me before my appointment?

If this is for a screen or battery replacement the answer is likely yes! Please email us at hello@wiseguy.tech for confirmation.

In order to ensure accuracy of other repairs, we generally require all devices to be evaluated by our technicians before ordering any parts.
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What type of service would you prefer?* This field is required.
At Wise Guy
Pickup & Delivery
Remote Session
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Our Location:

706 South 4th St

Philadelphia PA 19147

We will email this to you as well
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Heads up!

All remote sessions are limited to 30 minutes. In order for us to assist you, you must have access to the internet and your email.

Please note some issues require an in person visit to resolve. We will reach out if we determine you need to bring in the device instead.

If we are unable to resolve the issue during your session, you will have the option of a refund or booking another session.
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I confirm that this computer turns on and can access the internet.
I CONFIRMI HAVE NO INTERNET
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Pickup/Delivery is an additional $40 round trip. Would you like to proceed with this option?* This field is required.Please note you must be located within center city.
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Full Name* This field is required.
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Email* This field is required.
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In case we need to reach you, how would you like to be contacted?* This field is required.Please note: we are unable to text landline phones.
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What do you need help with?* This field is required.Please scroll for more options
iPhone
Desktop/Laptop Computer
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Custom Build PC
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Device Info* This field is required.Settings>General>About
iPhone 12 Pro Max
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Device Info* This field is required.Settings>General>About
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Device Info* This field is required.
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Was there any possible liquid damage?* This field is required.
YESNO
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Is this for a cracked screen or battery replacement?* This field is required.
YESNO
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Great! We can do your repair on the spot during your appointment time. It will take about 30-60 minutes.* This field is required.
Perfect!No thanks.
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We may be able to skip your diagnosis and order parts for you before your scheduled time. If you'd like us to reach out about this possibility, please provide a photo or screenshot that shows the issue.
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Describe the issue you're having* This field is required.
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Your diagnosis will take about 15 minutes. Are you able to be present during this time frame?* This field is required.
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No problem, please give us 5 minutes of your time to check you in. We will reach out shortly after with more information.* This field is required.
Great!No thank you.
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Select a date for your pick up. Please note we will not be able to work on your device until your appointment time.* This field is required.Please note you must be located within center city.
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Select a window for your device to be picked up. We will arrive within the selected window.* This field is required.Please note you must be located within center city.
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On the next page you will select your appointment time.

If your device is currently unusable and this is urgent, feel free to drop it off anytime before your appointment and we will do our best to get it back to you sooner.

Hours: Tuesday-Sunday 12PM-5PM
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To reschedule, simply change the appointment time/date on the next page.

To cancel, please select the "x" on the next page as shown below.
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Choose an Appointment Time.* This field is required.The date shown below is the first day an appointment is available. You may need to scroll down to select a time.
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Payment for Service* This field is required.We require payment upfront for this service. Please note, you will be refunded if you cancel at any time.
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Your feedback keeps our business going. Please let us know why you changed your appointment.Select all that apply
I resolved my issue while waiting for my appointment.
I decided to get a new device.
The wait was too long.
The weather is bad.
I went somewhere else.
It was too expensive.
I was offered a better price.
Something came up during the appointment time.
I already checked in.
The location is too far.
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Type Of ServiceInternal Memo, Please Ignore
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Terms and Conditions* This field is required.Please note that reviewing the terms and conditions will open a new tab. You will need to go back to this tab to submit.
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