{dayOf}
Last Reset: {time}
1-2 Weekday Turn Estimate: {12Day}
3-4 Weekday Turn Estimate: {34Day}
4-5 Weekday Turn Estimate: {45Day}
{typeA932}
{customerName}
{phoneNumber}
{email}
{typeOf70}
Fill in the following fields below with the ticket number and closed date from the original repair ticket in Repair Trax!
It is recommended to check this in for a diagnostic as an OS install will likely not resolve the issue!!
Time as of last refresh: {time}.
Note that this may not be current time as this only updates when the form is reloaded.
ESTIMATED DATE IS {estimatedCompletion14} - {estimatedCompletion}
NOW WORKING!
This will pass the client information into a new form upon submit. You will enter the specifics (Model, Serial, Service, etc.) for the next machine on that form. The client will need to fill in only the specifics for the next device (ie. password etc.) sign and then submit, you will take photos and do the final wrap up on the last item submitted. It is also recommended to check in accessories on the final device!
(possibly) COMING SOON!
There will be two ways for you to enter the specifics (Model, Serial, Service, etc.) for each device, you will be able to enter up to three devices on this form and it will pass the appropriate info on to the next two forms. Or you will be able to continue to do it as above. Finally you can do a combination of both if there are more than three devices you will be able to enter the first three on the first form then add additional as forms are submitted.
{staff}
To prevent overloading the form, these fields do not dynamically appear baised on previous responses as the form does elsewhere.
In order for the information to pass along correctly MAKE SURE YOU FILL IN ALL FIELDS BELOW YOU NORMALLY WOULD FOR A SINGLE CHECK IN. If you skip a field it may cause the next form to have errors.
There may be minimal information required on the next form regarding this checkin.
{typeOf1496}
Check-in 2
Don't skip the first field in this section!
{staff}, on the next screen pass the iPad to client
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Technician may contact you via any method provided via this form if unable to reach you at preferred or if conversation requires.
Opt in to receive text messages regarding your repair
Text opt in: Yes
Text opt in: No
Standard text messaging rates apply, check with your cell provider.
We only send text message with status updates regarding your repair, No marekting messages.
Client Name : {name}
Client Email: {email}
Please verify the phone number entered: {phoneNumber}
{alternatePhone}
SHIPMENT of DEVICE
You have indicated that you would like the device to be shipped upon completion of service, if you know the destination address at this time enter it here. This will allow us to expidite the shipping quote by providing it immediately upon completion. In order to insure devliveries the carrier requires signature upon delivery. Deliveries are sent via FedEx, if you require another shipper we will need you to provide shipping label and schedule a pickup upon notification of completion.
Page 2/3
Device: {deviceCombine}
{serialNumber}
Service/Symptoms: {iosDevice704} {macCommon} {commonSymptoms1892}{issuesExperienced}.
{macBackup} {iosBackup} {macBattery894} {macData895}{macDiagnostic896} {macKeyboard897} {charging898} {macPort899}{macNo900} {macTuneup901} {macVideo902} {macOs903} {transfer904} {driveType}
Quote: {costEstimate} Estimated Completion: {estimatedCompletion14}
MacOS (Machine) Password/Code
Log-in or software update password.
This is NOT your iCloud/Apple ID password!
iOS (iPhone/iPad) Password/Code
This is used for repair and testing, failure to provide password can delay or impair service!
The Mac Password is used for repair and testing, some diagnosic and repair tools will not function without this password. If your computer does have a password set and it is not provided it can delay or impair service.
You have selected the option to call in with your password, during the course of the diagnostic our system may send an automated reminder via email. If you have already contacted us you can ignore this email.
There is a $20 service charge to reset user passwords on Macs if reset is successful.
There is a $15 charge to restore your device. If device is signed in to iCloud, that password will be needed to activate
If your Mac/iPhone/iPad is signed in to an Apple Account (Apple ID, iCloud, iTunes, App Store) we can not reset the password, repair login issues, or reset the device without the login credentials.
