Language
  • English (US)
  • Español
  • This is an additional check-in
  • Image field 733
  • Image field 1315

  • {dayOf}

     Last Reset: {time}

  • DENVER MAC REPAIR PORTAL

    Please be patient the page may take a moment to fully load.

  • BOULDER MAC REPAIR PORTAL

    Please be patient the page may take a moment to fully load.
  • Image field 725
  • Image field 728
  • Image field 736
  • Image field 1319
  • Image field 737
  • Image field 739
  • Image field 1320
  • Image field 742

  • 1-2 Weekday Turn Estimate: {12Day}

    3-4 Weekday Turn Estimate: {34Day}

    4-5 Weekday Turn Estimate:  {45Day}

  • ENGLISH

    To switch language tap dropdown in upper right corner.

  • {typeA932}

  • ECD
     - -
  • Completed Email Sent
     - -

  • {customerName}

    {phoneNumber}

    {email}

  • Working on it email!
     - -
  • Date
     - -
  •  :
    • 1. Type of Check-in 
    • Type of Check-in*

    •  

      {typeOf70}

    • Fill in the following fields below with the ticket number and closed date from the original repair ticket in Repair Trax!

    • Original Completion Date
       - -
    • End of Type of Check-in 
    • 2. Device 
    • Type of Device
    • Security Chip
    • 3. Serial Number Search 
    • End Serial Number Details 
    • 4. Service Details 

    • It is recommended to check this in for a diagnostic as an OS install will likely not resolve the issue!!

    • Does client have software that requires you run specific version of macOS?
    • Service Detail End 
    • 5. Pricing For this Machine 
    • End Pricing 
    • 6. Cost Estimate 
    • Common Charges
    • Coupon or Offer
    • End Cost Estimate 
    • 7. Time Estimate 
    • Today is:
    • Turn Around Time (confirm with technician):*

    • Time as of last refresh: {time}.

      Note that this may not be current time as this only updates when the form is reloaded.

    • ESTIMATED DATE IS {estimatedCompletion14} - {estimatedCompletion}

    •  :
    • End Time Estimate 
    • 8. Backup/Shipping/Additional Tickets 
    • Do you believe the Mac is capable of being backed up before repair?*
    • Client has indicated that machine will need to be shipped upon completion.
    • Are there additional check-ins for this customer?
    • End Backup/Shipping/Additional Tickets 

    • NOW WORKING!

      This will pass the client information into a new form upon submit.  You will enter the specifics (Model, Serial, Service, etc.) for the next machine on that form. The client will need to fill in only the specifics for the next device (ie. password etc.) sign and then submit, you will take photos and do the final wrap up on the last item submitted.  It is also recommended to check in accessories on the final device!

       

      (possibly) COMING SOON!

      There will be two ways for you to enter the specifics (Model, Serial, Service, etc.) for each device, you will be able to enter up to three devices on this form and it will pass the appropriate info on to the next two forms.  Or you will be able to continue to do it as above.  Finally you can do a combination of both if there are more than three devices you will be able to enter the first three on the first form then add additional as forms are submitted.

    • Check-In 2 

    • {staff}

      To prevent overloading the form, these fields do not dynamically appear baised on previous responses as the form does elsewhere.  

      In order for the information to pass along correctly MAKE SURE YOU FILL IN ALL FIELDS BELOW YOU NORMALLY WOULD FOR A SINGLE CHECK IN.  If you skip a field it may cause the next form to have errors.

       

      There may be minimal information required on the next form regarding this checkin.

    • Type of Check-in (Check-in 2)
    • Type of Device (Check-in 2)

    •  

      {typeOf1496}

      Check-in 2

    • Don't skip the first field in this section!

    • Coupon or Offer (2)
    • Common Charges (2)
    • Turn Around Time (2)
    •  :
    • Do you believe the Mac is capable of being backed up before repair? (2)
    • end Check-In 2 
    • Check-In 3 
    • Type of Check-in (3)
    • Original Completion Date (3)
       - -
    • Type of Device (3)
    • Coupon or Offer (3)
    • Common Charges (3)
    • Turn Around Time (3)
    •  :
    • Do you believe the Mac is capable of being backed up before repair? (3)
    • end Check-In 3 

    • {staff}, on the next screen pass the iPad to client

    • Decode Serial Number
  • Image field 1
  • Image field 1321
  • Image field 71
  • Image field 1322

  • Page 1/3

  • Format: (000) 000•0000.
  • Format: (000) 000•0000.
  • Preferred Contact Method

  • Technician may contact you via any method provided via this form if unable to reach you at preferred or if conversation requires.

  • Opt in to receive text messages regarding your repair

  • Text opt in: Yes

  • Text opt in: No

  • Standard text messaging rates apply, check with your cell provider.  

