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Online Check In
Dropping off a device? Want to schedule a pickup? Use this form. It's quick and easy!
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1
Where would you like service?
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Choose what works best for you
At Wise Guy (you come to us)
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2
Heads up!
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This service is an additional $140. Would you like to proceed?
YES
NO
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3
Select Your Appointment Time
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4
Heads up!
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This service is an additional $40 (round trip). Would you like to proceed?
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NO
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5
Let's make sure we service your area first!
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Enter your zip code below. If you're in our service area, we will continue the check in.
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6
Sorry, we don't service your area. You'll need to drop off your device.
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That's fine, next question!
No thanks.
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7
Select a Date
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Select a date for your appointment.
Date
Year
Month
Day
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8
Select a Date
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Select a date for your pickup.
Date
Year
Month
Day
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9
Select a Date
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Select a date for your remote session. Please note we may not be able to accommodate same day requests.
Date
Year
Month
Day
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10
Select a Time Range
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We will arrive anytime within the requested window.
11AM-1PM
1PM-3PM
3PM-5PM
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11
Select a Time Range
*
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We will contact you within the requested window
ASAP
11AM-1PM
1PM-3PM
3PM-5PM
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12
Where are we going?
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Street Address
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City
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Philadelphia
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Philadelphia
State
Zip Code
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United States
Afghanistan
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American Samoa
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Austria
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The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curacao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Please Select
Please Select
United States
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curacao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
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13
Tell us about yourself
Email
Text
Call
Email
Text
Call
Contact Preference
Google
Yelp
Friend/Family
Next Door
Thumbtack
Advertisement
Google
Yelp
Friend/Family
Next Door
Thumbtack
Advertisement
How did you hear about us?
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14
What's Broken?
*
This field is required.
Laptop/Desktop
Phone/iPad
Data Drive
Network Device(s)
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15
What's going on?
Select all the symptoms that apply
Slow
Freezing
Random Shut Offs
Viruses
Cracked Screen
No Power
Blue Screens
DC Jack is Loose or Stuck
Broken Hinges
Dropped
Clicking/Grinding Sounds
Blocks or Glitches on Display
No Sound
Keyboard/Trackpad Problems
Update Problems
Beeping
Liquid Damage
Wifi Not Working
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16
What's going on?
Select all the symptoms that apply
Slow
Freezing
Random Shut Offs
Viruses
Cracked Screen
No Power
Charging Port is Loose or Stuck
Buttons Don't Work
Dropped
Touch Screen not Working
Blocks or Glitches on Display
No Sound
Wifi/Cellular Not Working
iCloud Problems
Liquid Damage
Not Recognized
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17
What's going on?
Select all the symptoms that apply
Slow
Freezing
Random Shut Offs
Viruses
No Power
USB Port is Loose or Stuck
Dropped
Liquid Damage
Not Recognized
Accidental Deletion
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18
More Details (optional)
Describe what's not working quite right.
TextSize
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Huge
Large
Normal
Small
Bold
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Italic
Created with Sketch.
Underline
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Underline Copy
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Ok
NumberList Copy 2
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quote
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Break
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Image
Created with Sketch.
Ok
Smiley
Created with Sketch.
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19
Laptop/Desktop Information
Type in what you know, it'll save time later
Laptop
Desktop
Laptop
Desktop
Device Type
Apple
HP
Dell
Lenovo
Toshiba
Alienware
iBuyPower
CyberPower
Saber
Razer
Other
Apple
HP
Dell
Lenovo
Toshiba
Alienware
iBuyPower
CyberPower
Saber
Razer
Other
Brand (optional)
Windows 10
Mac OS X
Windows 8.1
Windows 7
Windows Vista
Windows 10
Mac OS X
Windows 8.1
Windows 7
Windows Vista
Operating System (optional)
Serial Number/Service Tag (optional)
Model Number (optional)
Yes
No
Unsure
Yes
No
Unsure
Was it repaired before?
Yes
No
Unsure
Yes
No
Unsure
Are there any other issues?
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20
iPhone/iPad Information
Type in what you know, it'll save time later
iPad
iPhone
iPad
iPhone
Device Type
Model Info Ex: iPhone 5s
MEID/Serial Number (optional)
Lock Screen PIN (optional)
Yes
No
Unsure
Yes
No
Unsure
Has it been repaired before?
Yes
No
Unsure
Yes
No
Unsure
Does it have any other issues?
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21
Pickup & Delivery Card Authorization
*
This field is required.
Please note your card will not be charged until your pickup is confirmed.
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ORDER SUMMARY
Total cost
USD
Pickup & Delivery
$
40.00
+
Back
First Name
Last Name
Credit Card Number
Security Code
Card Expiration
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22
Terms & Conditions
*
This field is required.
Covid-19 Protocol: If you are feeling unwell, you agree to postpone your drop off or pickup for 14 days. You agree to alert a member of the Wise Guy Staff via email or text message if you begin to feel unwell while your device is in repair, or if you have been confirmed to be exposed or tested positive for Covid-19. You understand that due to the nature of this pandemic, if our staff or current customers have been exposed or confirmed positive, your device may be put in lockdown for 14 days to avoid further exposure and contamination.
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23
We'll be in touch if anything changes
We're always expanding! Fill out the form below to be contacted once we can make it out :)
Business Name (if applicable)
Option 1
Option 2
Option 3
Option 1
Option 2
Option 3
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