Data Transfer Services
In attempt of transfering data from Mac/Hard Drive to Another Mac or Hard Drive, Denver/Boulder or Crested Butte Mac Repair makes every effort possible to successfully perform the service. While rare Data Transfers can be inhibited by failing hardware or corrupt data, for this reason we can not gaurantee success.
Because the extensive effort we put in to attempting to bypass these failures can be equal to or exceed a data transfer that is not affected by these issues we do have to charge for the labor involved in the event that the transfer is not able to be completed due to hardware failure or data corruption.
Deposits collected for these services are non refundable.
We can provide a backup for $40 labor if you supply a device to receive the transfer, we also have hard drives for sale.
You are welcome to bring in a drive for us to backup your data, alternatively we do offer a varity of drives for purchase.
In order to restore the OS Find My iPhone/iPad/iPod must be disabled in Settings>"Device Name">Find My
Is your iPhone Locked to a cell carrier?
Most new iPhones are sold locked to a cell carrier (ie: AT&T, Verizon, Sprint/T-Mobile). When the Phone is no longer on a payment plan or a contract the carrier will allow the phone to be "unlocked" to work on any carrier.
We are able to offer up to 50% more for unlocked iPhones!
Must provide proof of unlock such as email from carrier!
To unlock your device contact your carrier:
AT&T Wireless: 800.331.0500
Verizon Wireless: 800.837.4966
Sprint/T-Mobile: 800.937.8997
Notification Notification:
Replacing or reconnecting certain components on newer iPhone models can casuse the iPhone to temporarily display a part error message at power on and in system settings.
These notifications don’t affect your ability to use your iPhone.
You will see a notification on your Lock screen for the first 4 days that you use your device and in the Settings app for 15 days. After that period, you can find the notification by going to Settings > General > About.
This occurs whenever the part is connected or reconnected even if it is the original part. Only Apple Warranty Providers have the software tools to clear this message immeadiatly and they will only clear the message on repairs they perform.
Backup Service
We offer a backup service for your Mac. When possible we will backup your machine pre-service and set your machine up to perform regular backups.
In order to perform a regular backup, you will need to provide or purchase a backup hard drive.
We have the following options available if you need to purchase a backup drive:
2 TB standard hard drive ($99)4 TB standard hard drive ($130)500 GB solid state drive ($149)1 TB solid state drive ($199)2 TB solid state drive ($299)
Pre-service backups are limited by the performance of the machine being backed up and may not be able to be completed if the machine fails to power on or boot properly or if there is damage to the internal storage drive. We do not charge in the event no data is backed up.
We do not guarantee data backup.
We offer a backup service for your iOS Device. When possible we will backup your device pre-service.
Pre-service backups are limited by the performance of the device being backed up and may not be able to be completed if the device fails to power on or boot properly or if there is damage to the internal storage drive. We do not charge in the event no data is backed up.
Tune-up Service
Regularly $195 Now only $145 with current service
Rebuilds the operating software on your Mac, it removes Malware and repairs any corruption. This service is recommended yearly and will typically speed up your Mac and free space. Also includes a brief overview of your Macs health.
Standard Tune-Up - The Standard Tune-Up rebuilds the operating software on your Mac, it removes Malware and repairs any corruption. This service will speed up your Mac and also includes a brief overview of your Macs health.
Serial Number: {serialNumber}
Symptoms: {iosDevice704} {macCommon} {issuesExperienced}.
Current Cost Estimate: {costEstimate}{typeA439}
{input173}
These additional accessories have been included:
{name118} {secondMachine}
{name60} {name61} {name62}
{desktopAccessories}{laptopAccessories}{iosAccessories}
These additional services you have selected will be completed and are in addition to the total above:
{temperedGlass}
{battery530}
{dock}
{laptopTuneup}
{laptopTuneup568}
{resetPassword}
Backup Service: {backupTag} {input224}
{typeAnd332}
{rushMessage}
Check In Date: {date}
{suppliedPart}
Mac User Name (if multiple users): {macUser140}
Requiredd Mac Operating System (if specific required): {macOperating}
Full Backup: {doYou195}
Please verify the password(s)/Code(s) entered:
{macosmachine}
{attempt2}
{attempt3}
{attempt4}
{iosiphoneipad}
Page 3/3
Ask staff member for assistance if you need to return to previous page. Thank you.