    We only send text message with status updates regarding your repair, No marekting messages.

  •  

    Client Name : {name}

    Client Email: {email}

     

    Please verify the phone number entered: {phoneNumber}

                       {alternatePhone}

  • SHIPMENT of DEVICE

    You have indicated that you would like the device to be shipped upon completion of service, if you know the destination address at this time enter it here.  This will allow us to expidite the shipping quote by providing it immediately upon completion.  In order to insure devliveries the carrier requires signature upon delivery.  Deliveries are sent via FedEx, if you require another shipper we will need you to provide shipping label and schedule a pickup upon notification of completion.

  • Image field 697
  • Image field 1323
  • Image field 698
  • Image field 1324

  • Page 2/3

  • STAFF: do you need to edit the machine details?

  • Device: {deviceCombine}

    {serialNumber}

    Service/Symptoms: {iosDevice704} {macCommon} {commonSymptoms1892}{issuesExperienced}.

    {macBackup} {iosBackup} {macBattery894} {macData895}{macDiagnostic896} {macKeyboard897} {charging898} {macPort899}{macNo900} {macTuneup901} {macVideo902} {macOs903} {transfer904} {driveType}

    Quote: {costEstimate} Estimated Completion: {estimatedCompletion14}

  • MacOS (Machine) Password/Code

     

  • iOS (iPhone/iPad) Password/Code

     

     

  • or

  • This is used for repair and testing, failure to provide password can delay or impair service!

  • This is used for repair and testing, some diagnosic and repair tools will not function without this password. If your computer does have a password set and it is not provided it can delay or impair service.

  • You have selected the option to call in, during the course of the diagnostic our system may send an automated reminder via email.  If you have already contacted us you can ignore this email.

  • Do you have additional options you would like us to try?
  • Does your Mac have more than one user login?

  • If your Mac/iPhone/iPad is signed in to an Apple Account (Apple ID, iCloud, iTunes, App Store) we can not reset the password, repair login issues, or reset the device without the login credentials.

  • Do you have a backup (cloud or physical) of the important data on your Mac in the event the technician needs it for repair?
  • Why are you looking to upgrade or erase and Install the OS
  •  You have asked us to perform an OS install on your machine.  If your machine is perfoming poorly it may be due to an underlying hardware issue.  The basic OS install does not perform a diagnostic and may not resolve these issues.  If you are experiencing poor performance from your Mac we recommend our tune-up service as it includes a software rebuild, any OS updates or upgrades as well as a diagnostic of your hardware.

  • Data Transfer Services

     

    In attempt of transfering data from Mac/Hard Drive to Another Mac or Hard Drive, Denver/Boulder or Crested Butte Mac Repair makes every effort possible to successfully perform the service.  While rare Data Transfers can be inhibited by failing hardware or corrupt data, for this reason we can not gaurantee success.

     Because the extensive effort we put in to attempting to bypass these failures can be equal to or exceed a data transfer that is not affected by these issues we do have to charge for the labor involved in the event that the transfer is not able to be completed due to hardware failure or data corruption.  

    Deposits collected for these services are non refundable.

  •  You have asked us to Erase all user content from the device herein listed and to load a factory fresh copy of the operating system. You understand once this is completed any user content removed from the machine will not be recoverable.
  • OK to Erase Device
  •  To fully evaluate your device we must erase the OS,  this process will remove all personal data from the machine.  

    We can provide a backup for $40 labor if you supply a device to receive the transfer, we also have hard drives for sale.

     

  • OK to Erase Device for Purchase Evaluation

  • You are welcome to bring in a drive for us to backup your data, alternatively we do offer a varity of drives for purchase.

  • To fully evaluate your iOS device we must restore the OS, this process will remove all personal data from the device.

    In order to restore the OS Find My iPhone/iPad/iPod must be disabled in Settings>"Device Name">Find My

     

  • Is your iPhone Locked to a cell carrier?

    Most new iPhones are sold locked to a cell carrier (ie: AT&T, Verizon, Sprint/T-Mobile).  When the Phone is no longer on a payment plan or a contract the carrier will allow the phone to be "unlocked" to work on any carrier. 

    We are able to offer up to 50% more for unlocked iPhones!

    Must provide proof of unlock such as email from carrier!

    To unlock your device contact your carrier:

    AT&T Wireless: 800.331.0500

    Verizon Wireless: 800.837.4966

    Sprint/T-Mobile: 800.937.8997
  • iPhone is Unlocked from cell phone carrier? - Please note we will need proof that the phone was purchased unlocked or that carrier has removed the lock on the iPhone.
  • What Carrier is you phone Locked to?

  • Notification Notification:

    Replacing or reconnecting certain components on newer iPhone models can casuse the iPhone to temporarily display a part error message at power on and in system settings. 

