Summary of Cover for WSS Maintenance Contracts 2021

What is Covered?

• Service visit to test system components and operation, to replace
  defective batteries, ensure compliance and adjust programming as required.
     a. Note: refer to contract offer for number of service visits.

• 24x7 free emergency callout service for faults with the system preventing it operating as intended.
     a. Note: the out-of-hours free callout service is intended to provide a fast-response to faults preventing a system operating. Our regular daytime service should be used for non-critical issues.
     b. Exclusions: callouts may be chargeable when:
      i. Related to insurable losses such as vandalism, flood etc.
      ii. Due to damage from wilful or unauthorised intervention.
      iii. Due to failure of non-WSS equipment or services.
      iv. The customer chooses to replace or remove parts for decoration or any
      non-fault related purpose.
      v. Providing support to third parties.

• Batteries in fixed devices.
     a. All batteries in non-portable devices are included free of charge.
     b. Exclusions: battery replacements in portable devices such as remote controls are not included however, our Engineers often carry spares and may replace defective batteries free of charge during the annual service if the portable devices are available.

• Part replacements extended warranty.
     a. BAS: A lifetime warranty applies to parts associated directly with the security/safety system including detectors, sounders and the control equipment.

i. Notes:
1. Standard parts warranty 12 months.
2. Extended parts warranty only applies while contract is in place.
ii. Exclusions applicable to (a) and (b):
1. Consumable parts (unless otherwise stated).
2. Buried and/or enclosed cables.
3. Portable devices such as remote controls and fobs.
4. Obsolete parts.
5. Parts beyond their useful and/or manufacturers lifetime.
6. Parts which have failed due simply to wear and tear.
7. Insurable losses such as vandalism, flood etc.
8. Wilful or unauthorised intervention damage.
9. Damage due to non-WSS equipment or services.
10. Third party support and equipment hire when required.

• Part replacements extended warranty.
     a. An extended 3-year warranty applies to parts associated directly
  with the safety/security system.
    

i. Notes applicable:
1. Standard warranty for new installations is 12 months.
2. Extended parts warranty only applies while contract is in place.
ii. Exclusions applicable to (a) and (b):
1. Consumable parts.
2. Buried and/or enclosed cables.
3. Portable devices such as remote controls and fobs.
4. Obsolete parts.
5. Parts beyond their useful and/or manufacturers lifetime.
6. Parts which have failed due simply to wear and tear.
7. Insurable losses such as vandalism, flood etc.
8. Wilful or unauthorised intervention damage.
9. Damage due to non-WSS equipment or services.
10. Third party support and equipment hire when required.

1. The free emergency callouts are offered on ‘fair use’ terms. Where we believe this is being abused, we reserve the right to null and void the contract and provide a pro-rata refund.
2. The intended purpose of the cover is to ensure correct operation of the safety/security
system. Where callouts to the system are requested by the customer due to for example:
decoration, building works, change of third-party provider such as telephone or broadband
provider, the callout may be chargeable at our standard rates.

1. You must inform us of any changes to your situation or circumstances which may affect our
ability to provide your service (such as a change in keyholders).
2. You must provide honest, accurate and complete information and inform us as soon as
possible after any system faults which are not able to be cleared.

1. You can pay the premium in full as a one-off payment prior to commencement of the
contract.
2. You can pay by direct debit in 12 monthly instalments commencing on the contract start
date.

1. The duration of the contract is one year unless stated otherwise.
2. It will start on the contract commencement date and end on the date stated on the
contract offer.

1. You can cancel the contract at any time by contacting our customer service team at
sales@wssgroupltd.co.uk or on 01419509000.
2. If you cancel within 14 days of the contract start date:
   a. There will be no charge assuming the annual service has not been started and no
callouts have been made.
   b. A pro-rata refund will be provided after deductions at our standard rate for any
servicing and callouts.

3. If you cancel after 14 days of the contract start date; a fee equal to 30 days cover will apply
in addition to deductions for any servicing and callouts at our standard rates.
4. Notes:
   a. New installations come with a 12 months standard parts warranty.
   b. Parts replaced under contract only have an extended warranty while the contract is
in place.