Your authorized agent will be able to make payment and pick up this equipment with their valid ID.
If the authorized agent is paying via card the printed name on the card must match authorized agents ID.
PLEASE READ
THE INFORMATION TO THE LEFT
THEN SCROLL DOWN HERE
TO SIGN
↓
By signing below you are agreeing that the same terms and conditions apply to this service as all other services signed for today {date}.
Client Name: {name}
Client Phone Number (Primary): {phoneNumber}
Client Phone Number (Alternate): {alternatePhone}
Clinet Prefered Contact: {preferredContact}
Client email: {email}
Please let staff know if any changes need to be made to the above information for this device.
Authorized Agent: {iWould48} : {authorizedAgent}
Business Name: {businessName}
CUSTOMER SIGNATURE
Please sign in the outlined box below.
Wait for screen to fully stop scrolling before signing.
{name} - {date}
Estimated Diagnostic Completion Date:
By close of business: {estimatedCompletion14}
Please call before you come in to pick up your equipment. Unforeseen circumstances (i.e; shipping delays, part availability, etc) may have an impact on our ability to complete the repair(s) as provided in the estimate.
Estimated Completion Time: {estimatedCompletion}
Your diagnostic and repair will be expidited on our RUSH service for $125.
For service we accept all major credit cards with valid ID and cash.
Please note Denver/Boulder Mac Repair can only take payment in shop and is not able to take payment over the telephone!
For your security Denver/Boulder Mac Repair requires a valid ID matching this form at time equipment is picked up.
Please provide an authorized agent above if you will not be picking up the equipment as we will only release equipment to those named in this contract.
Warranty return diagnostic and repair are expidited.
By Providing your email you agree to receive corrispondance regarding the service(s) indicated in this work order.
Opt-in to receive news from Denver/Boulder Mac Repair via email:
Denver/Boulder Mac Repair typically sends one or less news emails per year.
It's been a pleasure helping you today.
{staff}
Click "SUBMIT" move to the next ticket and complete the information for your {typeOf1432}!
Thank you {name:first}.
You will receive a repair check in confirmation text and/or email shortly,
if you would like a printed copy please let a staff member know.
{phoneNumber} {email}
Please return the iPad to a staff member
Please pass the iPad back to {staff} so that they can complete the details of your next device in service. Thank you {name:first}.
“Have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.” ― Steve Jobs
If feasable take case off before taking device photos, and photo case as an accessory.
SUBMIT PICTURES OF THE DEVICE FOR RECORD.
Client will receive copies of photos.
Click the upload button above each picture to send!
Take pictures of all devices from each angle!
Screen Shot Information
{deviceCombine}
{name} • {phoneNumber}
{smsEmail}
{preferredContact}
If this is a iPhone repair verify client would like contacted at this method when complete or if they will come in.
Symptoms: {issuesExperienced}.
Quote: {costEstimate}
Password: {macosmachine} {attempt2} {attempt3} {attempt4}
Completion Estimate: {estimatedCompletion14}{estimatedCompletion}
{staff}, Have a Happy Mac {todayIs}!!!
{phoneConversion}
{input147}
{macUser}
{macOperating}
{macosmachine123}
{input118}
{input98}
{secondMachine}
{desktopAccessories}
{laptopAccessories}
{iosAccessories}
{symptoms}
{details}
{date}
Customer Name {customerName} {JotCode}
Phone Number {phoneNumber} {staff}
Email {email} Prefered Contact
SMS eMail {smsEmail} {preferredContact}
-----------------------------------------------------------------------------------------
Device Type {typeOf70} Issues
{device}