    These notifications don’t affect your ability to use your iPhone.

    You will see a notification on your Lock screen for the first 4 days that you use your device and in the Settings app for 15 days. After that period, you can find the notification by going to Settings > General > About.

    This occurs whenever the part is connected or reconnected even if it is the original part.  Only Apple Warranty Providers have the software tools to clear this message immeadiatly and they will only clear the message on repairs they perform.

     

  • Backup Service

    We offer a backup service for your Mac.  When possible we will backup your machine pre-service and set your machine up to perform regular backups.  

    In order to perform a regular backup, you will need to provide or purchase a backup hard drive.

    We have the following options available if you need to purchase a backup drive:

    2 TB standard hard drive ($129)
    4 TB standard hard drive ($169)
    500 GB solid state drive ($179)
    1 TB solid state drive ($229)
    2 TB solid state drive ($349)

     Pre-service backups are limited by the performance of the machine being backed up and may not be able to be completed if the machine fails to power on or boot properly or if there is damage to the internal storage drive. We do not charge in the event no data is backed up.

    We do not guarantee data backup.

     

     

  • Type and capacity of Backup Drive

  • Backup Service

    We offer a backup service for your iOS Device.  When possible we will backup your device pre-service.  

     Pre-service backups are limited by the performance of the device being backed up and may not be able to be completed if the device fails to power on or boot properly or if there is damage to the internal storage drive. We do not charge in the event no data is backed up.

    We do not guarantee data backup.

     

     

  • Tune-up Service

    Regularly $199 Now only $149 with current service

    Rebuilds the operating software on your Mac, it removes Malware and repairs any corruption. This service is recommended yearly and will typically speed up your Mac and free space.  Also includes a brief overview of your Macs health.

     

     

  • Standard Tune-Up - The Standard Tune-Up rebuilds the operating software on your Mac, it removes Malware and repairs any corruption.  This service will speed up your Mac and also includes a brief overview of your Macs health.

  •  

    Device: {deviceCombine}

    Serial Number: {serialNumber}

    Symptoms: {iosDevice704} {macCommon} {issuesExperienced}.

    {macBackup} {iosBackup} {macBattery894} {macData895}{macDiagnostic896} {macKeyboard897} {charging898} {macPort899}{macNo900} {macTuneup901} {macVideo902} {macOs903} {transfer904} {driveType}

    Current Cost Estimate: {costEstimate}{typeA439}

                                      {input173}

    These additional accessories have been included: 

    {name118} {secondMachine}

    {name60} {name61} {name62}

    {desktopAccessories}{laptopAccessories}{iosAccessories}

    These additional services you have selected will be completed and are in addition to the total above:

    {temperedGlass}

    {battery530}

    {dock}

    {laptopTuneup}

    {laptopTuneup568}

    {resetPassword}

    Backup Service: {backupTag} {input224}

    {typeAnd332}

    {rushMessage}

    Check In Date: {date}

     

    {suppliedPart}

  • Mac User Name (if multiple users): {macUser140}

    Requiredd Mac Operating System (if specific required): {macOperating}

    Full Backup: {doYou195}

     

  • Image field 436
  • Image field 1327
  • Image field 437
  • Image field 1328

  • Page 3/3

  • Ask staff member for assistance if you need to return to previous page.  Thank you.

  • Add an authorized agent to pick up this device if you're not available:

  • Your authorized agent will be able to make payment and pick up this equipment with their valid ID. 

      If the authorized agent is paying via card the printed name on the card must match authorized agents ID.

  • Does this device currently belong to a business?
  • If purchase is accepted payment should be made to
  • How did you find out about us?*
  • Which Interwebs

  •              PLEASE READ

    THE INFORMATION TO THE LEFT

       THEN SCROLL DOWN HERE

                     TO SIGN

        ↓ 

        ↓

        ↓

        ↓

        ↓

     

  • Standard text messaging rates apply, check with your cell provider.  

    We only send text message with status updates regarding your repair, No marekting messages.

  • Device: {deviceCombine}

    {serialNumber}

    Service/Symptoms: {iosDevice704} {macCommon} {commonSymptoms1892}{issuesExperienced}.

    {macBackup} {iosBackup} {macBattery894} {macData895}{macDiagnostic896} {macKeyboard897} {charging898} {macPort899}{macNo900} {macTuneup901} {macVideo902} {macOs903} {transfer904} {driveType}

    Quote: {costEstimate} Estimated Completion: {estimatedCompletion14}

  • By signing below you are agreeing that the same terms and conditions apply to this service as all other services signed for today {date}.

    Client Name: {name}

    Client Phone Number (Primary): {phoneNumber}

    Client Phone Number (Alternate): {alternatePhone}

    Clinet Prefered Contact: {preferredContact}

    Client email: {email}

    Please let staff know if any changes need to be made to the above information for this device.

     

    Authorized Agent: {iWould48} : {authorizedAgent}

    Business Name: {businessName}

     

  • CUSTOMER SIGNATURE

    Please sign in the outlined box below.

    Wait for screen to fully stop scrolling before signing.

  • {name}  -  {date}

  • Estimated Diagnostic Completion Date:

    By close of business: {estimatedCompletion14}

    Please call before you come in to pick up your equipment. Unforeseen circumstances (i.e; shipping delays, part availability, etc) may have an impact on our ability to complete the repair(s) as provided in the estimate.

  • Estimated Completion Time: {estimatedCompletion}

  • Your diagnostic and repair will be expedited on our RUSH service for $129.

  •  

    For service we accept all major credit cards with valid ID and cash.  

    Please note Denver/Boulder Mac Repair can only take payment in shop and is not able to take payment over the telephone!

     For your security Denver/Boulder Mac Repair requires a valid ID matching this form at time equipment is picked up.

     

    Please provide an authorized agent above if you will not be picking up the equipment as we will only release equipment to those named in this contract.

  • Warranty return diagnostic and repair are expedited.

  • By Providing your email you agree to receive corrispondance regarding the service(s) indicated in this work order.

  • Opt-in to receive news from Denver/Boulder Mac Repair via email:

  • Denver/Boulder Mac Repair typically sends one or less news emails per year.

  • It's been a pleasure helping you today.

     {staff}

  • Click "SUBMIT" move to the next ticket and complete the information for your {typeOf1432}!

  • Image field 31
  • Image field 1329

  • Thank you {name:first}.

    {email}

    {phoneNumber}

     

    You will receive a repair check in confirmation text and/or email shortly,

    if you would like a printed copy please let a staff member know.

    {phoneNumber} {email}

     

    Please return the iPad to a staff member

  • Please pass the iPad back to {staff} so that they can complete the details of your next device in service.  Thank you {name:first}.

  • “Have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.”
    ― Steve Jobs

    • 1. Internal Notes 
    • End Internal Notes 
    • 2. 🔆 Accessories 
    • Device is in a case?

    • If feasable take case off before taking device photos, and photo case as an accessory.

    • Accessories Included*

    • End Accessories 
    • 3. Paper Form 
    • Was this check-in originally done on a paper form?
    • End Paper Form 
    • 4. 🔆 Device Photos 

    • SUBMIT PICTURES OF THE DEVICE FOR RECORD.

      Client will receive copies of photos.

      Click the upload button above each picture to send!

    • End of Device Photos 
    • 5. Multi Device Photos (automatically uploads) 
    • Take Photo(s) 📸
      Cancelof

    • Take pictures of all devices from each angle!

    • 6. End of multi device photos 
    • 7. Damage 
    • End Damage 
    • 8. Technician Photos 
    • End Technician Photos 
    • 9. Additional Photos (automatically uploads) 
    • Take Photo(s) 📸
      Cancelof
    • End Additional Photos 
    • 10. 🔆 Deposit 
    • End Deposit 
    • 11. Print Confirmation 
    • Print Confirmation for client
    • End Print Confirmation 
    • 12. 🔆 Business Card 
    • End Business Card 
    • 13. 🔆 Warranty Verification 
    • End Warranty Verification 

    • Estimated Diagnostic Completion Date:

      By close of business: {estimatedCompletion14}

  • Screen Shot Information

    {deviceCombine}

     {serialNumber}

     

    {name} • {phoneNumber}

    {alternatePhone}

    {smsEmail}

    {preferredContact}

    If this is a iPhone repair verify client would like contacted at this method when complete or if they will come in.

    {email}

    Symptoms: {issuesExperienced}.

     

    Quote: {costEstimate}

    Password: {macosmachine} {attempt2} {attempt3} {attempt4} 

    Completion Estimate: {estimatedCompletion14}{estimatedCompletion}

     

  • Image field 86

  • {staff}, Have a Happy Mac {todayIs}!!!

  • Tune + Sales

  •  

    {phoneConversion}

    {customerName}

    {email}

    {smsEmail}

    {input147}

    {macUser}

    {serialNumber}

    {macOperating}

    {macosmachine123}

    {iosiphoneipad}

    {input118}

    {input98}

    {secondMachine}

    {desktopAccessories}

    {laptopAccessories}

    {iosAccessories}

    {symptoms}

    {details}

  • Pictures

  • {date}

    Customer Name        {customerName}                           {JotCode}

    Phone Number          {phoneNumber}                            {staff}

    Email                          {email}                                        Prefered Contact

    SMS eMail                  {smsEmail}                                   {preferredContact}

    -----------------------------------------------------------------------------------------

    Device Type                 {typeOf70}                               Issues

    {device}                       

     

  • Should be Empty: